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“Location was a bit off but hotel was great!” 4 of 5 stars
Review of Nusa Dua Beach Hotel & Spa

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Nusa Dua Beach Hotel & Spa
4.5 of 5 Resort   |   Kawasan Pariwisata | Lot North 4, Nusa Dua, Bali 80363, Indonesia   |  
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Hotel website
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Hotel amenities
Special Offer
Free Dinners and Spas
Ranked #13 of 46 Hotels in Nusa Dua
Certificate of Excellence
Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Location was a bit off but hotel was great!”
4 of 5 stars Reviewed May 29, 2012

First time in Bali and decided to look for a minimum 4* hotel that covers return airport transfers, daily breakfast and preferably with spa services. Managed to book this hotel via its website for a Spa Delight package at a reasonable rate with the above-mentioned for an all-girls getaway trip!

Hotel was located at Nusa Dua where its neighbours were well-known international hotel chains. No bustling town disturbance - very quiet location. Great gesture from the hotel when they upgraded us to a Deluxe Room to a Premier Room where the room was much bigger. Every room came with a private balcony but beware of squirrels running around and staring at you! The bathroom was big with the bathtub and shower area separated. The hotel staff were also very friendly, greeting us wherever we went.

As we arrived pretty late in the evening on the first day, we decided to have dinner at the hotel itself. Decided to have balinese food and decided to dine at Raja's Balinese Cuisine. Ordered their famous Crispy Duck set dinner and it was not a wrong choice made. However, the price was quite expensive but I guess that was normal since we decided to dine in-house. Breakfast was not bad with great varieties and they did change part of the menus daily too.

Our package rate included a 60-min Traditional Balinese Massage and the masseurs did a good job in relieving our aching muscles.

The hotel amenities were great. All guests were allowed to use the spa's pools, jaccuzi and steam room services, even though if you did not book any services with the spa. The Nusa Dua beach is also just nearby, sharing with the other neighbouring 5* hotels.

Nusa Dua location would not be ideal if you are looking to have something to do at night. We booked our own transport for a day trip to tour Bali as the hotel transport was more expensive. After the day trip, we also stopped by Kuta Beach to shop around and did foot massage. And it took us almost 30 mins to take a cab back to the hotel.

Will definitely recommend this hotel to others, if they prefer to stay at Nusa Dua area!

  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Perth, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 28, 2012

We stayed at Nusa Dua Beach Hotel for 4 nights mid May. This is an excellent hotel, rooms are lovely, clean and modern & pools/gardens are beautiful! I was traveling with my partner and my parents - All of us were very happy with quality of service and surrounds. My only complaint of the hotel is that internet use in the business lounge was very expensive - Suggest you take laptop/phone to use free WIFI in lobby.
As others have mentioned, the restaurants/drinks in hotel can be quite expensive (compared to those outside) but we found them very good and we appreciated the proximity to the pool and our room.

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed May 28, 2012 via mobile

Where do I start?? Well the resort is fantastically located and that is the only positive I can provide.
We opted to upgrade from the deluxe to the premier rooms and unfortunately we were far from impressed. The air conditioner didn't work, the shower was clogged which flooded the bathroom and you got the opportunity to have your own 'pool' in your room, wading in lord knows what. My partner slipped on the tiles and cracked her head on the bathtub. The doors leading to the pool area wouldn't lock, tv reception was so poor that it was unwatchable. Of all the power points in the room, 1 worked. Our 'double' bed was 2 single beds pushed together, which we promptly fell through during the night. When my partner complained to the Manager, she was offered a free 1hr massage. So apparently management feels as though it's acceptable for their customers to pay for these 'services'. We were not offered a change of room (I think I worked out why after speaking with other guests who were also suffering the same circumstances as ourselves). So after contacting the management 2 more times no resolution was forthcoming, sorry, that's not quite true. After I had paid for the entire bill, we were offered 50% off our next stay there!! How thoughtful! It was blatantly obvious that we would not be setting foot on the site ever again, so this was merely lip service. Upon getting a lift to the airport our driver had mentioned how many complaints he had heard from other guests as well.
After receiving no help whatsoever from the management, I have contacted the Summit Group which is the parent company and I wait patiently for them to get back in contact with me. Currently, as it stands, the Nusa Dua Beach Hotel and Spa provided none of the services for which I had paid and I can only see this as a breach of terms of contract. If anyone would like any of the multiple photos or videos I have taken, feel free to get in contact.
AVOID AT ALL COSTS!!!

  • Stayed May 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William S, Director of Sales and Marketing at Nusa Dua Beach Hotel & Spa, responded to this review, June 12, 2012
Dear Rodsanchez,

We sincerely apologize and empathize for the unpleasant experience during your stay with us. As our General Manager had communicated to you via private email, we realized of our shortcomings and we definitely rectify them through improvements on our facilities and continuous staff training.

We are pleased to learn your highlights of our restaurants to our General Manager and that you had a wonderful experience with our food and beverage facilities and staff in general. Your quote of “truly world class” and “always willing to provide assistance at all times” in your communication to our General Manager had indeed made a positive impact to our pride and mission statement of providing excellent services at all times.

Your willingness to give us a second chance to stay with us again for your next trip to Bali is a great compliment and we thank you for giving us the opportunity to improve ourselves and prove to you that we strive for excellent service level and guest satisfaction to each and every guests and visitors of our beautiful resort.

We look forward to hosting you again in the near future.


Best Regards,

William Santoso
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 24, 2012

My husband and I spent an amazing vacation, and have excellent customer service from all the staff at the Nusa Dua beach Hotel & Spa, especially from the all restaurant staff which lead by Mrs. Wayan Sariati and front office staff, I should conguratulate Mr. A.A. Made Karmadanarta for giving us the best customer service experience ever, if you want to have the best customer service experience, don't be hesitate to choose Nusa Dua Beach Hotel and Spa, for a great place to stay in Bali!!

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 20, 2012

I just got home after a 10 night stay here with my wife and two kids (aged 3 & 5). Overall the hotel was fantastic, everything was in order, everyone was really nice and friendly, the kids loved being there with us, and we all had a ball.

The hotel is in good condition, I believe it has had a refurb a few years ago, and I couldn't spot a thing wrong with it. Everything was clean and tidy, and the layout worked well - from the pool areas to the very open and spacious foyer with the fish ponds that were a great hit with our kids (concierge have food that you can use to feed the fish with).

The pools work well, a smaller pool that contains a volleyball net and has a sandy entrance is a good middle-ground, whilst next to that is a small kid safe pool with a basketball hoop. The main pool has a swim-up bar, and is large enough to not feel in each other's pockets. On the back of the swim up bar is the kids pool, which means you can be having a beer watching your little ones!

When we were there the hotel was about 50% occupancy, which resulted in there not being other kids there, as a result of this our kids didn't use the kids club until late in our stay when another child was there for them to play with.

The only other downside we found was the wifi only being available in the lobby. I can understand not rolling it out to rooms, but would have thought that they could put wifi access points in each bar - in today's world where we rely on internet connectivity, it is an easy thing for the hotel to improve.

Food wise the hotel was pretty good. We only ate at two of the restaurants (Chess bar and the Pizza bar) and were happy to be able to get local food as well as pizzas and/or fish & chips when the kids were tired of local food. We didn't try the other restaurant which had a very enticing menu - perhaps next time. Drinks were well priced throughout the hotel, and babysitters are available (something we didn't make use of enough).

Of course staying in Nusa Dua means the traffic to and from other destinations can be a pain, but that relates to the location, not this hotel specifically. Next time I think we'll split our trip with some R&R in Nusa Dua, and a few days somewhere a little more convenient for when we want to get out and about.

Overall we were happy - I can be a grumpy traveller, and with the hotel being a large component of the cost of the holiday, I expect a lot. This place did well to live up to my expectations, we'll definitely be back.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 19, 2012

Hi... I visited this hotel in Feb 2011 for my honeymoon n loved the hotel for its location..interiors..breakfast spread...beach..service...almost everything that can make a great stay...people are very cordial and helpful...only thing which disappointed was the size of the pool...n i believe there was noise of the motor scooter...

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denpasar, Indonesia
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed May 17, 2012

We wanted to stay away from crowd in Bali so we found this beautiful hotel in the beautiful area providing manicured grass around the area plus the hotel provide what every family and couple need during their holiday.The beach is so clean and quite not to mention we could see the other island across the sea if we lay on the beach bed.Beautiful manicured grass and quite few different pools for kids and adults,clean and nice room .And I wanted to have a good quality moment with my husband even only for few minutes alone so we asked our daughter to play in the Kids Club which is open till 5 noon,surprisingly she loved it and wanted to come everyday to join some cute,fantastic and rather educating activities there. The Kids Club ladies there were so attentive and smiling all the time and trying to make her feel comfortable, not to mention other kids to play together.Problem Solve !! She's happy we're happy !!

We also went to have some drink at their looks new Lobby Bar,excellent choices of cocktails and with the price we paid for that month promotion buy 1 get 1 we think it was quite acceptable. Nice surrounding,free wifi,comfy coach ......

Well the hotel had everything we need though so we just ended up staying most of the time inside,it has Bank and ATM,travel and tour agent,shops for clothing,lobby shop,few restaurants,spa pool,tennis,squash,jogging track even play ground for kids !! Amazing amazing hotel ... The only think this hotel need to look out is their staff attentiveness,they're nice but sometime they aren't quite helpful in term of helping hands so might need to address them for help ...

Room Tip: We take the ground floor room which open directly to the pool and restaurants from the back door...
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  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nusa Dua Beach Hotel & Spa

Address: Kawasan Pariwisata | Lot North 4, Nusa Dua, Bali 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Nusa Dua
#6 Top resorts Hotel in Nusa Dua
#9 Family Hotel in Nusa Dua
#10 On the Beach Hotel in Nusa Dua
#11 Romantic Hotel in Nusa Dua
#12 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Nusa Dua Beach Hotel & Spa 4.5*
Number of rooms: 382
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Also Known As:
Nusa Dua Beach Hotel Nusa Dua
Nusa Dua Beach Hotel And Spa
Nusa Dua Beach Resort
Nusa Dua Beach Hotel & Spa Bali

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