Me and my GF stayed at the Nikko from June 11 until June 25. After staying at the Laguna Resort & Spa in Nusa Dua last year, it would be quite a challenge for the Nikko to top that holiday, but I must say it actually did (for us).
Let me start by saying we booked a Nikko Club Room, for which we paid ± EUR 125 extra p.p., but it was well worth the money. It grants you access to a private lounge of the hotel, were you can enjoy breakfast, work on your tan lying in the sun, take a dip in a small private pool or relax in one of the four cabanas. You can get refreshments and snacks throughout the day, brought to you by one of the very friendly club staff members. Afternoon tea between 15:00 and 17:00, and cocktails and other drinks between 17:00 and 19:00. There are two desk tops available to access the internet, and you have free WIFI in the whole club (so also when you’re lying in your cabana ). Kids under the age of 12 are not allowed. You also get various discounts (food & beverage outlets, gift shop, taxi service, spa etc). During our stay it was pretty quiet and a lot of the time we were the only couple at the pool area. Because of the Club experience the hotel felt like a 5-star hotel, without it, we would rate it as a solid 4-star, with signs of 5-star ambitions.
If you book a beach front room, the view is magnificent as part of the hotel is built against a cliff (15 stories high), and the other part is on top of the cliff.
The Shore restaurant which they finished building earlier this year, looks very stylish and the food quality is really excellent. The food isn’t cheap, especially when compared to dinner outside of the hotel. If two people have a three-course meal, including 2 drinks each, it can easily set you back EUR 100 or USD 135. When you go to for example the Bali Collection (shops and restaurants 15 minutes away from the hotel), you can have a traditional Indonesian dish including drinks for maybe EUR 15 or USD 20. My advice, combine the two options. You don’t always want to leave the hotel after 18:00 just to get a meal, but especially if you have booked Nikko Club, you don’t have an appetite for 3 courses and 2 drinks. Outside the hotel you’ll save money and you can watch much more tourists .
The new Japanse restaurant/sushi bar (Benkay) they were building wasn’t finished by the time we left, but also looked very modern and stylish, and I am guessing the quality of food and service will equal that of the Shore restaurant.
We didn’t really use the Brasserie, the ‘old’ Japanse restaurant or the pub, so we can’t comment to much about those three places. It was however very clear that most of the guests choose not to eat at the hotel. That unfortunately makes you feel like you must be nuts, sitting there with maybe a handful of other couples … sort of.
The pool and the beach area is very nice and the water slide is a lot of fun, even for ‘old’ kids . The sea can be a little bit rough in the sense that during our stay we mainly saw red flags, which means it’s very dangerous to swim, and when you have a beachfront room you can hear them even at night when you go to sleep, but that was actually very nice. You can play a little bit in the waves as long as your feet still can touch the sand, and from time to time you do get to swim just enough before working on your tan again. Sometimes you’ll see some seaweed floating, and when it’s ebb, the view is somewhat less pleasurable, but I can assure you that all in all the beach and the sea is better compared to the ‘Nusa Dua strip of 4/5-star hotels of which the Laguna is part of. Be aware of the fact that the hotel is built against a cliff, meaning that the sun disappears from the pool area about one to two hours earlier compared to other hotels. As we arrived at 16:00 on our first day, that was kinda unexpected and disappointing, but don’t worry, you can still get a sunburn, trust me. It just means you’ll have a little bit more time to prepare for dinner … or cool off.
The beachfront room we had was ok, but the one we had in the Laguna was better. We took a peak in the pool access rooms, and they were more comparable to the quality of the rooms in the Laguna. Water pressure in the shower was good, the bathtub was kinda small. The mattress was firm and sheets were changed 3 times a week. Enough room to put your clothes away, but not so many clothing hangers. The mini bar was a bit poor. Not a lot of drinks and a minimum of snacks. There was a flat screen of decent quality and a DVD player. The balcony was fine and as stated earlier the view was terrific. Didn’t experience any mosquitoes because of the airco I guess, but if you leave food crumbs lying around, you will be visited by very small ants coming out of the woodwork.
The Mandara Spa was also very nice, although just like the food very expensive when compared to other places outside the hotel. I think we spent ± USD 70 p.p. for a one-hour massage, and outside the hotel we paid about USD 20 for the same treatment, be it in a more traditional but less luxurious looking spa. However, when you close your eyes, does that really matter?
We didn’t really mix with other guests at the club or the hotel, but I guess in general they originated from the following countries:
Japan and other Asian countries: 45%
There were no Russians in the Club, but that could have been a coincidence.
Mainly couples, I guess between 30 and 50, but there were also younger people. As the hotel is also used a lot for weddings, we could see some groups during the day or in some of the restaurants, but they didn’t seem to stay very long, or at least not to enjoy the beach and the pool. In our second week a group of maybe 20 Japanese school kids/students appeared, recognizable by the annoying high pitch screams of the girls. They claimed the swimming pool after the pool was sort of officially closed (19:00 PM), and none of the staff really did something about the noise until 0:00 am. The same lack of upholding some of there own rules applied to the gym. There was a dress code, but more than once guys appeared without wearing a shirt and even without wearing shoes. Some of them also didn’t really bother to use the towel after they used the equipment. OK, so there was no air conditioning in the room, but still. Some guests also didn’t really bother to wear more than swimming trunks when walking from their room to the beach. Not cool for a 5-star hotel to see naked torso’s in the elevator.
How about the Nikko being located at a remote location? Well, I guess it’s all relative. The Nusa Dua area as a whole is not a good place to start if you want to do a lot of excursions in Bali. As for Nusa Dua itself, you can take the free bus from the hotel to the Bali Collection (shopping mall with restaurants in Nusa Dua) every hour, which takes 15 minutes to get there, or you can take a taxi which costs you between USD 2 and USD 4. If you want to explore the island, you’d better book a hotel north of Denpasar.
The Nikko is a great hotel if you want a relaxed holiday for two (maybe you’ve already seen other places on Bali), and we would certainly recommend it to other travellers.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.