I should say straight off that this is not meant to be a negative review of the hotel. It is truly a lovely hotel and most of the staff are indeed very friendly and offer a very high quality of service. I was a bit disappointed because fater reading all the previous reviews I was expecting something a bit special, a real attention to detail and it just wasn't there. being based in Singapore we are really lucky to be able to take short trips within Asia quite frequently and the Laguna, although a really nice resort, just didn't have that attention to detail that other places like Casa del Mar in Langkawi have and I think that's what I was expecting. Yes the butler service is lovely, a really nice touch but for example afternoon tea was never mentioned-is it an adult only thing? It wasn;t mentioned anywhere? Also the turn down at night-no list of activities for the next day which it says there will be in the hotel guide, no little treat..:) Small things I know but these small things make a difference.
Anyway as I said lovely hotel in a beautiful area just not what I'd believed it to be based on reviews. Everyone has a different experience though....

I live in Indonesia and I have travelled to Bali 20 times or more.
We know most hotels in Nusa Dua and surely, the Laguna is one of the better hotels there. The service is friendly and our overall experience was good. Our first room was unfortunately without any sun which made it so humid that everything became sticky and even the pages in our books started to crumble. After complaining, we were given a room that was better. However, when we asked at the reception for options how to best get to Lombok by boat, we were given the worst possible advise. A hotel car brought us to the port and dropped us in front of a scam travel agent who overcharged us for the ferry trip, including a pick up in Lombok which we did not need because we had a hotel car picking us up.
We almost got robbed on the ferry that took 4 hours to Lombok. On the way back we found out that there are many faster, cheaper and more convenient boat options available. We wonder why we were given such a bad advise at the hotel and then the hotel car dropped us at a scam travel agency at the port. When we asked if the driver was sure that this was the only place to buy a ferry ticket, he replied with "yes"

We have visited Bali on several occasions and stayed and visited other De Luxe Hotels in different parts of the Island over the years however, we continue to want to return to The Laguna Resort and Spa at Nusa Dua. Nusa Dua is an immaculate security conscious area at the south of the Island where one feels 'safe', protected and peaceful. The Laguna is simply beautiful. Its grounds and Hotel facilities are perfectly maintained and presented and for the extensive friendly staff, nothing is too much trouble. With a highly professional management team headed by a hands-on General Manager whose regular presence creates a feeling of extra care, this Hotel offers a Bali experience to remember whether it be for business or pleasure. We have no reservations in recommending the Laguna to anyone wanting a very special, pampered and beautiful stay in Bali.

Located on a quiet beautiful tranquil beach.,watch the sunset ,while having a drink ,the staff courteous,kind always smiling ,and polite.,they are great with children , and my grand daughter aged 3 yrs cried when we left. The accomodation great, well laid out .The GM -Mr David Cuddon-his assistant and staff made our stay just memorable.We are already planning our trip in 3 months