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“Fantastic Hotel !” 5 of 5 stars
Review of The Laguna, a Luxury Collection Resort & Spa

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The Laguna, a Luxury Collection Resort & Spa
5.0 of 5 Hotel   |   Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua, Bali 80363, Indonesia   |  
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Ranked #10 of 44 Hotels in Nusa Dua
Prague, Czech Republic
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Fantastic Hotel !”
5 of 5 stars Reviewed January 17, 2014

The Laguna is by far the BEST resort I have stayed in Nusa Dua ! Fantastic rooms, great Butler (Haroon if I recall correctly), fantastic food and very comfy Cabannas in the pool area. If you are looking for the best hotel in Nusa Dua - do not look any further - this is the place ! It is expensive but worth every penny.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, January 20, 2014
Dear Scaryjack,

Warmest wishes from The Laguna Resort & Spa!

Thank you for your positive feedback following your recent stay with us and we are glad to learn that you had a memorable stay and that our butler has taken care of you very well.

We do hope your nice experience will bring you back here in the near future.

Sincerely yours,

Julien Bardet
Director of Sales and Marketing-Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,892 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (361)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
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  • French first
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English first
Vancouver, Canada
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed January 15, 2014

Hotel has really figured it out; great service, lobby, rooms and bathroom. Great shower pressure and the rooms are very spacious.

Definitely recommend Cornerstone for any kind of food; from dessert to dinner. Staff here was extremely helpful and pleasant. The food here is not overpriced, unlike the other two restaurants which are more fine dining. Cornerstone is more like an urban bistro/cafe. That being said, the drinks in the resort were pricey, but there is a happy hour for half priced drinks.

The hotel is located on the tourist strip, it is definitely different then staying in places like Seminyak/Legian etc, which have shops and tons of dining options. This is a secluded, nice, strip made for tourists. The beach here is actually very nice (unlike Seminyak). It is very clean, calm ocean and nice sand, no garbage laying around.

The pool is huge and wraps all around the hotel. The beach has a pathway which you can use to explore the other hotels nearby (Westin etc).

However, this area does not give you the real Bali experience, but it is a great place for families and couples that just want to relax, have safe food and a safe environment. If you want to bargain for clothes, party and go out...then stay in the Seminyak area.

Great hotel/resort, would stay here again.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, January 16, 2014
Dear DutchTravel1978,

Warmest wishes from The Laguna Resort & Spa!

We are glad to read your favorable review regarding our Resort, grounds, facilities and the team. Your positive feedback is in line with the surrounding reviews and we are really proud that we have contributed in some small way to making your experience with us a flawless one.

Thank you for recommending our Cornerstone Deli to other reviewers and we do hope your memorable experience will bring you back to The Laguna Resort & Spa in the near future.

Sincerely yours,

Julien Bardet
Director of Sales and Marketing-Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 12, 2014

Pros: Great location, clean beach, big place - doesn't get crowded even in peak season, friendly staff, very clean and well maintained. The pools and lagoon inside the resort were also great.

Cons: Food is overpriced and vegetarian food options were almost non-existent.

Room Tip: Go for the lagoon view / lagoon access rooms. The Garden view rooms don't have a view and are fa...
See more room tips
  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, January 15, 2014
Dear StoneCold1999,

Warmest wishes from The Laguna Resort & Spa!

Thank you for your kind feedback regarding our Resort, ground, pools, and the staff. We also appreciate your constructive feedback regarding our food pricing for our review and consideration. Somehow, kindly be informed that our pricing is in line with the surrounding five star establishments which is constantly reviewed to ensure that it remains competitive amongst the similar resorts in the area.

Thank you for residing with us and we do hope that your concern will not prevent you from coming back to our resort in the near future.

Sincerely yours,

Julien Bardet
Director of Sales & Marketing-Complex
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 12, 2014

Stayed here from 10 to 13 Jan. Agreed with most comments in tripadvisor. Received an upgrade to executive suite. Room is spacious but carpets and sofas are old and some parts stained (hope these will be replaced or upgraded). otherwise, room is spacious, mattress is nice and bathroom is good and also spacious balcony. This hotel is filled with so many pools and is huge. very scenic and has lots of greenery.

Went for a day trip around bali. Had an excellent english speaking driver who drives a toyota innova. Strongly recommend as he is very knowledge, prepares to bring to places you wish to go. Asking price is very reasonable. You can arrange and pay him direct which is cheaper. His name is Hendryk and mobile 08170663848

Stayed January 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, January 13, 2014
Dear MyTravelPage,

Warmest greetings from The Laguna Resort & Spa!

Thank you for your nice review regarding our room, pools, and staff. We really appreciate your constructive feedback regarding our room furniture which you feel in needs of upgrading for our further follow up.

Thank you for choosing our Resort as your destination and we look forward to welcoming you back at our Resort in the near future.

Sincerely Yours,

Julien Bardet
Director of Sales & Marketing - Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 10, 2014

It was our last day in Bali that We decided to enjoy the beach and sunshine instead going around. So I made this Laguna for our accommodation. The hotel is large with wonderful pool design and scenery layout. Garden view Room is clean and good sized. Butler service is OK with reasonable sense. The only thing annoyed us was the restaurant service. We are four ladies and don't want to have a big meal for dinner. Therefore we just ordered some food to share. The man recommended the expensive seafood to us and after I explained that I'm allergic to seafood, he was not as friendly as before. Our soup was served without a spoon after a few minutes, that I have to complain to their manager/leader. His fake smile face was sooo annoying and didn't fit with the nice food. Yes, the food was quite salty but still nice taste. So we try to avoid this restaurant in the next day. Beach area was amazing! Can find small fishes if you swim a bit far over the seaweeds. They don't provide free life jacket or snorkelling equipment, have to pay the rent. Overall customer service was good except the man in Aswana. Lovely hotel environment and rooms.

Stayed December 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, January 13, 2014
Dear Cherry Z,

Warmest wishes from The Laguna Resort & Spa!

We really appreciate your positive feedback regarding all aspects of our Resort and are thankful of your constructive comments since allows us to improve our property and service quality.

We regret to learn that the service of our staff at Arwana restaurant did not live up to your expectation. Please rest assured that this is not in line with the standard we try so hard to maintain and we have extended your feedback to relevant department for their review and rectification and we truly apologize for this shortfall.

Thank you for residing with us and we do hope your disappointment will not prevent you from coming back to our Resort in the near future.

Sincerely Yours,

Julien Bardet
Director of Sales & Marketing - Complex
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 8, 2014

We had wonderful 2 weeks stay at Laguna Resort and Spa.

Amazing, superb experience, great location in Nusa Dua, great service. Right in the Denpasar airport there was a warm, cheerful and personal welcome and a hotel car waiting us.

We had a Deluxe Garden view room, it was a clean, nice and quiet.

Breakfast buffet was perfect in Banyubiru, the selections was good, especially the fruit desk was perfect. And so friendly and helpful staff, for example Mr. Nyoman.

Good swimming pool area with sandy beaches and nice jacuzzi place. Mr. Kariasa in Pool Counter was very helpful! Also clean and good private beach.

Clean, nice and quiet room, we had a Deluxe Garden view room.

Cornerstone was a good and cheaper option for a dinner. And also fantastic selection of ice creams. I must say that especially Mr. Redita was very helpful and nice person, we had a many good chats with him.

A la carte was good in Arwana and so friendly Mr. Airam (I'm sorry if I misspelling his name).

Overall restaurants and bars are really good, for example KulKul on the beach, nice selection of snacks and light lunch options, e.g. a great vegetarian pizza.

Also there was a real Finnish style sauna in Laguna Spa, also the gym looks nice.

Thanks a lot, we will be back in next December and greetings from Finlandia!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, January 13, 2014
Dear ExplorersFinland,

Warmest greetings from The Laguna Resort & Spa!

Thank you for taking some of your precious time to share your favorable review.

We are glad to learn that you had a flawless and memorable stay with us and that you enjoyed our service and facilities.

It is pleasing to learn that our staff had taken care of you very well and we will surely extend your gratitude to our team. We believe they will be very happy knowing that their efforts to deliver you a personalized and memorable experience are well recognized.

This is rewarding to learn that everything we offered you had exceeded your expectation and that we contributed in some small way in making your stay with us an exceptional and indigenous one.

We look forward to welcoming you back at The Laguna Resort & Spa not in a distant future.

Sincerely Yours,

Julien Bardet
Director of Sales & Marketing - Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos, Nigeria
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 7, 2014

If you are looking for that luxury resort, which will keep you to itself, then Laguna is the place. One of the many luxury resorts in Nusa Dua, it is as good as it gets.
The private beach is amazing, with loads of activities to do. We were there during our honeymoon, and didn't feel like leaving the place. The restaurants and bars are really good. Royal breakfasts and amazing cocktails (@ the bars) were the highlights.
If one's looking at Nusa Dua resorts, then Laguna is a definite 'Yes'!!!

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, January 9, 2014
Dear Sumeetsingh86,

Warmest wishes from The Laguna Resort & Spa!

We are happy that you both had a wonderful and memorable honeymoon at our Resort and we really appreciate your very positive feedback regarding our resort, grounds, facilities, and hospitality service.

We do hope that your nice impression of our Resort will bring you back here in the near future.

Sincerely Yours,
Julien Bardet
Director of Sales & Marketing - Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Laguna, a Luxury Collection Resort & Spa

Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua, Bali 80363, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Nusa Dua
#5 Family Hotel in Nusa Dua
#7 Spa Hotel in Nusa Dua
#7 On the Beach Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
#10 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Official Description (provided by the hotel):
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 
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Also Known As:
The Laguna, a Luxury Collection Hotel Nusa Dua
The Laguna, a Luxury Collection Resort And Spa
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua

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