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“Amazing service” 5 of 5 stars
Review of The Laguna, a Luxury Collection Resort & Spa

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The Laguna, a Luxury Collection Resort & Spa
5.0 of 5 Hotel   |   Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua, Bali 80363, Indonesia   |  
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Ranked #12 of 43 Hotels in Nusa Dua
Helsinki, Finland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Amazing service”
5 of 5 stars Reviewed January 8, 2014

We had wonderful 2 weeks stay at Laguna Resort and Spa.

Amazing, superb experience, great location in Nusa Dua, great service. Right in the Denpasar airport there was a warm, cheerful and personal welcome and a hotel car waiting us.

We had a Deluxe Garden view room, it was a clean, nice and quiet.

Breakfast buffet was perfect in Banyubiru, the selections was good, especially the fruit desk was perfect. And so friendly and helpful staff, for example Mr. Nyoman.

Good swimming pool area with sandy beaches and nice jacuzzi place. Mr. Kariasa in Pool Counter was very helpful! Also clean and good private beach.

Clean, nice and quiet room, we had a Deluxe Garden view room.

Cornerstone was a good and cheaper option for a dinner. And also fantastic selection of ice creams. I must say that especially Mr. Redita was very helpful and nice person, we had a many good chats with him.

A la carte was good in Arwana and so friendly Mr. Airam (I'm sorry if I misspelling his name).

Overall restaurants and bars are really good, for example KulKul on the beach, nice selection of snacks and light lunch options, e.g. a great vegetarian pizza.

Also there was a real Finnish style sauna in Laguna Spa, also the gym looks nice.

Thanks a lot, we will be back in next December and greetings from Finlandia!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, January 13, 2014
Dear ExplorersFinland,

Warmest greetings from The Laguna Resort & Spa!

Thank you for taking some of your precious time to share your favorable review.

We are glad to learn that you had a flawless and memorable stay with us and that you enjoyed our service and facilities.

It is pleasing to learn that our staff had taken care of you very well and we will surely extend your gratitude to our team. We believe they will be very happy knowing that their efforts to deliver you a personalized and memorable experience are well recognized.

This is rewarding to learn that everything we offered you had exceeded your expectation and that we contributed in some small way in making your stay with us an exceptional and indigenous one.

We look forward to welcoming you back at The Laguna Resort & Spa not in a distant future.

Sincerely Yours,

Julien Bardet
Director of Sales & Marketing - Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,862 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (353)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
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English first
Lagos, Nigeria
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 7, 2014

If you are looking for that luxury resort, which will keep you to itself, then Laguna is the place. One of the many luxury resorts in Nusa Dua, it is as good as it gets.
The private beach is amazing, with loads of activities to do. We were there during our honeymoon, and didn't feel like leaving the place. The restaurants and bars are really good. Royal breakfasts and amazing cocktails (@ the bars) were the highlights.
If one's looking at Nusa Dua resorts, then Laguna is a definite 'Yes'!!!

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, January 9, 2014
Dear Sumeetsingh86,

Warmest wishes from The Laguna Resort & Spa!

We are happy that you both had a wonderful and memorable honeymoon at our Resort and we really appreciate your very positive feedback regarding our resort, grounds, facilities, and hospitality service.

We do hope that your nice impression of our Resort will bring you back here in the near future.

Sincerely Yours,
Julien Bardet
Director of Sales & Marketing - Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2014

The Laguna was a beautiful resort with quality customer service, from the manager on down. The restaurants were worthwhile and the store on the property had a good selection (albeit a bit pricey). Nusa Dua is a great beach and the stretch in front of the resort is particularly nice. Highly recommended.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, January 6, 2014
Dear Blackjm76,

Warmest wishes from The Laguna Resort & Spa!

We are glad to read your favorable review regarding our Resort, restaurants and the team. Your positive feedback is in line with the surrounding reviews and we are really proud that we have contributed in some small way to making your experience with us a flawless one

We really thank you for recommending our Resort to other reviewers and we do hope that your memorable experience will bring you back to our Resort in the near future.

Sincerely yours,

Julien Bardet
Director of Sales & Marketing – Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 4, 2014

We stayed for 3 nights and had a relaxing stay. The staff was very friendly and accommodating. The food at the hotel is great and the ability to also dine at the Westin next door provides additional options. The rooms were comfortable and quiet and provided everything you needed. The pool/beach area was great and the cabanas are incredibly affordable - i think about $20US for half a day but they book up early. The only downside was the food service for the pool area. You really have to look for the servers and flag them down but the upside of this is that they aren't always bothering you :)
A definite call out to the deli at the hotel. They do a great job and have a menu of options for all the meals. The ice cream (or maybe its gelato) is also fantastic.
This hotel group is definitely isolated from the outside world and feels a lot more like Hawaii than Bali and has the prices to match. Overall though a good stay and the kids loved the pool and beach which is really all that matters.

Room Tip: The hotel is very large with over 1000 rooms. Consider whether you want to be closer to the lobby o...
See more room tips
  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, January 6, 2014
Dear akugujit,

Greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Thank you for sharing your wonderful experience with us on Tripadvisor.

We appreciate your highlights in regards to our service and facilities and we are glad to learn that everything we have offered along your stay has lived up to your expectation.

On behalf of The Laguna family, we look forward to welcoming you back to once again experience the warmth and hospitality of our Resort in the near future.

Sincerely yours,

Julien Bardet
Director of Sales & Marketing – Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 4, 2014 via mobile

We booked 5 rooms and we had wonderful stays in this hotel. Though room was smaller compared to the previous hotel we stayed, service and staffs attitude are superb and excellent! It would have been even more enjoyable if the hotel can start planning for refurbishing its room since the whole property and staffs are all outstandingly very good.

Stayed January 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, January 6, 2014
Dear Ria900,

Warmest wishes from The Laguna Resort & Spa!

It is a pleasure to heard your wonderful stay at the Resort recently and thank you for your feedback regarding the room refurbishment.
We will take your comments into consideration for our improvement in the future.

We look forward to welcoming you back to The Laguna Resort & Spa in the near future.

Sincerely yours,
Julien Bardet
Director of Sales & Marketing – Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 4, 2014

Stayed here on a business trip and relaxation. I must say, it's gorgeous. ..my room has been upgraded and there's nothing more I could've asked for. The room was nice, clean and spacious. Staff were so friendly. I did my yoga one to one session early in the morning..facing the sea. It's peaceful and quiet...
I would definitely come back to this hotel. Thank you for making my stay so wonderful.

Stayed November 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, January 6, 2014
Dear Hanna R,

Warmest wishes from The Laguna Resort & Spa!

Thank you for taking some of your precious time to write a favorable review regarding our Resort on Tripadviosr.

We really appreciate your positive insight regarding The Laguna and our hospitality service. We are committed to always improve all aspects of our Resort including our property and service quality and we are glad that our hard efforts are well recognized.

Thank you for staying with us and we look forward to welcoming you back to The Laguna Resort & Spa in the near future.

Sincerely yours,

Julien Bardet
Director of Sales & Marketing – Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 3, 2014

Great features and service!
Staff: Impeccable! Friendly, always with a smile in the face and available to help.
Room: We booked an executive suite, but at arrival they upgraded us to a larger suite. Huge living room, great bed and details. One of the best rooms I ever slept in.
Pools: several lagoon pool - some with more privacy and/or with beach sand.
Location: ~30min away from Kuta/Seminyak and ~1h15 from Ubud. Recommended for families/couples that want to relax and stay away from "busy" Bali. We booked the hotel car to go to Uluwatu, Ubud and Seminyak. Expensive, but worth it (You can book directly with the driver to have a better price).
Food: Variety of restaurants. Breakfast was amazing and the sushi was the best I had in Asia so far. There is even a bakery during the day.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review, January 4, 2014
Dear FCapelao,

Warmest greetings from The Laguna Resort & Spa!

We are glad that you had a wonderful and memorable stay at our Resort and we really appreciate your positive feedback regarding our service and facilities. Further, we are pleased to learn that everything we offered you along your stay has exceeded your expectation.

We do hope your memorable stay will bring you back to The Laguna Resort & Spa in the near future.

Sincerely yours,

Julien Bardet
Director of Sales and Marketing-Complex
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Laguna, a Luxury Collection Resort & Spa

Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua, Bali 80363, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Nusa Dua
#4 Family Hotel in Nusa Dua
#8 On the Beach Hotel in Nusa Dua
#8 Spa Hotel in Nusa Dua
#10 Romantic Hotel in Nusa Dua
#12 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Official Description (provided by the hotel):
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 
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Also Known As:
The Laguna, a Luxury Collection Resort And Spa
The Laguna, a Luxury Collection Hotel Nusa Dua
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua

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