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“Great staff and property” 4 of 5 stars
Review of Courtyard by Marriott Bali Nusa Dua

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Courtyard by Marriott Bali Nusa Dua
4.5 of 5 Hotel   |   Kawasan Pariwisata Lot SW1, Nusa Dua, Bali 80363, Indonesia   |  
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Ranked #18 of 46 Hotels in Nusa Dua
Eindhoven, The Netherlands
Top Contributor
102 reviews 102 reviews
71 hotel reviews
Reviews in 74 cities Reviews in 74 cities
100 helpful votes 100 helpful votes
“Great staff and property”
4 of 5 stars Reviewed February 4, 2014

Even though just a Courtyard, it was more than sufficient.
Location: Within the gated Nusa Dua hotel community, but an easy walk to the shops outside. A shuttle is provided to bring tourists to the beach. It can be close to the airport if using the newly built toll road (10000IDR).
Lobby area: An open concept, located on the '1st floor' of the hotel, looking down into the hotel's courtyard.
Check-in: Immediately helped and provided with a nice cold towel and welcome cooling herbal drink.
Room: Spacious room facing the pool. Closed shower area with balcony. Modernly decorated with wooden floor. Walls are a bit thin, so be prepared to hear your neighbors if they are loud.
Breakfast: A mix of western and asian dishes. Both interior and outdoor tables.
Staff: Very friendly and greeted by all the different staff met along the way, including the security staff.
All in all a very pleasant stay. For me Nusa Dua is less touristic compared to Kuta, which is in my opinion too many tourists and thus prices around the area reflects this.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_NusaDua, Director of Rooms at Courtyard by Marriott Bali Nusa Dua, responded to this review, February 6, 2014
Dear nldogbert,
I would like to thank you for your nice comments and I am particular pleased to read that our team of hotel associates have looked after you very well and that you enjoyed the overall design and feel of our hotel and its guest rooms.

Courtyard as a brand signifies a deep belief in "Refreshing New Stay" and our team of associates will be delighted to tell our guests all about the facilities and services in the property and around. The welcoming porch has the uniqueness of the Balinese traditional rice field feel with water touch in lobby and around gives the earthly feel. We have combined it smart and brisk check in with refreshing ice tea and cold towels, room is completely modern yet has Balinese touch with texture and fabrics. Our whole emphasis on the first meal of the day making it best for all our valued guests helps us in making that connection with our loyal guests. I am glad that we lived up to your expectations in various touch points during your stay with us.

We like to thank you for staying with us and we look forward to your return so that we can provide you with the same experience,

With warm regards and safe travels ahead,

Shashank Sinha

Director of Rooms | Courtyard by Marriott Bali Nusa Dua
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,018 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (323)
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Rome, Italy
1 review
5 of 5 stars Reviewed February 3, 2014

I stayed at this hotel in January and I am working in Hotel Business... This hotel is just fantastic.... you'll find many other fine hotels in Nusa Dua but it is the staff of this hotel which makes the difference.... What impressed me a lot was the security service of this hotel, it made me feel safe at any time of my stay... but what really felt me stay at home away from home was the breakfast staff... every morning they spoiled me and they assisted me in any way possible.... thanks to Dharma who made our stay at Bali very special and to all the other staff such as Dodix and Giri.... They are just amazing... I think in Nusa Dusa there are a lot of beautiful hotels but Courtyard associates make this hotel become a first choice !!!!.If you choose this hotel, you'll have best service at convenient rates and you'll feel safe and surrounded by professional staff 24 hours on 24 hours.... all the time... Thanks also to the reception staff, Bar and Housekeeping associates.... they are all professional and everybody is so professional .... this is the reason why we will recommend Courtyard Nusa Dua to all of our friends and looking forward to be back to Bali we'll choose always Courtyard Nusa Dusa.... for sure!!!!!

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_NusaDua, Director of Rooms at Courtyard by Marriott Bali Nusa Dua, responded to this review, February 6, 2014
Dear sheilalanzetti,

I like to thank you for your nice comments and I am pleased to read that our team of hotel associates have looked after you well and that you enjoyed the overall feel and design of the hotel and its guest rooms. The hotel buffet breakfast quality and variety of food along with impeccable attentive service receives in general excellent comments, I will be sure to pass on your comments to the respective teams and especially to Dodi and Giri for their effort in making your stay memorable.
I am very pleased with your feedback on keeping our hotel safe and secure with our professional security staff who are very attentive and yet very hospitable and welcoming to all our guests.

We like to thank you for staying with us and we look forward to your return so that we can provide you with the same experience.

With warm regards and safe travels ahead,

Shashank Sinha

Director of Rooms | Courtyard by Marriott Bali Nusa Dua
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Munich, Germany
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 3, 2014

We stayed there for 4 nights with our two little kids. Since the hotel is just 3 years old it's not a surprise the basically everything is still in good shape. The first night we had a room in a ground floor close to the lobby. Unfortunately there it was very noisy from many guests and hotel staff passing by our room. We requested for a more quiet room and then really got what we needed, at the end of the corridor in an especially quiet area (building 4, 3rd floor). The breakfast buffet was really good. Great variety and also not every day the same, at least the local dishes varied from day to day and were all really good. Of course you could also get all kinds of Western things and the quality was very good. So, breakfast was for us one of the best things there. The pool is nice and clean, but we preferred going to the beach. Speaking of the beach, you have to note that even though it's only 5-7mins walk to the beach, but the "Mariott beach" where you get your towels and everything is much further, at least 20-25mins walk. So, you better go there with the hotel shuttle which is available any time on request until 8pm. The location is good if you want to eat outside, since it's only 5mins walk to a number of restaurants. Staff is also helpful and mostly speaks good English. Some services, e.g. airport taxi or car with driver, are quite expensive at the hotel and you will pay less than half if you book with some of the drivers waiting outside the hotel. The extreme security measures can be annoying after a while (every time scanning your bags when you walk in the hotel) but it seems it's standard there now, unfortunately due to safety reasons... So, overall a good hotel at a reasonable price in Nusa Dua area.

Room Tip: if you want a quiet room I really recommend level 3 in building 4 which is a quiet area with no pass...
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_NusaDua, Director of Rooms at Courtyard by Marriott Bali Nusa Dua, responded to this review, February 4, 2014
Dear Burnt77,

Thank you for staying with us and we are glad to know that you had an amazing stay with us. The hotel is centrally located in heart of Bali Tourist conclave and easily accessed to the major shopping mall in the area.

I am pleased to know that you have experienced and have enjoyed the quiet room, breakfast, the beach, and our staff service and you have got the refreshing new stay while you were here with us.
I am sorry for any inconvenience caused due to our security check as we keep the safety and security of our entire valued guest as our top most priority. Will again revisit the car charges of the hotel to be competitive compared to outside car vendors.

We hope that you will come back to stay with us next time when you travel to Bali.

Until then, safe journey home.

Kind regards,

Shashank Sinha | Director of Rooms | Courtyard by Marriott Bali Nusa Dua
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Community of Madrid, Spain
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 3, 2014

If you are reaching your 30's don't go there. It's a nice hotel but just families with kids and pensionaries. Nothing to do, no activities, small gym.. THE HOTEL HAS NO BEACH! it has a beach spot 5 min away by car. The hotel provides a shuttle every 30 min but it's a bit annoying.

The breakfast was very good though. Big buffet but with lot of guests..

Rooms are nice and fresh but lack of Indonesian touch. Honestly it looked much nicer in their website.

The service is good and up to its standards.

Stayed February 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_NusaDua, Director of Rooms at Courtyard by Marriott Bali Nusa Dua, responded to this review, February 4, 2014
Dear ViajeroFanatico,

I would like to thank you for your review, it saddens me to read that you did not like the hotel and our guest rooms design concept as we get in general large positive response on the design, because of the amount of various modern Bali culture we utilize. This is praised by both younger and older guests; the hotel designer has actually received various local and International recognition. Courtyard as a brand signifies a deep belief in "Refreshing new stay"

We have a lot of activities within resort for all age groups which is done throughout the week. With live acoustic guitar singer at the pool side during the happy hour pulls out lot of crowd from all age group. We do not have the beach connected to the hotel however all the facilities and services are available at beach club, though the shuttle provided is every 30 mins however my team is flexible in making sure no guest is made to wait and we have the shuttle ready all the time for our valued guests. We have large and huge spread of breakfast from Asian, western and local options including cereals, egg to order, cold cuts and more with indoor and outdoor seating available by the pool side too.

I am pleased to read that our team of hotel associates have taken good care of you and provided you with friendly and warm service.

I hope that when travelling back to Bali you would still consider to stay at the Courtyard hotel and I would be delighted to meet you in person at that time.

Thank you for staying with us and until then, safe travels ahead and kind regards,

Shashank Sinha | Director of Rooms | Courtyard by Marriott Bali Nusa Dua
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London, United Kingdom
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
Reviews in 24 cities Reviews in 24 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed February 1, 2014

The Courtyard is a lovely hotel; staff were friendly, helpful and very efficient. Hotel is located in Nusa Dua, a tourist enclave with other hotels nearby.
The room was spacious with all the amenities provided. Hotel is set within a sprawling green landscape.
There is a shuttle service (free) to Bali Collection where you can find many restaurants, shops and spas.
It was our first time in Bali and we were not disappointed. The hotel deserves its award from TripAdvisor for 2013. We will return!
The only downside which has nothing to do with the Courtyard was the queues one experiences in the airport. Be prepared to pay US$45 per person for your
entry and exit visas! Also visit Ubud the arts and crafts centre of Bali!

Room Tip: Ask for a upper level room.
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_NusaDua, Director of Rooms at Courtyard by Marriott Bali Nusa Dua, responded to this review, February 2, 2014
Dear Joe8168,

Many thanks for choosing to stay with us on your recent trip to Bali and for taking the time to share a review of the hotel in this forum. I am pleased to read that the Pros of this hotel are our staff service, the location, the room & amenities.
With regards to your concern on the activities we regret that it was not good enough for your stay would further like to apprise you that we have the adults and kids activity conducted by our recreation team throughout the day whole week, they ensure we go above and beyond in making the best of the experience while you are with us.

I hope you will try us again the next time you’re in Bali.

Until then, Safe travels ahead and kind regards

Shashank Sinha
Director of Rooms | Courtyard by Marriott Bali Nusa Dua
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
57 reviews 57 reviews
44 hotel reviews
Reviews in 31 cities Reviews in 31 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed February 1, 2014 via mobile

I stay for 1 night only but i can enjoy. when i'm back from kintamani at 10+, my car stop on the way near my room, no one there. Suddenly one security come and said "can't stop here, you must stop at the lobby". I think the Security do their work very well. In the morning they have shuttle to carry us go to the Nusa Dua Beach, and we can play on the beach all day.

  • Stayed January 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_NusaDua, Director of Rooms at Courtyard by Marriott Bali Nusa Dua, responded to this review, February 2, 2014
Dear Fnras,

Thank you for choosing to stay with us on your visit to the island. I hope you had a fantastic trip!

I am glad to read that your experience was really overwhelming and you loved the beach experience and security of the hotel. I am thankful of your appreciation on our security measures as we do take the security and safety of all our guests in the hotel as our first and foremost priority and thus have a policy that all guests are required to pass through the same security features from the main porch.

We all look forward to welcoming you back in the near future,

Safe travels and kind regards,

Shashank Sinha
Director of Rooms | Courtyard by Marriott Bali Nusa Dua
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Singapore, Singapore
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 28, 2014

This is an adequate size hotel, in a quiet part of Nusa Dua. There is a golf course in the vicinity which would please golfers. During my stay, I did not have the mass of tourists during breakfast time which makes the start of the morning more pleasant. The choice of breakfast at the only restaurant is good and more so if one likes to try local flavors. The hotel staff were very attentive and responsive. There is a nice large pool with a pool bar. The hotel does not have a beach front but there is a shuttle bus service to bring guests to the beach close by.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_NusaDua, Director of Rooms at Courtyard by Marriott Bali Nusa Dua, responded to this review, January 30, 2014
Dear Rover4aday,

Thank you for your stay and your review of the hotel and in particular the size of the hotel that you were in quiet part of Nusa Dua during your recent stay. Generally during high on occupancy we have our entire valued guest at breakfast and we ensure each one has best of experience of the first meal of the day which has massive spread of the local and western options. The team is always keen and has detailed training to look for queues to ensure we deliver our services consistently.

It is great to read that you enjoyed our pool and beach experience. We have lagoon pool spreading all over the ground floor with greenery around. We have the private beach though not connected to the hotel we have all the top notch facilities and services at the beach. Our shuttle takes you to beach in five minutes and it starts from 8 am till 8 pm.

What is always the most enjoyable to read is that the team of associates were professional, kind and helpful. I hope they all made your stay extra enjoyable.

Thanks again for your stay and safe travels ahead.

Regards,
Shashank Sinha
Director of Rooms Courtyard by Marriott Bali Nusa Dua
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Bali Nusa Dua

Address: Kawasan Pariwisata Lot SW1, Nusa Dua, Bali 80363, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Nusa Dua
#12 Family Hotel in Nusa Dua
#13 Spa Hotel in Nusa Dua
#14 On the Beach Hotel in Nusa Dua
#17 Romantic Hotel in Nusa Dua
#18 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Courtyard by Marriott Bali Nusa Dua 4.5*
Number of rooms: 241
Official Description (provided by the hotel):
Along the stunning coast of southern Bali and minutes away from the tranquil and pristine white sand beaches, our new Courtyard Bali Nusa Dua hotel is situated in luxurious Nusa Dua. The idyllic paradise destination is perfect for those wanting romance, relaxation or a family vacation. Make memories at our Bali hotel's lagoon swimming pool, pamper yourself at our health club and spa, or take a long, romantic walk on the nearby beach. For those wishing to explore the allure of Balinese culture, local cuisine, shopping and entertainment can be found at the Bali Collection, where connecting with the Balinese people is a breeze. Nearby attractions, Waterborn Park, Benoa Marine and a championship 18-hole golf course are sure to please any outdoor enthusiast or adventure seeker. With so much to explore, our Bali hotel is the perfect venue for small groups, families, honeymooners and solo travelers to capture the splendor of island. We look forward to welcoming you to our Nusa Dua Bali hotel. ... more   less 
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Also Known As:
Courtyard By Marriott Bali Nusa Dua Hotel Nusa Dua

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