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“Great Retreat” 4 of 5 stars
Review of Nusa Dua Retreat and Spa

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Nusa Dua Retreat and Spa
5.0 of 5 Hotel   |   JL.Melasti II No 88, Kutuh Nusa Dua, Nusa Dua, Bali 80363, Indonesia   |  
Hotel amenities
Ranked #34 of 44 hotels in Nusa Dua
NAIROB
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Great Retreat”
4 of 5 stars Reviewed June 12, 2013

Yes as othereviewers have mentioned the place is far from the airport in a rather deserted area but as the name suggest its a great place for a retreat far from the hustle and bustle.

The condors are wow. Very spacious and clean, own living room kitchen open air bed on the second floor with lounge , two floors all to yourself and....own private swimming pool. I loved this place , I was there on business but I would highly recommend it for honeymoon or for a nice relaxing holiday. The decor is lovely and modern. everywhere was beautiful. If you love tv you will love it here there is a tv everywhere even in the large bathroom . Use the spa its nice.Beach is near and there is a bus to go there.

Major issues were limited food and beverage , breakfast very basic and internet only available at the lobby and restaurant...somehow good also because it forced me to rest and the rooms are far from reception

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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78 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Melbourne, Australia
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 2, 2013

This hotel is now celebrating 30 years, it has a great Bali feel .
Not like some of the other hotels in this area we have stayed at alot of them and this one has a great feel. The staff are just the best ,nothing is to much trouble . It is very clean and neat and a real retreat to unwined i will be back .

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 30, 2013

Positives:
1.Villas are very spacious and well equipped.
2.Clean and neat.
3.Good hospitality and service by all the staff.
4.Free Shuttle service to key places in Bali is good.
5.Concept of a personal swimming pool inside the villa and a rooftop with barbecue is very good.
6.Nestled away from the hustle and bustle of the crwded and noisy market places.
Negatives:
1.The rooftop and the swimming pool requires better maintenance.
2.The staff being less fluent in English posed a problem while conversing.
3.pool table needs to be repaired.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Perth, Australia
1 review
5 of 5 stars Reviewed May 14, 2013

This is the second time that my husband and I have stayed at the Nusa Dua retreat. Yet again after staying a week in Tuban it was nice to retreat to a quiet sanctuary.
We were offered a free upgrade and chose a deluxe room which was brilliant. It was away from the main part of the hotel but not a problem. We were greeted warmly and shown very professional service in our check in.
While it is classed as Nusa Dua , yes it is 15 minutes from the Nusa Dua compound with all of the 5 star hotels, but this is offset by being quiet and remote,set in a rural area that is why it is called a retreat!
Pandawa Beach is within walking distance or accessible with the free shuttle to and from the beach. I find it very relaxing walking to the beach as it is down hill from the retreat but coming back, unless you are really fit would find it hard going on the return.
The staff are really helpful, some of their English is not too good, but the only way that it is going to get better is if they practice with the guests and really it is not that hard to get across what you are wanting. We also heard them speaking to other Asian guests in their native tongue.
We found this gem of a place on a Scoopon deal last year and did not know if we were going to be disappointed,but it is where we will book when returning to Bali.
If you are wanting a 5 star, non personal, faultless experience this is not the place for you.....but if you are wanting an escape from the main stream Bali, really relax in a great clean villa, kind and friendly staff and do not mind having to use a shuttle service to get to the main hub this is for you!
All I can say is that people have different expectations of what they want their stay to be like and to what standards, I myself am quite fussy and LOVE LOVE LOVE it here!

Room Tip: They have the Pura bar above the reception open from 8.00am - 10.00pm and service great real coffee...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
49 helpful votes 49 helpful votes
1 of 5 stars Reviewed April 26, 2013

I booked this place on Hotwire, so I had totally no idea what hotel I was getting until I paid. It says 4.5 stars in the Nusa Dua area, and it was NOT good.

We landed at 10pm, and the location of the hotel is in the middle of nowhere. It's nowhere close to the other resorts in Nusa Dua (think St. Regis, Bale, etc). It's literally a 40 min drive from the airport with no traffic. There is no beach front, you can forget it as it's in the middle of a field.

Anyway, we were very hungry after landing, having not eaten on the flight at all. We checked in at 11pm and called the front desk for room service. They were CLOSED. How can you not have 24 hour room service and call yourself a 4 star resort?

We looked into the fridge, there was nothing. There is a small menu and price list for "nuts", but there were no nuts to be found, or soft drinks, anything. The whole room is really dark, so you can't really focus on how crappy the place is. The chandelier on top of the bed has 2 legs about to fall off, the wall has cracks and the travertine floors are not sealed properly. The air conditioning is a fail.

We read other people's reviews about the green pools (unhygenic), so we never bothered to jump into the pool at night since nothing could be seen.

Since we checked in at 10pm, I asked for a late check out. Perhaps 1pm or 2pm so I could sleep in? NO. It wasn't available. They advised me to leave my luggage at the front desk and use the facilities on their miserable resort as there was someone checking in right after me. Seriously? Into my villa when there are so many other villas available?

Last but not least, the toothpaste was unsealed. The cap of the toothpaste has a sharp edge to poke into the tube, but no poking was necessary.. I hope they do not reuse their toothpaste.

I am also wondering, if this place gets consistently bad reviews, how can their total average be 4 out of 5? There is some gimmick going on.

The hotel villa was very big, it seems like the kind of place that college people would crash in. Avoid.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed March 31, 2013

Read reviews about the inaccessibility of this resort and we were pretty worried about finding our way there. Though the resort offers Airport Transfer upon arrival, they charge US$15nett/car/way.

We decided to make use of the free hotel transfer of Rumah Spa (landed at airport, proceeded to spa for our treatment, after treatment they transferred us to Nusa Dua Retreat and Spa).

We arrived round 6ish in the evening and it was a long drive in to where the resort was situated (all we could see was darkness & bushes), even the spa driver got lost for abit. True to what reviews said. There were no amenities or restaurant or minimarts whatsoever around the restaurant because the resort is in the middle of no where.

Check-in was a breeze and the staff are all courteous and friendly, fantastic service. Buggy drove us to where our villa was, room number 126. Once the staff opened the villa's sliding door, the interior of the villa just blew us away! Very spacious and lovely interior!

Resort offers free transfer to Padawa beach (drop off & pick up), Bali collection (drop off & pick up) as well as Discovery Mall Kuta (drop off only).

Villa has complete facilities, kitchen, bathroom etc. The buffet breakfast spread was very limited, and it is understandably so as the resort was only 50% occupied despite the Easter holidays.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Singapore
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 26, 2013

I heard rave reviews about this place and decided to book a relaxing trip for my bf and I. Booked directly with the resort for the honeymoon package - the airport transfers, daily breakfast, 1 candle light dinner, and 1 lunch, 2 x 2 hr massage included.

First impression of the resort was good as the driver was already holding a BIG placard when we exited the customs so that was really reassuring. The service staff was excellent during our stay though sometimes we had some communication issues due to language.

Getting around the resort is relatively easy. There is always buggy service, but if you are in your villa, you need to call reception to check its availability. We stayed in the Grand Deluxe villa which was located in the next block/building. To get there, you need to either get the buggy to drive there, or just walk there on foot from the main entrance. I would say as you will be walking along a road with vehicles coming both ways, this might not be so safe if you are vacationing with your kids.

The villa itself needs some fixing, there were cracks everywhere (tho I don't think you can see them in my pics). We were shown a 'working kitchen' and that 'you can cook if you so wish', but there were not pots or pan to cook with. In the drawer, only a couple of spoons and 1 precious fork. No kettle to boil water though i improvised with the coffee maker. Btw, there was no coffee powder to brew any coffee either. Only instant coffee and some tea bags. A fruit bowl was a nice touch.

The private pool is nice tho the water sprouts on the wall were not working. Do note that if you have other guests staying next to you, they might see your private pool if they walked to the edge of the upper deck :P I knew coz thats how I found out how green the pool next to ours was.

Do note that while the bathroom was huge, the toilet bowl was located just beside the door next to the pool, there was not privacy shield except a low wall. This might be a problem if you are with friends. One can see your legs sticking out when standing in the living room. Also, you cannot have total privacy when you are in the bathroom as the huge doors are only partially covered with curtains.

Bedsheets had a smell, can't put a finger on it.. but definitely not FRESH LAUNDRY smell. We were there when housekeeping came and I saw there was a HUGE stain on the mattress when they lifted the bedsheets.. YUCK. I didn't want to know what KIND of stain that was.

Our villa was amongst a row of villas in the next block from the main building. Between these rows of villas and the main building (where the main recept, other facilities are), there was a gap where some motorbikes were parked on a dirt road. My bf said it would not be difficult to climb up those walls and get into the villas.. that freaked me out a little considering one could climb up the walls on the outside to the upper floors, come down the stairs, and enter the villa (no lock on the door which separates the bathroom and the pool/ stairs to the upper floor)

In general, facilities in the resort are old, the fabric on billiard table torn. Wifi was not detectable in our villa, the only stable connection we could get wifi was at the restaurant we had our daily breakfasts. Wifi at the main reception was intermittently on and off. Ooooh the suspense..

The food in the resort was really nothing to shout home about... breakfast was ok, the free lunch was tough satay with hard rice and crackers past their expiry date. We went to the pure bar just a floor up from the main reception and it took them an hour to serve us food. They later told us the reason was because food was prepared in another place so we had to wait longer. So guys, better ask where lunch was served to minimize your hunger pangs.

The candle light dinner was held at our villa and it was better, barrumundi was nice, couldn't remember the other dish so I guess that wasn't as delicious :P dessert was my favourite, think it was some mousse with jelly which we chilled in the freezer. The dinning room was set up really nice with a candle except it was not lit :S They also had 2 guys come lit up our pool with candles (but not the candle on our table lol) and draw the curtains for the night. The 2nd night the guys came to draw the curtains but no candles. My bf had to ask for them :S You should too if you want to swim in the pool later.

You need transport as the resort was not close to anywhere. There were free shuttle service which you could made use of but sometimes you have to wait for the next timing as each vehicle is only up to 6 guests max. One time we were told might be a problem when there were suppose to be a drop off to the airport at the time of the shuttle. I find it strange because there were obviously 2 more vehicles parked in the compound.

Anyway, we checked out the nearby beach (the driver took us to pandawa beach?) and the water was not very clean. The beach near the bali collection was much much better. Bali collection is a factory outlet/shopping area which we felt was overrated as well. Discovery mall in Kuta was much better.

All in all, the resort did not warrant the price we paid for. But the service staff was always so courteous and helpful which somewhat made up for it. Visit only IF there is a BIG discount.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nusa Dua Retreat and Spa

Address: JL.Melasti II No 88, Kutuh Nusa Dua, Nusa Dua, Bali 80363, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#22 Spa Hotel in Nusa Dua
#29 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Nusa Dua Retreat and Spa 5*
Official Description (provided by the hotel):
The Nusa Dua Retreat Boutique Villa resort and Spa offers one-bedroom pool villas, extra large one-bedroom deluxe pool villas and a three-bedroom deluxe pool villa. Each villa has a living room, kitchen, roomy air-conditioned en suite bathroom and a large private pool. The pool villas also offer a rooftop sundeck ideal for soaking in Bali's tropical sunshine. A restaurant, private beach club, resort center pool and spa round up the retreat's complete range of facilities. Located in the charming hillside country of the Bukit Peninsula above the world class resort destination of Nusa Dua, the Nusa Dua Retreat affords views over the Indian Ocean ad features its own private beach club on the nearby secluded Kutuh Beach. ... more   less 
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Also Known As:
Nusa Dua Retreat Hotel Nusa Dua
Nusa Dua Retreat And Spa Bali

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