I heard rave reviews about this place and decided to book a relaxing trip for my bf and I. Booked directly with the resort for the honeymoon package - the airport transfers, daily breakfast, 1 candle light dinner, and 1 lunch, 2 x 2 hr massage included.
First impression of the resort was good as the driver was already holding a BIG placard when we exited the customs so that was really reassuring. The service staff was excellent during our stay though sometimes we had some communication issues due to language.
Getting around the resort is relatively easy. There is always buggy service, but if you are in your villa, you need to call reception to check its availability. We stayed in the Grand Deluxe villa which was located in the next block/building. To get there, you need to either get the buggy to drive there, or just walk there on foot from the main entrance. I would say as you will be walking along a road with vehicles coming both ways, this might not be so safe if you are vacationing with your kids.
The villa itself needs some fixing, there were cracks everywhere (tho I don't think you can see them in my pics). We were shown a 'working kitchen' and that 'you can cook if you so wish', but there were not pots or pan to cook with. In the drawer, only a couple of spoons and 1 precious fork. No kettle to boil water though i improvised with the coffee maker. Btw, there was no coffee powder to brew any coffee either. Only instant coffee and some tea bags. A fruit bowl was a nice touch.
The private pool is nice tho the water sprouts on the wall were not working. Do note that if you have other guests staying next to you, they might see your private pool if they walked to the edge of the upper deck :P I knew coz thats how I found out how green the pool next to ours was.
Do note that while the bathroom was huge, the toilet bowl was located just beside the door next to the pool, there was not privacy shield except a low wall. This might be a problem if you are with friends. One can see your legs sticking out when standing in the living room. Also, you cannot have total privacy when you are in the bathroom as the huge doors are only partially covered with curtains.
Bedsheets had a smell, can't put a finger on it.. but definitely not FRESH LAUNDRY smell. We were there when housekeeping came and I saw there was a HUGE stain on the mattress when they lifted the bedsheets.. YUCK. I didn't want to know what KIND of stain that was.
Our villa was amongst a row of villas in the next block from the main building. Between these rows of villas and the main building (where the main recept, other facilities are), there was a gap where some motorbikes were parked on a dirt road. My bf said it would not be difficult to climb up those walls and get into the villas.. that freaked me out a little considering one could climb up the walls on the outside to the upper floors, come down the stairs, and enter the villa (no lock on the door which separates the bathroom and the pool/ stairs to the upper floor)
In general, facilities in the resort are old, the fabric on billiard table torn. Wifi was not detectable in our villa, the only stable connection we could get wifi was at the restaurant we had our daily breakfasts. Wifi at the main reception was intermittently on and off. Ooooh the suspense..
The food in the resort was really nothing to shout home about... breakfast was ok, the free lunch was tough satay with hard rice and crackers past their expiry date. We went to the pure bar just a floor up from the main reception and it took them an hour to serve us food. They later told us the reason was because food was prepared in another place so we had to wait longer. So guys, better ask where lunch was served to minimize your hunger pangs.
The candle light dinner was held at our villa and it was better, barrumundi was nice, couldn't remember the other dish so I guess that wasn't as delicious :P dessert was my favourite, think it was some mousse with jelly which we chilled in the freezer. The dinning room was set up really nice with a candle except it was not lit :S They also had 2 guys come lit up our pool with candles (but not the candle on our table lol) and draw the curtains for the night. The 2nd night the guys came to draw the curtains but no candles. My bf had to ask for them :S You should too if you want to swim in the pool later.
You need transport as the resort was not close to anywhere. There were free shuttle service which you could made use of but sometimes you have to wait for the next timing as each vehicle is only up to 6 guests max. One time we were told might be a problem when there were suppose to be a drop off to the airport at the time of the shuttle. I find it strange because there were obviously 2 more vehicles parked in the compound.
Anyway, we checked out the nearby beach (the driver took us to pandawa beach?) and the water was not very clean. The beach near the bali collection was much much better. Bali collection is a factory outlet/shopping area which we felt was overrated as well. Discovery mall in Kuta was much better.
All in all, the resort did not warrant the price we paid for. But the service staff was always so courteous and helpful which somewhat made up for it. Visit only IF there is a BIG discount.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.