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“Don't stress its a good place to stay” 4 of 5 stars
Review of Nusa Dua Retreat and Spa

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Nusa Dua Retreat and Spa
5.0 of 5 Hotel   |   JL.Melasti II No 88, Kutuh Nusa Dua, Nusa Dua, Bali 80363, Indonesia   |  
Hotel amenities
Ranked #38 of 46 Hotels in Nusa Dua
Brisbane
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Don't stress its a good place to stay”
4 of 5 stars Reviewed March 4, 2012

Purchased a streets deal to stay 4 nights. After reading some of the reviews we were stressing a bit about coming to stay at the resort (even sourced some back up just in case). Firstly, its in Nusa dua, its it a region called kutuh about 15mins from Nusa dua. We spent most of our time in tanjung benoa and we paid about 50k for a cab ride each way. So getting around was easy and not a hassel, we always took a card for the cabbies and they found it no worries. It was actually really nice to drive through parts of Bali we would never have seen if we stayed inside Nusa dua.

The staff were very welcoming and demonstrated the true spirit of balinese hospitality. Compared to other places we've stayed their English wasn't great but hey this is Bali not the gold coast (and we got to learn a little Indonesian). Despite this everything we asked for we were able to get no problems jut took a little bit longer (Bali time). Seriously ask the staff if you have an issue (we had a smoke alarm start beeping at 5am our first night. Called reception and withing 2mins one of the guys came in with a ladder all sorted).

The rooms are huge! Everything seemed to be on a grand scale including the sun deck on the roof (make sure you ask for one because not every room has one). Pool was great nice and shady for all but 3hrs in the middle of the day.

Unfortunately the food wasn't great, cartainly edable however compared to restraunts in the area it was very bland. We had a free dinner as part if the package and we didn't use it. We ordered room service a cpl of times and they didn't come back to collect the plate till the next day. Laundry service was quick any easy and the price was reasonable.

I want to say the finishes in the room aren't perfect but we don't go holidays to for perfectly painted walls. If that is going to bother you don't stay here. However we found it to be a very comfortable and relaxing place to be.

The worst part about this hotel is the pathetic company based in Singapore managing it. They took weeks to respond to emails and we could could never connect via phone. They actually telemarketed us on our last day in our room for another holiday!!! This was the only time we ever spoke to them. Booking is defiantly a hassel but is not a reflection on the experience while there.

For the price we paid (500aus) I would happily do it again.

Room Tip: Make sure get a room on the western side eg room 108 so u don't get the morning sun in the bedro...
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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88 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Perth, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 23, 2012

My partner and I purchased a voucher from ---------- for $899 for 7 nights back in November 2011. We stayed 12-19 Feb 2012.

Booking:
Villas Indonesia were very poor. We wanted to confirm they had availability for our dates before purchasing the voucher so I called them up multiple times. They say they'll email you back but they never do, so you have to keep chasing them up. I found whatsapp (----------) was the best way to get quick responses. I had to follow them up many times before they sent me a final check-in voucher, a week before I was to leave for Bali.

Location:
BE AWARE that the map detailed on the check-in voucher is WRONG. And so are all the GoogleMaps searches. Actual location is more around this area (click view map):
http://www.agoda.com/asia/indonesia/bali/nusa_dua_retreat_boutique_villa_resort_spa.html
It's 15mins drive from Nusa Dua. There's not much around the area, after all, it is a "retreat" so that's to be expected. We had a driver for the whole week so we had no problems with the location at all. If you do take a taxi though, make sure you take a hotel card with you. Would also recommend going to Pandawa Beach which is a 5-10min drive/shuttle bus. It's a clean secluded beach, walk left and you'll see a little raised gazebo for awesome pics!

Drivers:
Rucky personally picked us up from the airport. He was waiting at a table in the Snack Bar cafe (not the Snack Bar convenience store booth, took us a while to realise). For our one-day driver, the driver failed to show up at all after we'd confirmed with Rucky twice the day before. Another driver had to be sent who came 1.5hours later, meaning we missed 1.5hrs of valuable eating time at Boneka Restaurant in St Regis! :(
Tip: get the reception to confirm any drivers for you as they can speak Indonesian and reduce any miscommunications to Rucky. Our transfer to the airport came on time though! Also beware of drivers that spill out their life story for no reason looking for extra tips. Try to be objective as not sure if you can trust them. Some may also take you to souvenir shops, but just say no and you should be fine.

Villas:
After reading the recent reviews of the place, we were preparing for the worst. When we opened the doors of our villa, we were amazed, it exceeded our expectations. Extremely spacious, everything clean and well-maintained, no weird bathroom smell. There were a couple of cosmetic faults on the walls and in the cupboards but that's trivial. Pool looked clean, although I didn't dip my head in. I wouldn't drink the cold water from the drinking fountain as well as it looked really cloudy. The hot water drinking tap was fine though.

Food:
Good selection of options for breakfast, we tried something new every day. Don't expect to have all the utensils/ingredients required to make a coffee though. They always seem to forget either the milk, sugar or tea spoons! But the staff are extremely friendly so we had a lot of patience. They really do try their best. Expect breakfast to last 30mins as it's a bit of a wait to get all the food out. Let them know if you're in a rush though, as then they get everything out within 15mins as we experienced on one of our sleep-in days!
Honeymoon dinner at the pool restaurant was pretty average. Barramundi and prawns tasted defrosted and the red bean paste was awful. But hey, it was free, can't complain.

Massage:
The free welcome and 2hr (1hr holistic, scrub, shower and milk bath) massage was surprisingly really good! Wish it lasted longer! The spa was really clean and staff very friendly.

Overall, it was great value for money, would definitely recommend this place, but only if you get a deal and have a driver.

Room Tip: Stayed in Villa 124, just behind the Reception/Lounge Bar. Views of the ocean.
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 20, 2012

My daughter and I purchased a spreets voucher to the Nusa Dua Resort and upon arrival we were greeted with a refresher towel and welcome drink. I asked for a villa with a sun deck, and was shown two different choices, which were magnificent. We chose the one that had 2 floors, openair upstairs and air conditioned downstairs, no sundeck, but we did get our own private pool and huge bathroom, 4 flat screen tv's lounge areas upstairs and down, We opted to spend our first afternoon at the resort pool, We were the only ones there so it seemed like it was our own. The staff were more than helpful in every way. One evening we had a 2 hour spa that was so relaxing, and our voucher also included a driver for one day. We were fortunate that we also had an English speaking guide. We went to the Safari Park which wa great and then wanted to go to the Mtahari Shopping Centre and to the factory outlets. We finished our day watching the sun set at Jimbarren. The whole experience was fantastic. The staff were so accomodating and professional. I would highly reccomend the resort for couples who want peace and privacy.

Room Tip: On booking, request the type of room you require.
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  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 17, 2012

We bought a 3D2N couple package @SGD499 from Villa International Property (VIP) and my comment for our stay at Nusa Dua Retreat & Spa Villa was as follow:-

*Booking process was a hassle. The reservation hotline to VIP always engaged and the customer service were not helpful but impatient.

*Poor transport arrangement (air transfer) from VIP. The driver always came late and the person in charge, Mr.Rucky never answered calls.

*It took about 30min to reach Nusa Dua Retreat from airport. The location was rather remote and you need to call a taxi wherever you go. No amenities in the vicinity of the villa.

*The staff claimed that there is a nearby beach about 5min walking distance from the villa but we can’t find any.

*We check in Villa 115, rooms are spacious and fully furnish but a little bit dusty and wear off. However you could enjoy privacy in the villa as it was fully enclosed. No worries if you wish to go for a nude swim at the private pool.

*There was a kitchen in our villa but you can hardly use it because there is no dishwashing supply. You can’t clean your dishes after cook.

*A lot of black ants and flies around the bathroom and private pool. Watch out for small centipedes too.

*Pool is not well maintained as we could see small dead flies floating around. Water was too cold to swim especially at night. Sun deck are dirty and wear off.

*Food order from room service is always served late and cold but overall taste is acceptable.

*Staff at Nusa Dua Retreat are friendly and attentive.

* Tight security. There are guards to check thoroughly on every car before they are allowed to drive into the villa.

The villa is still comfortable to stay in and is worth the value if you buy from a promotion package that come with complimentary breakfast, dinner and massage but don't expect it to be a 5 star standard villa. I will give them a 3 star base on their overall service and facilities.

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth WA
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 16, 2012

After reading other reviews on TA were concerned about what we were going to experience so were pleasantly surprised that we enjoyed as much as we did.
Firstly, our airport pickup driver was 1.5 hours late!! We had to chase up via the information booth at airport.
Finally arrived at hotel and told hotel staff about pickup problem - staff advised that is Villas Indonesia and not related to the hotel but apologised on their behalf. Then told our villa wasnt ready until 2pm (was 11am at this stage). They then agreed they could have ready in 1 hour. We said we would have lunch while we waited. We were then told there is a complimentary lunch or dinner included in our package (werent aware of this) - so it seemed the opportunity to use the lunch.

An hour later we were shown to our villa (#103) - from the moment we walked in, we were blown away by the size and facilities. The lounge and kitchen were huge, had a large flat screen TV, water cooler dispenser and 2 airconditioners in this area. Sliding doors out to pool. Then walked into bedroom - again - huge!! with plenty of storage space and floor to ceiling glass windows out to pool and a large TV. THEN - we walked through to the bathroom - again floor to ceiling windows out to pool, massive shower cubicle with large rain shower head, large bath and sink area. The toilet was located behind a tiled wall for privacy. Above the toilet another large TV for watching while soaking.

From the bathroom a large glass door leading out to pool and stairs going up to the sun deck. This is massive!! 2 sunbeds, small BBQ with cover, all weather wicker table & 2 chairs, and the biggest Bale I have ever seen. One thing hotel should do is something to combat the mould that is on the sunbed mattresses and Bale mattress. Realise its hard due to frequent rain etc, but maybe as part of the nightly turndown, they move the mattresses under cover?

The bedding and pillows are the most comfortable I have ever slept in!! (King Coil pillows) and couldnt find a brand tag on the mattress pillowtop. Some comments on TA that there were no curtains in room - there are curtains (not full block though) and staff close them during the nightly turndown service. Note - if you are not in villa when they come to do turndown, you wont get the turndown. Staff dont have access to keys to rooms.

We ordered room service one night and had, Nasi Goreng with King Prawn, Pad Thai with King Prawn and a Balinese Chicken Curry with steamed rice. Ok there was only 1 prawn with the rice and noodles, however it was a big prawn! Cost about 230,000 - which we thought was very reasonable and the food was lovely.

Breakfast we were given a piece of paper to fill out - had various options of western cooked/continental, asian etc. Food was nice but quite basic, each egg dish was accompanied by half a tomato and half a hash brown (yes - cut in half!) Sometimes hash brown hot sometimes cold. We chose not to have beef ham OR chicken sausage OR bacon after the first day (couldnt have all unless they charge extra!). Just not to our taste. If you had an asian breakfast & wanted toast as well, they would charge extra.Cost not the issue - more just principal.
Toast is brought out before the egg etc along with a croissant & a danish & toast would then get cold. Pastries were warm when served and quite delicious.

The resort offers a private BBQ cooked on own sun deck/rooftop. We chose the US$50 ++ per person menu and was beautiful, only thing we would change/request, is that they slow down! No sooner finished one part and another was put on plate. Was just a bit rushed. Would thoroughly recommend this though. We wanted the dinner to be at 6.30 and at 6pm, the staff started arriving with tables/plates etc so keep this in mind when arranging the time with staff - we were still getting ready etc. Takes about 45 minutes to set up.

We knew our package included a 2 hour spa session per person but were pleasantly surprised to find that they also allowed another 1 hour massage per person. The spa was lovely and staff very nice.

Overall, we thoroughly enjoyed our stay and didnt encounter some of the bad experiences that others on TA did (apart from driver being late). Would we pay their standard rate to stay again? - probably not, however wouldnt hesitate to stay again if another "deal" (ie Spreets or similar).
Caught the shuttle to Bali Collection one afternoon and had a walk around & down to beach, had a drink at the beach bar of Courtyard Marriott. Back to Bali Collection for dinner which was lovely and stock up on supplies & shuttle back to hotel.

Previous reviewers commented on cleanliness and the "finish" in the rooms - I can see the villa was clean, however yes there are a few finishes that could be attended to but it didnt cause us any grief. The recent earthquake caused quite a few of the floor to ceiling windows/doors to become cracked/broken - staff advised they were in the process of these being rectified. Pool had a few cracked tiles - but again didnt spoil our stay at all.

Pros - size & facilities, privacy, remoteness (felt good to be out of the crowds), friendly staff

Cons - remoteness (cant just walk out to shop whenever), breakfast could get boring after more than 4/5 days, staff seem to think that everyone wants to listen to "rap" music or watch action movies at breakfast (a TV in the room) - I kept telling them to turn it down or off!

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 16, 2012

Firstly, i have no idea what went wrong for the people who posted negative reviews about this Resort. For we had an excellent stay.

Booked the SGD499 3d2n stay package with additional 2 nights extension with Villas Indonesia.

On arrival, we are greeted by the friendly reception staff who asked us to take a seat and served us cold drinks and towels to cool down from the blistering Bali heat. Check in is done smooth and quick and the reception gave us the breakfast menu to choose for the next day's breakfast. Before we know it, we're being transported to our villa on the hotel buggy.

Before going to the villa, the buggy driver made a small detour to show us the location of the restaurant, spa and gym. On reaching the villa, he showed us around the various rooms and all the in-villa amenities we are entitled to, eg, shuttle bus, breakfast delivery etc.

The villa is spacious, with a full sized sofa, 42" LCD TV and home theater system. 61 international and local channels are available on the TV. The kitchen has induction stove, fridge and tea making facilities. There is also a water cooler for both hot and cold water.
Connecting the bedroom, is the dressing room (which is also huge), complete with a dressing table and wardrobes with in room safe.
The bedroom has a king sized bed and another 42" LCD TV with DVD players.
If you are planning to bring a laptop with you, it is advised to bring along HDMI/VGA cable and 3.5mm Audio cable so that you can plug it into the TV.
Swimming pool size is approx 3x10m, which is more than enough for 2 person to dip in. Beside the pool, there are 2 deck chairs for us to lie down and relax.
If you're out for most of the day, the room service staffs will come into your room just after it turn dark and setup the mosquito netting and pull down all the curtains for you.

Breakfast can be served in the restaurant or in the room. Although there is a Rp50,000 for in-room breakfast, we are not charged the amount. Breakfast quality, although not the best, is pretty good as it is served fresh. Sometimes, they may forget one item or two, but once we made it known to them, they deliver the missing items to us within 5 minutes.

Location wise, the resort is pretty much in the middle of nowhere, which is perfect if you're looking for peace and quiet away from city hustle and bustle. One aspect which can be improved is the twice daily shuttle service to Kuta area. The timing is rather inconvenient with one around 9am and another at 2pm. Taxi rides(which the hotel will be happy to arrange for you) to Jimbaran area is around Rp50,000 while to Kuta area is around Rp90,000. Both fares are by meter and the taxi they used are from reliable companies. There is also a shuttle to the nearest beach every 2hrs. The beach is by far, one of the best i've been to. It's very secluded and other than the local seaside village, there is practically no one there. No hawkers/peddlers pestering you with their goods. It's just the sound of the sea and nothing else.

The staff are very helpful and will attend to your request almost immediately. Their level of English is not the best in the world, but good enough to be understood. Just remember to speak slow and clear to them in order to be understood. They will also greet you when they see you, no matter what time of the day it is. On the day we check out, we got a call to confirm the checkout date and to arrange for the buggy to pick us up from our villa.

Overall, we had a very satisfying experience during our stay there.

One thing to note, if you are arranging for the stay via Villas Indonesia, please make sure you double confirm where to meet the person arranging for your transport. This is because, on arrival, we are not met by anyone and had to take a taxi from the Airport.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 14, 2012

Overall, this place is pretty darn good. It isn't the best of the best, but it certainly doesn't warrant the multitude of 'terrible' ratings that it appears to have attracted in recent times. That said, some of the ‘terrible’ ratings seem to be from people who haven’t actually stayed there – they are venting more at their experience with Spreets or the booking process.

We didn’t have any problems here; must have been either lucky or patient.

Yes, it is remote but a quick search on Google Maps would have shown you that, and there were no surprises for us as we already knew it wasn’t close to anything - but in my mind, that's sort of the idea of a 'retreat'.

Yes, there were a couple of things that have obviously not been built to last a millenium, and there are some minor defects, but they didn't affect the amenity of my stay. The rooms were fantastic and we had a great time.

I found the staff to be enthusiastic and keen to help, and whilst their English wasn't that great, with a bit of work, patience and a few smiles and kind words, I found that I was able to get anything I wanted sorted out. I didn't deal with Spreets but did get the package very cheap through another discount house, and I effectively paid just over $100 bucks a night. That's cheaper than a night in the Rooty Hill RSL Resort Spa Suite (which is ok but....)

Overall, we're very happy with our stay - we had a pretty good idea of what were were going to get, and we weren't disappointed.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nusa Dua Retreat and Spa

Address: JL.Melasti II No 88, Kutuh Nusa Dua, Nusa Dua, Bali 80363, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#24 Spa Hotel in Nusa Dua
#33 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Nusa Dua Retreat and Spa 5*
Number of rooms: 41
Official Description (provided by the hotel):
The Nusa Dua Retreat Boutique Villa resort and Spa offers one-bedroom pool villas, extra large one-bedroom deluxe pool villas and a three-bedroom deluxe pool villa. Each villa has a living room, kitchen, roomy air-conditioned en suite bathroom and a large private pool. The pool villas also offer a rooftop sundeck ideal for soaking in Bali's tropical sunshine. A restaurant, private beach club, resort center pool and spa round up the retreat's complete range of facilities. Located in the charming hillside country of the Bukit Peninsula above the world class resort destination of Nusa Dua, the Nusa Dua Retreat affords views over the Indian Ocean ad features its own private beach club on the nearby secluded Kutuh Beach. ... more   less 
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Also Known As:
Nusa Dua Retreat Hotel Nusa Dua
Nusa Dua Retreat And Spa Bali

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