My (now wife!) and I stayed at the St. Regis for 10 days shortly following our wedding (and after a legendary flight from NYC)! I generally do not post reviews. However, this hotel, and the service and staff were so exceptional, I felt a review was warranted. In addition, I read many TA reviews that helped me plan our trip and various excursions, so I wanted to contributeinformation to those planning trips.
For those considering the St. Regis, I can unequivocally tell you to book now! From the moment you land (if you're travelling from NYC, that's after approximately 30 hours of flying), the unparralled customer service is evident - as you're met by an airport facilitator that expedites your trip through the airport and swiftly into the St. Regis Mercedes equipped with water and cold towels.
The grounds are absolutely beautiful and impeccably manicured and maintained. There is no shortage of pools, fountains and other water fixtures, which creates a very serene feel. The large salt water lagoon (with various in-water living rooms) is just awesome! Shortly after we arrived, we attended the 6:30 fire dance (at the foot of the lobby stairs). What a great show! If you stay at the St. Regis, be sure to catch the dance at least a few times.
We stayed in both the Pool Suite and the Gardenia Villa. Both were beautful. But, for those that treasure privacy, you can't beat the Gardenia Villa. We also toured the Strand Beach Villas, which were amazing as well (especially if you're a beach person). The only shortfall of our Pool Suite was that it didn't get much sun. If I have my way, I spend the entire day (after Bonika's amazing brunch!) sunbathing. The Gardenia Villa is better for sunworshipers like me. For those travelling with families, I presume the Lagoon Villa would offer benefits, as you can watch your kids (playing the amazing lagoon) from your villa.
I cannot think of a superlative sufficient to describe just how incredible the Bonika brunch was. We looked forward to, and took full advantage of, it every day. My wife quickly discovered Mei Gorang and Nasi Gorang, and proceeded to eat both every day (following our various typical Western breakfast items and juices (of great variety and therapeutic impact, thanks to Dr. Kumara)! We also loved the lobster omelette (prominently featured on this site), croissant french toast, dim sum and Indonesian corner!!
Kayuputi was exceptional as well. It's an incredibly beautiful, romantic and thoughtfully laid out restaurant. We sat in a romantic little cabana-like area outside (with water between the steps and stone on which the cabana sits)! It was perfect. The food was quite good too (especially the scallops)! Although it was very expensive, it was worth it!
The Gourmand Deli was a mainstay for us. Since, after the huge brunch, we were never very hungry for lunch, we would grab a sandwich or other snack from the deli. Everything there was well prepared and reasonably priced. My wife was in heaven with the various homemade sweets (including macaroons). We even ate dinner at the deli a few times (when we were exhausted from long excursion days). They have a really nice outdoor area surrounded by water, and some pretty good food. Great cesar salad...I would skip the burger.
One of the highlights of our time at the St. Regis was the people! I cannot say enough about how great the service was and how warm and welcoming the people were. Nearly everyone we encountered during our stay was exceptionally nice, extremely friendly and beyond helpful. And, unlike service at other hotels at which I've stayed, the people were completely genuine! My wife and I felt completely at home to the point where we didn't want to leave...ever!!!
While everyone was great, there are a few people that truly stood out: Kumara, Budi, Susanto, the various Aguses and Pasek (the man that got us into the Gardenia early)! You were all amazing, and made our honeymoon such an incredible and unforgettable experience. Thank you so much!
A special mention to Kumara (who served us at Bonika most days) or Dr. Kumara, as I sometimes call him because he healed any and all ailments with various juices, who was absolutely incredible. It took Kumara one day to learn our preferences, and from that day forward, we were warmly greeted as Mr. Jason and Ms. Nicoll every morning; and presented with both our old favorites and some new ones Kumara eagerly introduced us to. Kumara is one of the most wonderful people I've ever met. Thanks for everything, Kumara!
If you're planning to travel to Bali, be sure to spend at least some time at the St. Regis. It's an incredible hotel staffed by even better people. My wife and I are already discussing a return trip!
See above review. Gardenia Villas are extremely private and get great sun. Pool Suites, while very...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 21, 2012
Dear JMW 1616,
Report response as inappropriate
Greetings from The St. Regis Bali Resort.
Thank you for taking the time to share your honeymoon experience with us on tripadvisor.com
What could be more exciting to hear that our guests' trip to Bali was an amazing one, afterall, It has always been the mission & core values of The St. Regis Bali Resort, to serve our guests at our best and exceed their expectations through bespoke service.
Guest satisfaction is our utmost priority and it is thanks to your positive feedback that we are able to maintain and further improve on our service standards.
Thank you for the compliment upon our service and product. Thank you also for the kind words and lavish praises bestowed upon our Team. I have shared your good feedback to our associates and we are enormously grateful.
Through the constructive feedback of this nature we are able to isolate the greater details in customer and guest satisfaction in order for us to
focus our attention on continuously determined to exceed guest expectations.
We would like to thank you for choosing The St. Regis Bali Resort and we look forward to welcoming you back to the warmth and indigenous hospitality of The St. Regis Bali Resort for another exceptional and indigenous experience.
With best regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.