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“Never again” 1 of 5 stars
Review of J Boutique Hotel

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J Boutique Hotel
3.0 of 5 Hotel   |   Jalan Kartika Plaza No. 20 | Bali, Kuta, Bali 80361, Indonesia   |  
Hotel amenities
Ranked #103 of 174 hotels in Kuta
Amsterdam, The Netherlands
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
“Never again”
1 of 5 stars Reviewed August 5, 2013

We ended up in this hotel after we found a good deal on booking.com, but decided to leave after one night. This place is just falling apart (as is Kuta itself), it has been refurbished with crappy materials and has a very cheap look. Our room was noisy, a small bed we hardly fit in with ants walking in it, furniture supposed to be funky but falling apart and a bathroom with a nasty smell and just not clean. Upon arrival we spent some time on the roof top pool terrace, cushions in the lounge chair had a layer of black fungus on them, and the hot tub contained a lot of sand, hair and black dirt. We hardly caught any sleep the night we stayed here and left first thing in the morning. Stay away from this hotel, all it's good for is a quick drink in the bar downstairs.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eko P, General Manager at J Boutique Hotel, responded to this review, August 22, 2013
Dear MarNL,

Thank you for submitted your feedback about our services. We're terribly sorry to hear your bad experience staying with us. We understood that we're far by perfect, but we are keen to lend our ears to listen to your feedback for your improvement.

We are using standard hotel bed 1.8 m x 2 m for our King Size Bed, so sorry if our bed doesn't suit your expectation. We have also note some points in regards to the smell in the bathroom and overall cleanliness. We will continuously seeking improvements to ensure our future guests will enjoy the stay after our improvement.

Once again thank you for staying with us, though only for one night. We certainly hope to still have the opportunity to welcome you back again.

Yours sincerely,

The Management
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244 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
Seattle, Washington
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 30, 2013

This was the first time for us at this hotel. It was nice, clean, and had a very good restaurant. They are very service oriented and went out of their way to serve and please us. For the price (less than $60 US), it was an incredible deal. We would certainly recommend it.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Eko P, General Manager at J Boutique Hotel, responded to this review, August 22, 2013
Dear Hunter C,

We read your comment with great smile over our face. The staffs here appreciate your feedback very much!...

Hope we have the opportunity to welcome you on the second stay in Kuta- Bali. Do advise us in advance should there's anything we may assist for your next visit.

Yours sincerely,

The Management
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Czech Republic
Top Contributor
53 reviews 53 reviews
53 hotel reviews
Reviews in 34 cities Reviews in 34 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed July 25, 2013

We stayed in J Boutique 4 nights after we came to Bali. Hotel is from the central Kuta about 20 minutes far by walk. To the airport it is only 5 minutes by taxi and you can arrange a taxi for 6 USD. I think it´s better to take hotel taxi from the airport, because taxi drivers at the airport are not really fair with the prices. Rooms are smaller, but OK, furniture is older, pool on the top is very nice with fine view to the airport, breakfast are good. We don´t have any problem during our stay, staff was nice. Hotel isn´t on our top, or some romantic, but for shorter stay it´s very good.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eko P, General Manager at J Boutique Hotel, responded to this review, August 22, 2013
Dear LeandKe,

Thank you for your feedback. We have shared your recent comment to our team in operations and they are happy to learn that you had a nice stay during your visit with us. Glad to learn that you enjoy the SKYPool over the roof top. This is one of our signature outlet where our guests may enjoying swimming with 180 degree view over the Kuta - Segara area.

We hope to have the opportunity to welcoming you back again.

Yours sincerely,

The Management
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Balikpapan
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 22, 2013

As the hotel is provide the pick up service from and to airport, this is a good choice to spend a night in Bali. Located in a busy area, and actually very close to the airport, but can take more than 30 mins depending on the traffic, this service is very helpfull. Its good to arrive in the airport and see someone is waiting there with our name on their hands. I stayed in their room in the lowest floor, dominant with white color and old school design but still nice.
There was saturday night and they always have life music in the beer garden, that was nice. It just u can hear the hustle bustle in the road and car park located behind ur wall and u can see them directly from ur wide is not so nice.

Room Tip: dont choose the room in the lowest floor although its closer to the breakfast room.Hearing the horn...
See more room tips
  • Stayed December 2012, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra
Top Contributor
136 reviews 136 reviews
82 hotel reviews
Reviews in 80 cities Reviews in 80 cities
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed July 18, 2013

I'm not a fan of Kuta but this hotel is convenient and comfortable for those having to over night here. It is not the flash resort places nearby but good for a stop-over. Close to airport - as little as 5 min or 50min depending on traffic! Good rooms, good breakfast and friendly helpful staffairport

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eko P, General Manager at J Boutique Hotel, responded to this review, August 22, 2013
Dear Tav_mind,

Thank you for your recent transit visit in our hotel. Indeed our location is very close to Denpasar International Airport as well as only 500 meters to Segara Beach right behind our hotel. We're glad to know that you were happy with our services during your short visit with us.

We value your feedback and hope we have the opportunity to welcoming you back again.

Yours sincerely,

The Management
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Surfers Paradise, Queensland, Australia
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 17, 2013 via mobile

The rooms are so nice balconies would be nice of course not easy to change so you should let people bring their own snacks and drinks to the beautiful roof top deck and pool area! I hate it that you have to walk down that main strip and get harassed every time you go into town I know jot the hotels fault! The buffet breakfast is great really for the money a cool spot!!

  • Stayed July 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eko P, General Manager at J Boutique Hotel, responded to this review, August 22, 2013
Dear Jess S,

Many thanks to have chosen our hotel as your place to stay during your recent Bali Holiday. We're glad to know that you were happy staying with us. Sorry for not being able to allow bringing food and drinks from outside into our pool area, as we provide services on that area including the bar as you know.

We are sorry to hear that you feel harassed on the street in Kuta. This is rarely happened, they are indeed plenty massage sales and retail sellers try to offer you their services and products, but they will not try to make any harassment. We hope the incident will not dieter you to not to come back again to Bali. The Island itself has so many spots to experience not only in Kuta itself.

Once again, thank you for sharing your feedback and we certainly look forward to welcoming you again.

Yours sincerely,

The Management
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Markham, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 16, 2013

Very good service. Pleasant staff. The interior decoration could be upgraded, all black, white and grey colours so the rooms are dark except the ones facing the road side. When we asked to be changed to a room that is more spacious and brighter we got one the the third floor facing the road side. They could add more lighting to the washroom. Breakfast includes western as well as traditional dishes, rice porridge, noodles, fried rice, sauteed vegetables, eggs, bacon, sausages etc. Location is great, nice pool at the roof top.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eko P, General Manager at J Boutique Hotel, responded to this review, August 21, 2013
Dear Sithamparapillai,

Thank you for your review on our hotel during your last visit in July. We have noted some of few improvements your have suggested. At the current moment we have schedule to led lamp switch through out the entire public area places, next will move the schedule of lighting improvement in the room.

We're glad to hear that your overall stay with us was pleasent and we certainly look forward to welcoming you back again.

Yours sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about J Boutique Hotel

Address: Jalan Kartika Plaza No. 20 | Bali, Kuta, Bali 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 On the Beach Hotel in Kuta
#49 Spa Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:3 star — J Boutique Hotel 3*
Official Description (provided by the hotel):
J Boutique Hotel is a chic, retro minimalist lifestyle designed hotel in Kuta. The Hotel consist 88 designed trendy slumbers dedicated to simply accommodate leisure and business travelers to experience Kuta, Bali. The hotel offers spa & massage treatment on site, outdoor SKYpool, Pool Bar and Jacuzzi. The hotel facilitated with complete range of Food & Beverage outlet such; J Cuvee Wine Shop & Lounge Bar, all day dining The Bellagio Restaurant, and also Live Music performance on Beer Garden & The Upper Lounge. The hotel also serves 24 hour in room service. Every guests may enjoy Free Wifi in all guests rooms and hotel areas. ... more   less 
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Also Known As:
J Boutique Hotel Bali/Kuta

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