We stayed for our one night transit for our flight. So we need a hotel near the airport. This is our first stay here. We usually were staying in other hotel for our flight transit. Since we want to try new ambiance, we decided to try Aston Inn. And this is completely BIG MISTAKE!

We booked the business room because we want to have a really good rest for the next morning flight. When we arrived at the airport no body pick us up as per their promise in the confirmation email. When we called the hotel they said there was no booking per our name and claiming we’re the other Aston chain guest not Aston Inn Tuban and order us to take taxi instead to come to Aston Inn and prove our booking.

The terrible service just continued when we arrived at the hotel. I asked someone at the check in post to help us moved out our stuff from taxi. And the staff at the check in post said that we do not provide this kind of service! NICE! Fortunately one of their security, quite old guy, help my wife to moved out our stuff from taxi without being asked. He’s a nice guy really. Notice that my wife also looked after our 1.5 yo toddler while doing that.

The check in also took 45 minutes. When we’re quite exhausted, especially my 1.5 yo toddler. The staff did not offer my wife and my toddler to seat or rest at lobby. At that time the lobby is very windy (yes the lobby is open air). They still blame me and didn’t trust me because we’re not registered in their system and blame me and my booking agency. Which is WRONG, because I booked directly through their official website not by any travel agencies. And when I showed them the confirmation booking from their own official email (info@astoninntuban.com), they started to make funny dumb face.

Then after really pissed off at the check in process. They guided us to our business room. It was spacious room. Very big indeed. We feel a bit better at that time. BUT, then the problem continued. The bed, was not clean! YES! The brown stain is all over the pillows. Also the bed sheet was crumpled. It was clearly someone just check out from the room and the room service hasn’t change the bed and pillow sheet. OMG! DISGUSTING! And we felt more terrible when we found that the floor in our couch area was full of DUST. And our room has door connected to other room and we can hear loud and clearly the guest conversation next door. Business room, really?

The the staff from the check in post rang us asked me to forward the confirmation email to her manager, I assumed (dm@astoninntuban.com). Instead of asking how but our room and make sure we’re okay, she asked to send that email yes it was about 10 pm. Also when we ordered dine in our room this staff still keen to ask us to send the confirmation email. I’m quite sure she was being asked by her manager. So I really don’t know what kind of manager they hired for this hotel. Instead of make sure the guest have a good rest. She/he asked his staff to rang the guest at night just to make sure she/he got the email. Such a TERRIBLE management!

And they let people to smoking everywhere! Smokers feel free to stay in this hotel!

ENOUGH is ENOUGH! This hotel is completely ruining my image on Aston. Even I know it is only Aston Inn. But still it is TERRIBLE!

My husband and I stayed here and loved it. The food was great, the service wonderful and the bed huge! Highly recommend it. The massage was heaven!
When we had a mix up with payment refund the management did all they could to rectify the situation.

Nice to stay……



We first stayed at the Aston Tuban, before we always stayed at Ramada Bintang since 2008 (Jl..Kartika Plaza) and have continued to visit up to 4 times in one year. We recently stayed at the Aston Tuban with our 2 children from the ages of 6 to 12 (Jovan and Devin). It was a first time for our children and they loved it.

When we stayed at the first day, our youngest son heard the sound of lizard (tokek)…he was scared with it…eventually I asked him to called Mitha and told about it…
With feel shy, he told to Mitha.

For attention, hopefully in the future when we stay at Aston, there is nothing the sound of lizard anymore….

Hmmmm Aston Tuban nice place to stay, clean rooms, great pool, staff excellent
( Mita ). Housekeeping was fast, breakfast buffet was good and the hotel was clean.
Finally had a great holiday…….!


Regards
Veronica DR

We needed a hotel near the airport with a free shuttle bus and debated between this one and the similarly priced Harris Tuban. We loved Harris hospitality and their breakfasts so Tuban didn't match in these categories. But we loved the decor of the rooms, the bathrooms were nicer.

Dinner at the Hula Cafe was amazing and so cheap too! We had the steak rendang, steak sandwich and oxtail soup, all delicious. Unfortunately, breakfast was very mediocre with dried up noodles and fish.

We booked two standard rooms for a really low rate but got upgraded to a pool access deluxe room which we loved. Next time, we won't take the chance and will pay for a deluxe. We could go directly from our veranda to the pool, swim-up bar and restaurant. We kept our valuables in the safe and left the pool door unlocked. It's a small hotel so it was visible from the pool and the restaurant at all times. A bonus for us was that they had a ping pong table which we didn't know about.

The spa was very cheap. There wasn't anything wrong exactly but the treatment was mediocre compared to the other ones I had in Bali. We didn't have time to go anywhere so I can't comment on the free local shuttle bus but I think that's a great service.

Though our stay was less than 24 hours, we had a great time and we would definitely use this as our airport hotel. If the breakfast could be improved, the hotel would be perfect.