Stayed here for 9 nights. At first was very disapointed as room was old and dingy and not all that clean. Room I booked was for a renovated room.Staff were very accomodating and showed us to another room which was worse. Eventually settled on a room. Overnight the air conditioner broke down and next day it was unable to be fixed.
Despite my constant request to speak to manager we were told "is no manager".
Staff eventually showed us a renovated room and what a surprise it was very nice.
So again we moved and very happy with this room. The sheets and towels required attention as although clean they did not look it. We visit Bali often and the water can not be blamed for this. Not sure what the problem was.
Breakfast is something we look forward to when travelling but unfortunately this hotel mainly caters to asian style breakfast. The sachets of butter were also not placed in ice so toast was out as well. It was rancid.
Did speak to the restaurant manager and he ensured for the remainder of our stay that it was iced and was so helpful. They offered us cheese slices and bacon each morning which was lovely. ( Even though we didn't always want it). Can't speak highly enough of the restaurant manager. He tried really hard as did all the lovely restaurant staff.
Reception staff were mostly good but the one or two who only wanted to help when someone in charge was around did make it a bit difficult at times. The stand out was one of the security guards, nothing was too much trouble and he went out of his way to be helpful.
We eventually got to speak with the director/manager who explained about the renovations and various things that had gone wrong and was most apologetic.
The pool bar was non existent and not many people used the pool. Although small it was nice.
We did notice that things around the hotel were changing for the better as the manager was there each day and it did make a difference. Hotel is in a great location 5 min walk from the main shopping mall and water bom and restaurants everywhere.. Easy to get around on foot, bike or car.
I had decided I wasn't going to stay here again but after chatting with manager I can't wait to go back and see all the changes as I do believe it will be sensational.
Was going to use the massage centre but the tax surcharge hidden on a sign by overgrown garden put me off.

Just had 13 nights staying at the Melasti....yes undergoing renovations, but disregard that, soon to be completed.....the staff went out of their way to make my stay relaxing and pleasurable....The massage centre WOW... Beny, Ibel, Gita and Suri, plus all the other staff very professional in the work and attitude. From morning breakfast to the evening dinner a smile greeted you everytime. I have no hesitation in recommended this Hotel

We stayed here for seven nights and there were 9 of us and we loved it, service was amazing and the spa excellent, location was great , they have restaurants every where and markets around the corner and a mall also. They even had a little convenience store at entrance of property to get drinks and toiletries . And across the rad and down the ally a laundry service that was wonderful she even did a big bag of laundry the day we left so we had no washing to do. The staff were so helpful and rooms serviced to perfection every day, just loves it, we got room service at all hours and it was always good. Wonderful for a family as everything you need is a stones throw away even waterbom park is less than 5 min walk. Loved it

i stayed one night - extremely disappointed particularly given the price - the room (supposedly superior) was dark, dingy, old, had to ask for towells, old tv, air condtioning really struggled to cool down. although a great location extremely over rated. not sure why they do not open the entrance to the beach, a long way to walk to the beach, when from my balcony you could access in a couple of minutes. will definately never stay here again or recommend.