Stayed here for 9 nights. At first was very disapointed as room was old and dingy and not all that clean. Room I booked was for a renovated room.Staff were very accomodating and showed us to another room which was worse. Eventually settled on a room. Overnight the air conditioner broke down and next day it was unable to be fixed.
Despite my constant request to speak to manager we were told "is no manager".
Staff eventually showed us a renovated room and what a surprise it was very nice.
So again we moved and very happy with this room. The sheets and towels required attention as although clean they did not look it. We visit Bali often and the water can not be blamed for this. Not sure what the problem was.
Breakfast is something we look forward to when travelling but unfortunately this hotel mainly caters to asian style breakfast. The sachets of butter were also not placed in ice so toast was out as well. It was rancid.
Did speak to the restaurant manager and he ensured for the remainder of our stay that it was iced and was so helpful. They offered us cheese slices and bacon each morning which was lovely. ( Even though we didn't always want it). Can't speak highly enough of the restaurant manager. He tried really hard as did all the lovely restaurant staff.
Reception staff were mostly good but the one or two who only wanted to help when someone in charge was around did make it a bit difficult at times. The stand out was one of the security guards, nothing was too much trouble and he went out of his way to be helpful.
We eventually got to speak with the director/manager who explained about the renovations and various things that had gone wrong and was most apologetic.
The pool bar was non existent and not many people used the pool. Although small it was nice.
We did notice that things around the hotel were changing for the better as the manager was there each day and it did make a difference. Hotel is in a great location 5 min walk from the main shopping mall and water bom and restaurants everywhere.. Easy to get around on foot, bike or car.
I had decided I wasn't going to stay here again but after chatting with manager I can't wait to go back and see all the changes as I do believe it will be sensational.
Was going to use the massage centre but the tax surcharge hidden on a sign by overgrown garden put me off.
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- Also Known As:
- Melasti Beach Bungalows And Spa
- Melasti Beach Bungalows Hotel Kuta
- Melasti Beach Hotel
- Melasti Beach Bungalows & Spa Bali/Kuta