Firstly it's about location, location, location. Not too far from the airport and within walking distance to Kuta Beach, I must say I really like this hotel.
My arrival and subsequent first check-in didn't get off to a good start, I must admit.
From the moment I arrived, the hotel is keen to give its best in terms of service, as my baggage was quickly taken care of and check-in procedures were quickly completed.
They gave me a "pool" view which was a bit of a joke at first, for I saw the edge of the pool and I don't know how that can be a pool view. Then the room was filthy, with footprints all over the place and murky everything else.
I had a rest, and before I left the hotel to Kuta beach, I had a word with front desk about the view and the horrible room.
Without missing a beat, the hotel offered to change my room to one with a proper pool view. They also sent housekeeping to clean up that room and now, everything is satisfactory.
Lastly, as I had wasted enough time in the first room, I asked for a reasonable late check-out and it was granted.
To be honest I don't like the decor because it is mediocre, but can I fault such a hotel that is so keen to serve?
Well done Park Regis. I will definitely be back.
And I can see how you've moved up so quickly through the ratings to number 18. Well done again.