We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Location, Great Price.” 4 of 5 stars
Review of The Kuta Beach Heritage Hotel, Bali - Managed by Accor

Save Saved
You added The Kuta Beach Heritage Hotel, Bali - Managed by Accor to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
The Kuta Beach Heritage Hotel, Bali - Managed by Accor
5.0 of 5 Hotel   |   Jl. Pantai Kuta, Br. Pande Mas Kuta | Br Pande Mas, Kuta, Bali 80361, Indonesia (Formerly Kuta Beach Heritage Hotel)   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #13 of 174 hotels in Kuta
Write a Review

272 people have reviewed this hotel

Traveler rating
    107
    116
    35
    13
    1
See reviews for
58
108
17
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Frankfurt
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 12, 2013

Stay started rather unpleasant as instead of a Superior Room, I was assigned a Standard Room with an inward facing windows. With inward I mean a view of the interior of the hotel, which was not so pleasant to look at.
After complaining they offered me the Superior room with a balcony for a small upgrade fee, which I felt it shouldn't have happened but I just wanted to move forward.
The Superior Room was excellent. In a light maritime style but very modern and clean, with a nice vanity/bathroom area, separated by a light curtain. Balcony had a table and two chairs.
The infinity pool on the top floor is very nice but the whole area is in a bed condition. The sun beds are stained and the deck is pretty dirty.

Room Tip: Go for the superior Room, do NOT get the Standard room if you like views.
See more room tips
  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTKBH-Bali, General Manager at The Kuta Beach Heritage Hotel, Bali - Managed by Accor, responded to this review, November 13, 2013
Dear Rade M,

Thank you for your comments of your recent stay in the hotel.

Actually we are currently providing an internal atrium view for those rooms, so when completed will have a more memorable appeal.

Our roof top overlooking Kuta beach is very popular with our guests, so I am glad you also enjoyed the experience.

The sun bed covers are laundered regularly and the pool decking washed daily as some of the white marks are from the umbrella bases when guests move them.

I hope to see you back again in the near future.

Kind regards,
Robert Atlee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exmouth, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 9, 2013

What a great view of the beach from the hotels stunning pool and the room were fabulous in design. Staff are friendly and we were offered welcome drinks on arrival. The pool area has to be my favourite spot in kuta.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTKBH-Bali, General Manager at The Kuta Beach Heritage Hotel, Bali - Managed by Accor, responded to this review, November 13, 2013
Dear Jopayne78,

It’s always a pleasure to receive a positive comment from our guests.

We are glad to know that you enjoyed the hotel facilities and the service from the staff.

Thank you for taking the time to write a review, hopefully we will see you again in the future.

Kind regards,
Robert Atlee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 3, 2013

Just across of Kuta Beach, 5 minutes walking to new beach walk mall, and close to many-many restaurants. The room is clean, nice and relaxed after a long day travelling. The staffs are so helpful, when you are waiting for check-in you can enjoy the welcome drink and cold towel, and after processing finished, the staff will come to your table to give form to sign and room key. Just take it and let the staff escort you to your room and explain your facility briefly. Will stay in this hotel when next months visit Bali again

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTKBH-Bali, General Manager at The Kuta Beach Heritage Hotel, Bali - Managed by Accor, responded to this review, November 5, 2013
Dear Pulu,

Thank you for taking the time to inform us of your pleasant stay in the hotel.

We pass all comments to our team members so they are aware of the guests impression of the hotel, as it assists them in carrying out their duties more effectively.

Thank you again and we look forward to seeing you on your next visit to Bali.

Kind Regards,

Robert Atlee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
4 of 5 stars Reviewed October 31, 2013

Stayed at the Kuta Beach Heritage for 5 nights, and we thoroughly enjoyed it.
Rooms are very spacious and the decor is funky & modern and best of all they are new! Rooftop pool has perfect view of the beach with plenty of outdoor lounges to relax on.
There is some room for improvement with regards to the service at breakfast as they were a little slow and may struggle if fully booked. Otherwise the service overall was very good and the staff were friendly and helpful. They were also conducting some maintenance which was a little noisy, plus could hear the elevator during the night. Our window overlooked the centre of the hotel, so would recommend getting a room that has an outdoor view.

Overall we had a great experience at this hotel. It was refreshing to stay at a hotel in Kuta that has new and modern furnishings. Would definitely stay here again.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTKBH-Bali, General Manager at The Kuta Beach Heritage Hotel, Bali - Managed by Accor, responded to this review, November 5, 2013
Dear Katie J,

We are glad to hear that you had enjoyable stay in the hotel.

The breakfast service comment is appreciated and very important to ensure adequate rostering of staff.

Thank you for your comments and we hope to see you again in the future.

Kind Regards,

Robert Atlee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Waikato, New Zealand
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 29, 2013

Had an amazing stay at the Kuta Beach Heritage Hotel. The service of the staff there was incredible, everyone happy to go out of their way to make sure you're happy, they even provided my partner with extra water for the room when I was ill and each morning after! The view from the pool on the fourth floor was amazing, we ended up spending a large amount of time here sipping cocktails while we escaped the day's heat and were pleasantly suprised to find they didn't leave as large a dent in our hotel bill as expected! The only improvement I could see was that during our stay our particular room seemed to have a sort of 'mildewy' smell that wasn't present when we went to view our friends' room, but all up would definitely recommend.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTKBH-Bali, General Manager at The Kuta Beach Heritage Hotel, Bali - Managed by Accor, responded to this review, October 31, 2013
Dear Jesse W,

Thank you for your comment of your recent stay at our hotel.

We sorry to hear that you were not feeling well, and we hope that you are better now!

Because of the carpets they tend to sometimes attract some humidity, but generally the air conditioning prevents any odour.

Once again, thank you for taking the time to let us know of your experience.

Kind regards,
Robert Atlee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Kuta Beach Heritage Hotel, Bali - Managed by Accor? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Kuta Beach Heritage Hotel, Bali - Managed by Accor

Address: Jl. Pantai Kuta, Br. Pande Mas Kuta | Br Pande Mas, Kuta, Bali 80361, Indonesia (Formerly Kuta Beach Heritage Hotel)
Phone Number:
Location: Indonesia > Bali > Kuta
Amenities:
Business Center with Internet Access
Hotel Style:
#7 Luxury Hotel in Kuta
#11 Romantic Hotel in Kuta
#14 Family Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Kuta Beach Heritage Hotel, Bali - Managed by Accor 5*
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Expedia, Travelocity, ACCOR, Tingo, Hotels.com, BookingOdigeoWL and Venere so you can book your The Kuta Beach Heritage Hotel, Bali - Managed by Accor reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Kuta Beach Heritage Hotel, Bali - Managed By Accor

Owners: What's your side of the story?

If you own or manage The Kuta Beach Heritage Hotel, Bali - Managed by Accor, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.