Pleasant 7 night stay. Excellent customer service. Housekeeping service is prompt and attentive. Reception staff are all warm and friendly. Hotel drivers are always on time and reliable. Security guards at the front gate are friendly and always willing to help.
Hotel room while there is no view to speak of, is modern and comfortable. Extensive list of international TV channels.
The Oak restaurant does beautiful dinner; breakfast menu while is not bad, i consider it overpriced.
On the down side the hotel's location is not the best, somewhat far from everything. The only store nearly is Carrefour (10 mins walk) but because of the short distance many taxi drivers refuse to take you on board, I had to walk back to the hotel in midday sun carrying 5 big bags of shopping.
The cleanliness of the room is of a high standard but there is room for improvement. For example the back of the bathroom door is visibly dirty.
The hotel staff are all friendly and willing to help, however may improve further with more training in English.
To conclude, very good value for money, friendly and helpful staff, comfortable room.
- Official Description (provided by the hotel):
- Swiss-Belhotel Rainforest - Kuta is a 4-star international hotel that provides a high quality standard of services and facilities. The hotel is ideally located in the central business and Bali Tourism district of Kuta, only 10 km from Ngurah Rai International Airport. Swiss-Belhotel Rainforest - Kuta is also near to famous Kuta beach with its entertainment and leisure activities, many restaurants, ... more less
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- Also Known As:
- Swiss-Belhotel Rainforest Bali/Kuta