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“Decent transit stay” 4 of 5 stars
Review of Solaris Hotel Kuta

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Solaris Hotel Kuta
3.5 of 5 Hotel   |   Jalan Jenggala (ex. Wana Segara) | Kuta, Kuta, Bali 80361, Indonesia   |  
Hotel amenities
Ranked #51 of 181 Hotels in Kuta
Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Decent transit stay”
4 of 5 stars Reviewed December 21, 2013

I intended it as only an overnight stay before heading to Lovina beach , as we will land Denpasar airport at 8:15pm only, and we plan to make the trip from the south to the northern beach Lovina. It was a pretty decent 3-star hotel, small and comfy for 50 bucks a night. Need to improve cleanliness as I found water in the bathroom when I first stepped in.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricky Z, General Manager at Solaris Hotel Kuta, responded to this review, December 23, 2013
Dear SpeakingPig,

Warm greeting from Solaris Hotel Kuta-Bali.

We would like to thank you for taking your time in sharing your experience during your stay at our hotel. We are happy to read that you had a comfortable stay even it is only a short one.

Your constructive feedback regarding the cleanliness has come to our attention and has passed to the team so we shall improve the room convenience to the highest quality.

Once again, thank you for your stay and we are hoping to welcome you back at a near future.

Solarisly yours,

Ricky Zulfandi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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121 reviews from our community

Traveler rating
    36
    53
    23
    7
    2
See reviews for
25
38
13
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
St. Petersburg, Russia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 14, 2013

There is everything you need in a decent and well-managed hotel. Good facilities, comfy rooms, nice breakfast, friendly staff, free shuttle bus to/from airport. Lots of places to eat around, a newly opened shopping mall just around the corner.
A little bit noisy, if you have a street view. Otherwise it's totally fine. Good value for money.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricky Z, General Manager at Solaris Hotel Kuta, responded to this review, December 16, 2013
Dear VictoriaSPb2013,

Warm greetings from Solaris Hotel Kuta-Bali.

It is very happy for us to hear our beloved guest's satisfaction during the stay. We truly appreciate your sharing to other fellow TripAdvisor readers.

Certainly, I will pass your positive review to our team which will trigger them to serve all guests better and better.

Your future arrival in Bali is truly awaited and we look forward to welcome you back at Solaris Hotel Kuta-Bali. Thank you.

Solarisly yours,

Ricky Zulfandi
General Manager
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Melbourne, Australia
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 10, 2013

We stayed in this hotel few days ago and I must say the service was excellent and I was so surprised because the rates were very cheap. will definitely go back. I find the service here was better than some five star hotels I have been in Bali. Very happy

Room Tip: For a budget Hotel rooms are very good
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricky Z, General Manager at Solaris Hotel Kuta, responded to this review, December 12, 2013
Dear Mark J.,

Warm greeting from Solaris Hotel Kuta-Bali.

We are pleased to hear your satisfaction during your stay and thank you for sharing the experience with us and the readers.

It is our happiness to be able to serve you and all guest beyond your expectation.

We really hope to see you soon on your next visit to tested our new menu of 2014.

Solarisly yours,

Ricky Zulfandi
General Manager
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Bekasi, Indonesia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 9, 2013

nice hotel , close to the airport n available transport form airport to hotel n hotel to airport, welcome drink :)
clean room, good room , the internet was fast
food taste good for adult, for child need more menu please
parking hotel limited, difficult to park here

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricky Z, General Manager at Solaris Hotel Kuta, responded to this review, December 10, 2013
Dear Siska L,

Thank you for choosing Solaris Hotel Kuta-Bali during your stay in Bali and spend your time to share your experience through TripAdvisor.

We have noted your satisfaction when it comes to our food and beverages product, services for airport transfer, internet facilities and convenience in room. Your positive comments will be passed on to the team.

It also has become our attention to have selections of kids menu and to prepare the valet service in order to assist our guest in parking their car.

We look forward to welcoming you back, especially to try our new restaurant menu of 2014. Thank you.

Best regards,

Ricky Zulfandi
General Manager
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adelaide
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 7, 2013

Stated at solaris hotel from september15th 2013 until october 7th 2013 lovely hotel great resturant, buffet breakfast great great value for money, rooms are clean and nice very fast room service lovely friendly staff be there zgain twice next year had a great time there

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricky Z, General Manager at Solaris Hotel Kuta, responded to this review, December 9, 2013
Dear Muscles1959,

Thank you for always choosing Solaris Hotel Kuta-Bali and taking the time to share your experience with TripAdvisor readers.

We are glad to read that you had a good time with us and enjoyed the serenity that our hotel brings.

Thank you for your kind comments about our associates, we will share those with them.

We look forward to welcoming you again next time with our new room service menu to be tested.

Very best regards,

Ricky Zulfandi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 1, 2013

We had to move out after the 2nd night of our stay in Bali due to the lack of assurance for our safety. That was the prime reason for my low rating. I was travelling with 2 other females and we shared a room. On the first night and and early next morning there were 3 incidents of someone breaking into our room. Our door was doublelocked and deadbolted. Thankfully, the privacy latch was the only defense that prevented the intruder into our room.
We reported to the front desk but the lack of urgency is disturbing. The first response was that he would report to his manager when he show up for work later that morning. The second time we reported the incident they offered to change our room to a diffferent wing of the hotel. However after the room change on the 2nd night, again we had people banging on our door and trying to unlock our door. One of these people claimed they were hotel staff and asked for our passport.
This was truly a terrifying experience.
The next day after lodging the 3rd complaint the hotel supervisor (not the manager) interviewed us about what happened. Told us with a straight face they will investigate the events and their process. Thier lack of appropriate response to our safety and security concerns totally baffles me.
Their hotel totally lacks customer service in other areas as well. The morning buffet was constantly running out of food and waiting for food refills took more than 30mins. There were no in room wifi service although advertised on the hotel website and confirmed on our reservation. They left us stranded at the airport on arrival even though they were confirmed to pick us with their shuttle. No one answered the phones when we called to the hotel so we had to find a cab ourselves.

Also we booked a non smoking room but turned out the adjacent rooms were smoking like chimneys and we inhale second hand smoke.The front desk told me that they cannot do anything.

BALI is a lovely place but it would have been more relaxing and enjoyable if our stay was not marred by these horrible events and services.

  • Stayed November 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricky Z, General Manager at Solaris Hotel Kuta, responded to this review, December 9, 2013
Dear CT346,

Warm greetings from Solaris Hotel Kuta-Bali.

We are deeply apologize for the inconvenience that you have experienced during the stay.

After reviewing the camera recording on the first night of the event, we have found that there were guest next to your room who was miss the room number and try to open your room door. We have take immediate action in contacting the guest and informed him that his action have troubled other guest convenience.

On the second night event, we have found that one of our security try to ask your passport. We have strongly informed to all staff that it was very unacceptable to asked for guest’s passport while they are already in the room and for your information, the security person were penalized.

We do realized that in other area there are some weakness that we have, even though we are trying our best to improve our services day by day. Once again, we are deeply apologize for the inconvenience and please allow us to improve all aspects of our services and facilities, so that in your next visit, you will experience a completely different situation that we hope to be the best holiday for you. Thank you.

Best regards,

Ricky Zulfandi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellbrook, OH
Top Contributor
127 reviews 127 reviews
38 hotel reviews
Reviews in 60 cities Reviews in 60 cities
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed November 17, 2013

I booked this hotel on Agoda because it was the best price closest to the airport that I tought would meet my needs. I couldn't have been more pleased. The hotel staff greeted you with warmth and a nice smile and a welcome drink. My room was very comfy and clean and the internet was fast and easy to connect. I stayed here twice during my 6 weeks in Indonesia when I was transiting through the airport and needed to overnight. Both times I was happy to be there and got to enjoy the pool but it was a little cool for my liking. In the morning they prepared a breakfast box for me because I left before breakfast. I did have one breakfast buffect which is included in the room price (about 35 USD from Agoda) and there was a nice assortment of hot and cold food from which to choose. I did end up paying for transport because I was coming and going during late/early hours that cost extra for the shuttle I was told.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricky Z, General Manager at Solaris Hotel Kuta, responded to this review, November 24, 2013
Dear LindaA99,

Warm greetings from Solaris Hotel Kuta-Bali.

Thank you for choosing our hotel and sharing your positive experience with TripAdvisor readers.

We are very happy to read that you enjoyed your stay, the staff hospitality and last but not least the buffet breakfast selection.

We also aware regarding your comment on the airport transportation. Here, I kindly inform you that starting this month, airport shuttle has been our complimentary service to all guests who booked and stay at our hotel.

Once again thank you for the sharing and we look forward to welcoming you again soon.

Very best regards,

Ricky Zulfandi, Mr.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Solaris Hotel Kuta

Address: Jalan Jenggala (ex. Wana Segara) | Kuta, Kuta, Bali 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #51 of 181 Hotels in Kuta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Solaris Hotel Kuta 3.5*
Number of rooms: 88
Official Description (provided by the hotel):
Solaris Hotel is a perfect blend between the hospitality of our professional service and modern hotel. ... more   less 
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Also Known As:
Solaris Hotel Kuta Bali

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