Just the fact that they charge 25,000 INDR (more than $3US) for a can of Coke is an indication of management's contempt for the hotel's guests. Not even at the St. Regis in Nusa Dua, one of Bali's most exclusive and expensive resorts, do they charge that much. To put it into perspective, this is more than the price of many full meals in the same town. And they actually laugh when they tell you how much it is.
We originally requested a booking of three rooms for six nights, planning to make this our base for day trips to other parts of Bali. Upon check-in my daughter and I paid for one night for our rooms (109, 110), but, unfortunately, our travelling companion paid for two nights. Prices are quoted in US$ and the exchange rate given to our friend was extortionate.
First of many problems arose immediately, as the sliding-glass entry door of room (105) was nearly impossible to open and close. The lock was damaged and we had to literally fight to get into the room. The door to room 109 was so heavy/difficult to move that I had to push hard with both hands to try to shift it. Why should we have to struggle and strain our muscles to get into and out of a hotel room? It was absolutely ridiculous! We actually had to go back to reception and request that they do something about the doors, and we weren't even yet in the rooms!
The next day the runners on my sticking door were oiled, but the door was still difficult to move. When returning to the room I had to put down anything I was carrying in order to dedicate all my strength to pushing/pulling the door open and then closed again once inside.
Upon examination, it was obvious that the lock on 105 had, at some time in the past, been either broken into or damaged in some other way. Pointing this out to staff and requesting that it be repaired met with blank stares. We could never discern whether or not staff understood what we were saying as there was so little appropriate response. Coming to the room again and again and struggling to open the fatally damaged lock is not a solution. Whether staff fights with the lock or the guest does, the flaw remains. Just fix the damn lock! Upon returning to the room after dinner, there was such a struggle to get into the room that the key broke in the lock! So while I stayed in the insecure, unlockable room, my friend went to reception to report the problem. After some period of time they replaced the lock in the door, when the real problem was the damaged lock section that the lock fits into when closed. After the replacement, the manager (or whoever he was) had to fuss and fiddle to get the lock to close, yet again.
This was around 8pm when we had been planning to go out to dinner, but between my protecting the room while my friend went to get help from the office, waiting for the so-called fix (which was no fix at all), STILL struggling with the lock, the evening passed by and we were unable to go out.
After this first disastrous night spent dealing with broken locks/dysfunctioning doors, we knew our stay would be as brief as possible. So we informed reception that we would all check out after our second night. This meant packing (again) and finding another hotel, which can be time consuming. But the solution was simple: return to Mamo Hotel in Uluwatu where we'd spent the two previous nights and where we should have just stayed.
Other problems at Seminyak Suites:
Pillows are old and mildew/sweat stained
Toilet in 109 did not flush
What good is bottled water supplied with lift-off caps if no bottle opener is provided?
Stagnant, untended pools of water outside suites are breeding grounds for mosquitoes but no mosquito nets are supplied in rooms.
Rooms were possibly nice at one time but very much in need of TLC/overhaul now
Settees and cushions so dirty/worn we did not want to touch them
Property very poorly lit at night so pool unusable, plus varying levels of walkways (small steps here and there) unseeable in the dark caused slips and foot injury
Trying to find something good to say...
Restaurant cook actually makes hand-cut fresh fries. Very good, even though over-priced at 30,000INDR.
Old wooden floors in rooms were nice.
However, to add serious insult to egregious injury, during breakfast at the outdoor cafe on our last day there, we noticed what appeared to be smoke billowing across the property toward the rooms. "Oh, that's nothing," said the kitchen employee, "it's just bug spray." Suddenly we realised we were being bombarded with pesticide! Here we sat with an 18-month-old baby in a fog of poison, being told it was nothing to worry about! My daughter jumped up and rushed the baby in the opposite direction toward the front of the hotel. Everyone else (including other guests) quickly covered their faces with sarongs or whatever they had handy and removed themselves from the scene.
Apparently this happens twice a month with no warning to guests that they are about to be bombed with hazardous chemicals! The mind boggles. And the staff have obviously been brainwashed into thinking there is no harm in this, as they stood by as we abandoned our now impossible to eat breakfasts. What this is doing to their lungs and overall health on a bimonthly basis doesn't bear thinking. Of course the hotel will say "it's beyond our control, it was off the property", but they could, if they gave any kind of a damn about their guests, keep a record of when this would occur and provide a warning. Guests could then decide for themselves if they wished to eat breakfast in a poisonous haze.
We couldn't get out of there fast enough. Luckily we had requested that a friend pick us up and return us to a civilized hotel where we felt welcome and cared for. Of course before we could be on our way, we had to deal with check out and discussion with staff. Due to the problems, especially with the never-ending hassle of the broken lock on 105, we thought a refund of one night’s accommodation was due us for that room. Of course, all of the male staff who had been so prevalent during our time there had disappeared, leaving one young woman at reception. She got the "reservations manager" on the phone to speak with us, and he, who had opened the door himself on more than one occasion and replaced the lock, insisted that the lock was now "fine". Instead of dealing with the refund request, he began to whine something about our not notifying them that we were leaving ahead of our booked time. It was obvious he was just trying to change the subject, as I had very clearly informed them we were leaving and the various reasons why.
Regardless of what staff have to say about all this, however they try to obfuscate, deny responsibility, place blame on us or otherwise avoid culpability, the fact remains that they couldn't care less about guest comfort, safety or quality of stay. We were informed by a staff member that the hotel is well aware of all the problems such as faulty doors and non-flushing toilets and that as of the end of April 2012, the hotel will close for a seven-month refurbishment. So, obviously, right now they are just trying to grab every American dollar they can and to hell with the guests and problems caused.
We stayed in four different hotels in two weeks in Bali and Seminyak Suites was by far the worst. As for being a "resort" as in the name, that is one sad, sorry joke. Don't make the mistake we did. Stay somewhere, anywhere else!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.