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“Fabulous sea views” 4 of 5 stars
Review of Sheraton Bali Kuta Resort

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Sheraton Bali Kuta Resort
4.5 of 5 Resort   |   Jalan Pantai Kuta, Kuta, Bali, Indonesia   |  
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Hotel website
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Hotel amenities
Special Price
30% off room rate
Ranked #11 of 174 hotels in Kuta
uk
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Fabulous sea views”
4 of 5 stars Reviewed November 11, 2013

Gorgeous rooms we had a front facing sea view (a lot are side views) and the view was fabulous. I loved this hotel especially the bar/lounge area which was on the second floor and open so fantastic views to sit and watch the sun go down and still getting the sea air. Wonderful friendly staff. Great pool and lovely comfy sunbeds. Breakfast area really nice with lots of choice. Fab restaurant a few minutes away 'vino rosso' gorgeous food. Would recommend.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, November 15, 2013
Dear sm4rtgirl,

Thank you for giving us the chance to showcase our resort to you.

We are thrilled that our team was able to deliver the Sheraton brand experience that you were expecting and your holiday with us has left you with good memories. Your comments will be shared with the team and this will definitely motivate them to keep up the good work.

Once again thank you for your inspiring words, look forward to reconnecting with you again.

Warmest regards,

Dario Orsini
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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378 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
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  • Danish first
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English first
Melbourne, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 9, 2013

This would have to be the best hotel that we have stayed in, in Bali. You could not find more friendly and beautiful happy staff, that go out of their way to ensure that your stay is unforgettable. Dario (General Manager) has to be commended for his sincere dedication to this hotel and his staff.We have travelled extensively around the globe and have to say that the service here is the best we have ever encounted on our travels. The shine spa here at the hotel is worth a visit. Very well priced with professional staff. The buffet breakfast would have to be one of or possibly the best that we have had. It even caters for small children, where they have their own mini tables and chairs set every morning and other meal times with mini sized foods. The location is great. you would not know that you are in the middle of Kuta, until you step outside. A big sincere Thankyou to Dario and his team.

Room Tip: Include the buffet breakfast in your stay. Try the shine spa.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, November 15, 2013
Dear luv2travel300463,

Thank you very much for taking the time to share your feedback

I am extremely glad to learn that we have been able to create a memorable new Kuta experience for your stay. I will let the team know that their passion created an amazing experience for you.
Exceeding guest’s expectations is our goal, and when kids have a good time, parents are happy too. That’s why we really want kids to enjoy our kiddy culinary journey here at Sheraton Kuta Bali Resort.

Again thank you for staying with us and we look forward to welcoming you back to the island of Gods.

Warmest Regards,

Dario Orsini
General Manager
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 8, 2013

My holyday was very wonderful at sheraton kuta ,the room 4057 it was the best room,the staff is all very nice ,the service is all out standing,i would like to thanks also to ms dewi .and also mr agus the person who incharge in my birthday&mr chef the one who cook for my birtday party,over all I would like to say very big thanks to all sheraton team,and strongly will recomand this hotel as the best hotel for the holyday beside kuta beach,thanks you very much guys and i hope to see you all again in my next trip to bali 'best regards for all',,,husein

Stayed November 2013, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, November 15, 2013
Dear Yan A,

Thank you for sharing your amazing birthday experience during your stay at Sheraton Bali Kuta Resort

I am truly happy to learn that you had an enjoyable stay with us! I will personally share your kind words with Dewi, Agus, Chef and the entire team. They will be happy to know that their hard work and efforts created a memorable experience for you.

Thank you once again and feel free to contact me directly if I can be of any assistance when planning your next trip to Bali.

Warmest regards,

Dario Orsini
General Manager
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Melbourne, Australia
1 review
5 of 5 stars Reviewed November 7, 2013 via mobile

Stayed at the Sheraton Kuta for 8 nights with my husband and two children aged 11 and 9. Found the hotel to be exceptionally clean, spacious and well priced. Staff were always on hand to help and check in was a breeze. We changed our money here daily and that to was seen to immediately. The pool is a great size, never did it feel crowded and we even enjoyed family games in there.
Location is fantastic, only a short walk to great shopping and eating.
As a family we have stayed at the Waldorf Astoria in NY, MGM, le lagoon, crown, and this hotel rates as high if not higher than those hotels.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, November 15, 2013
Dear Bicko25,

Wow, those are very kind words! Thank you for sharing your experience and we love to hear that you enjoyed your family holiday here at Sheraton Bali Kuta Resort.

Indeed, care to guest is one of our core values to create memorable experience.
Your feedback is shared with the team and it definitely motivates them to keep up the good work. They were very proud to hear how you rated the hotel. Creating memorable experiences, that’s what it is all about!

Once again thank you very much and we look forward to welcoming you back to our resort for your future family holidays.

Warmest Regards,

Dario Orsini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 3, 2013

We are still here now and enjoying our stay. Last night was the best night so far! Great DJ'S playing from 3:00pm to 10:00pm. It was open for everyone in Bali. The location at the pool was perfect and sound was top notch. The food is excellent day and night. Very competitive prices
to keep you from venturing elsewhere to dine. Simply the best location and hotel on the strip in Kuta. Very close to everything your heart could desire. The best place for a sunset and glass of wine or what ever your pleasure. The beach is directly across the street and what a perfect beach it is.Don't wait to long, come and enjoy a fantastic vacation spot. Even it takes 23 hours to get like it did for us. Enough said... now its back to the beach!!.

Room Tip: Ocean view for sure.... close to the pool.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, November 9, 2013
Dear Justinsane,

Thank you very much for taking the time to share your experience.

I am extremely glad to learn you had an enjoyable stay with us and that the new Kuta experience will be high on your travel list from now on!
Love to hear that you enjoyed our DJ performance at our new White Magic Sunsets…Sunday’s at Kuta will never be the same now!

Once again thank you for the inspiring words and look forward to connect with you again in the future.

Warmest regards,

Dario Orsini
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth Western Australia
Top Contributor
56 reviews 56 reviews
56 hotel reviews
Reviews in 27 cities Reviews in 27 cities
127 helpful votes 127 helpful votes
3 of 5 stars Reviewed November 3, 2013

Stayed just one night on my own, once of my pet hates when checkin in Bali is they drag it out for as long as they can, this place was no different. They try and get you to sit down and wait, but I enlisted on standing, as I didn't have all day. The checkin desks consist of 4 sit down desks, only two open at the time, however the stupid thing is they have lots of staff just standing around, shortly they could train up more staff to check people in, and they certainly should know that a guest travelling alone does not want to be hanging around at the lobby, they want an express checkin. Anyway the rooms are great, bed was lovely however not quite like the ones in the USA. The breakfast was fantastic, lots of choice and all food was of good quality. The disappointment this property is the small pool, the spa is too expensive and due to the 24/7 traffic jam outside the hotel you can never get a taxi anywhere. Checking out was also beyond a joke, only two staff checkin guests, but other staff around and siting on other desks who would not serve me, there was also no express checkout service, I ended u dumping my room key one a desk and left.

I will not stay here again, the Pullman down the road is better value for money and drinks, food, and spa are all reasonably priced, services is also more mature.

  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, November 9, 2013
Dear JamesVki,

I would like to apologize if despite being such a short break, we did not meet your expectation. Together with the team, we will take steps to improve these areas in particular where the human contact comes into place such as awareness and helpfulness.

On the flip side we are happy to hear that your room and culinary experience was an enjoyable one.

I truly hope we will be able to welcome you back and if you do, please drop me an email on Dario.orsini@sheraton.com and I will be more than happy to assist with the arrangements.

Warmest regards,

Dario Orsini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
27 reviews 27 reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 3, 2013

The Sheraton Bali is a new hotel well positioned in busy Kuta. The building is a little confusing with the front of the hotel located at the back. The building, furniture & Décor is what you would expect from the Sheraton Group. The room we had was sea view room, a delight to stay in.
The day spa is world class. The pool is a bit small for bali standards however real estate issue might have done that.
The staff are a true asset to the Bali Sheraton. Well done staff.....
I would love to see a up market signature restaurant on site..

Room Tip: Go for ocean view room
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, November 9, 2013
Dear Mark O,

Thank you for giving us the chance to showcase our resort to you.

I am truly happy to learn you had an enjoyable stay with us, loving as much as we do, our associate, products and services. Sharing your feedback with the Team, will definitely reinforce their confidence as the service they deliver enables our guests to have memorable experiences.

Thank you once again and we are looking forward to connecting you again in the near future.

Warmest regards,

Dario Orsini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Bali Kuta Resort

Address: Jalan Pantai Kuta, Kuta, Bali, Indonesia
Phone Number:
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Kuta
#2 Business Hotel in Kuta
#5 Romantic Hotel in Kuta
#5 On the Beach Hotel in Kuta
#6 Luxury Hotel in Kuta
#7 Spa Hotel in Kuta
#18 Family Hotel in Kuta
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Bali Kuta Resort 4.5*
Official Description (provided by the hotel):
Sheraton Bali Kuta Resort offers and exclusive and secluded retreat, amidst spacious open air terrace, outdoor pools and unrivalled view of the ocean. This luxury leisure Bali hotel will introduce 203 guestrooms and suites featuring a spacious private balcony of the ocean scenery, including a two-story Oceanic view Presidential Suite with contemporary approach of Balinese interior, as well as the latest in-room technology and Sheraton Sweet Sleeper Bed.Relax with our open-air rooftop pool, or dine in two of our signature restaurants – featuring Bene a light-hearted, upbeat and fun-filled modern Italian trattoria, as well as Feast an all-day market of cuisine with visual explosion, all made over open kitchens. ... more   less 
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Also Known As:
Sheraton Bali Kuta Resort

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