This hotel exceeds it's star rating in my opinion. Breakfast is excellent, with good choice, and the new egg station is great. Other meals are good, and the dining room is generally full in the evening. There are singers there most nights, but this finishes around 10pm. The staff cannot do enough for you, and all are helpful. The rooms are clean, and the sheets and towels are changed every day. You are also given pool towels, so you don't have to visit reception to get them. There is a flat screen TV on the wall with numerous channels, and the fridge is a good size, which is also empty, so you can put your own stuff in it. It is a close walk to waterbom, centro, and kuta square is a quick taxi ride. There is a small complex a hundred yards away where there is a good laundry, a massage area, and a bank, where we sometimes changed money. The hotel itself has great spa facilities - I am not a big spa-goer, but I enjoyed it. We always stay beside the pool, though we don't like a lot of noise. The pool closes at 10pm, and reported noise is soon dealt with.
We love the staff here, and will continue to stay whilever it is open.