We arrived at 10 am on the 4th of November. After booking through the Internet I had emailed to confirm my room choice (ground floor pool room) with all the redirects we had been down graded so we opted to pay a further 10usd per night to upgrade to get a room on the ground floor near the pool. I emailed back and forth several times through the 2 months before our trip to confirm our room, and request early checkin. Upon arrival tired (as we had been at the airport and travelling since 2 am) and hot we were checked in paying our upgrade fee and a $50 cash deposit for any room charges we incurred but told our room would be unavailable as the previous tenants were still occupying the room. We went for a coffee and some lunch and returned at 1 pm.... Room still unavailable(we were eventually granted access at 3:30pm). We had showers and a lay down before leaving for dinner at 6 upon our return there was a note stating there was a conference on between 7-10:30pm on the Monday and Tuesday..... This conference went until 11pm then again from 1am until 3am then again from7 am until 9am..... On the wednesday the guest relations officer called my room to say thanks for understanding I said we'll I'm not understanding the hotel should have told us this was happening and I was informed it was my own fault as I had requested the ground floor rooms!! No apologies !! I settled my room service and pool bar bill every couple of days and was asked to pay the upgrade fee for the room each time they were quite persistent (rude)until I produced my original receipt each time. When I asked them to organise my airport transfers for us to leave I was told to call myself a taxi (I asked them to do it for me). When I complained to the manager he told me he had organised it for us with the hotels transport service but when the time came we were told to walk out to the street and hail a cab. I had a rather large fall at the hotel and bruised my knee I couldn't walk so walking to the street with all my luggage was not an option!! ... The Laguna pool staff were amazing always smiling, happy to have a chat, and always helping my 3 year old, we had one bad experience with one member at the hotels restaurant "b coupled" but the manager sorted it out and our remaining 3 visits were very good with fast service great food and friendly staff. Tv has 40+ channels but 28 are the news, and the majority have bad reception (very snowy picture).water is inconsistent hot/cold cuts out.
- Official Description (provided by the hotel):
- Known as one of Kuta's most beloved five-star Luxury Hotels, Kuta Paradiso Hotel is perfectly situated in South of Kuta Beach, offering a relaxed resort style oasis in the middle in the middle bustling downtown Kuta. Featuring 254 deluxe and super deluxe rooms as well as suites, accommodations are versatile and arranged in two wings leading from the hotels' dramatic lobby. Room are tastefully furnished and offer stunning views overlooking the Indian Ocean as well as the property's lush tropical gardens. Conveniently located within 10 minutes drive from the international airport, guests have easy access to the island's best restaurants, night clubs, shopping and entertainment options. One of Bali's most famous shopping destinations, Kuta Square, is at your doorstop offering fun and entertainment for the whole family. Business travelers will also enjoy the hotel's top-notch facilities that include meeting and convention space for up to 425 guests. The hotel's ballroom is multi-faceted and works for many kinds of gatherings including private cocktail parties, presentations and banquets. Enjoy the free WI-FI are available at whole hotel areas including all guest rooms, restaurants, lobby areas and swimming pool for both in-house guests and outside guests who are dining at our restaurants. ... more less
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- Also Known As:
- Kuta Paradiso Hotel Bali