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“Just Perfect !!” 5 of 5 stars
Review of Discovery Kartika Plaza Hotel

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Discovery Kartika Plaza Hotel
4.5 of 5 Hotel   |   Jalan Kartika Plaza, Kuta, Bali 80361, Indonesia   |  
Hotel amenities
Ranked #1 of 190 Hotels in Kuta
Certificate of Excellence 2014
Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Just Perfect !!”
5 of 5 stars Reviewed March 1, 2014

We spent two enjoyable weeks at this hotel. Before we booked we read the reviews and they were all raving about the staff. It is true! They are just amazing. It is never too much for them, they just want you to be pleased. The place is beautiful, even though it is not a new property. The hotel is clean and very well maintained. Beautiful landscaping, the view of the ocean, the pool bar and the live entertainment at night make you feel you are definitely on vacation. Our room was spacious and very clean. We highly recommend the Italian restaurant, where we had such a wonderful dinner. We are planning to come back next year to Bali and we know where to stay! Thank you all for making our holidays so special.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this review, March 17, 2014
Dear SonjaK K

Greetings from Discovery Kartika Plaza Hotel!

Thank you for choosing to stay at Discovery Kartika Plaza Hotel and we really appreciate that you taking the time to write your comprehensive reviews

We are very happy to know that your holiday with Discovery Kartika Plaza Hotel is a memorable and special one !

You are right that staying at Discovery Kartika Plaza Hotel is not just about strategic location, best beachfront , nearby shopping paradise , great Spa, .. its about the people that make all of this things happening . We do appreciate your recognition and surely will pass this to all of our dedicated team

On behalf of all Discovery Kartika Plaza Hotel family member, we look forward to the opportunity of welcoming you back soon

Ps . Please feel free to write me a note once you have the date on your next Bali Holiday

With best regards

Bandisa Sastika (Mr)
DOS & Ecommerce
E : bandisa@discoverykartikaplaza.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,138 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (327)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Mumbai (Bombay), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 1, 2014

I had booked my parents for their 25th Anniversary and the hotel made sure they had a great experience!! Would recommend it to everyone! They took special effort and its location is perfect along with a great walk to the city center!!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this review, March 14, 2014
Dear Sapna R

Greetings from Discovery Kartika Plaza Hotel

Thank you for choosing Discovery Kartika Plaza Hotel for your parents Anniversary Celebration
and thank you for taking the time to write your valuable review in Trip Advisor

We are very happy to know that your parents had a memorable stay and enjoyed the strategic location of the hotel and its surrounding with all what Kuta known for : Centre for shopping, Activities Centre , and great Spas

We all look forward to the opportunity of welcoming you and your parents on your next Bali Holiday

Many thanks and with kind regards

Bandisa Sastika (Mr)
DOS & Ecommerce
E : bandisa@discoverykartikaplaza.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 28, 2014

This is our tenth visit to Bali but our first visit to the Kartika. From the minute you arrive to the minute you leave there is nothing but friendliness and warmth from all the staff (from the cleaners to the Management). We were on the 4th level (left wing) and found our room to be very comfortable, maybe the rooms are showing their age, but are very clean and tidy. The room staff were brilliant in cleaning our room every day. The Pool area is massive and didn't have a problem obtaining a pool lounger (we counted 170 around the pool) or getting service for food or drink. "Smiley" at the towel counter was so welcoming and friendly every day we were down there. Cant say enough good things about the breakfast, it had a big variety of dishes from Asian to Western foods. Overall it was a brilliant 5 days we had there and definitely will be returning there again on our next visit. Our one minor disappointment was being told that we weren't allowed to Managers Cocktail Party on the Monday night due to only staying 5 nights, you have to stay 7 nights to get an invite apparently.

Room Tip: Took Trip Advisor advice and stayed on the leftwing, very quiet.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this review, March 13, 2014
Dear Shezray

Greetings from Discovery Kartika Plaza Hotel

Thank you for choosing to stay at Discovery Kartika Plaza Hotel and hope you may consider our lovely resort as your Bali’s Home on your next Bali visit

We really appreciate your compehensive reviews of your holiday experience as well as the room tips and will make special offer on your next holiday to Discovery Kartika Plaza Hotel to include the Cocktail Party

On behalf of all Discovery Kartika Plaza Hotel family member we look forward to welcoming you back again to Discovery Kartika Plaza Hotel

Ps Please feel free to drop me a note if you have already your next travel date to Bali

Many thanks and with kind regards

Bandisa Sastika (Mr)
DOS & Ecommerce
E : bandisa@discoverykartikaplaza.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 27, 2014

We have stayed at Kartika many times over the years and have never been disappointed. The last time was early February for 8 nights.The grounds are magnificent, the food in all restaurants is the best, the staff are wonderful and cannot do enough for you. They all walk around with a smile on their faces. The rooms need urgent upgrading to keep up with other hotels but at the same time the beds are very comfortable. As always we loved our stay and plan to keep returning.

Room Tip: The best views are from the pool and garden facing rooms.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this review, March 12, 2014
Dear Halina20

Greetings from Discovery Kartika Plaza Hotel

First of all, thank you for staying with us and making Discovery Kartika Plaza Hotel your Bali’s Home away from Home

We appreciate that you take the time to write and share your reviews

Your detailed reviews of your holiday experience, your room tips are highly appreciated and we believe they will be very useful to other travellers when looking for strategic location , great cullinary experience, value for money accommodation with wonderful staff in Kuta area

On behalf of all Discovery Kartika Plaza Hotel family member we look forward to welcoming you back “home” again to Discovery Kartika Plaza Hotel in not too distant future

Ps Please feel free to drop me a note if you have already your next travel date to Bali

Wishing you a wonderful time ahead !

Many thanks and with kind regards

Bandisa Sastika (Mr)
DOS & Ecommerce
E : bandisa@discoverykartikaplaza.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 26, 2014

My husband & I stayed for 3 nights in mid February to celebrate our 25th wedding anniversary. Our first room was on level 4, unfortunately we had only a view of a brick wall being the shopping mall next door and after returning from dinner our air conditioner failed. We were offered another room on the floor below, however, we were way to tired to move that night and the workman were in our roof ceiling trying to fix the problem for more than an hour. Lucky we were allocated a room on level 2 on the other wing which had a much better outlook and less noise from the nightclub in the hotel nearby. Our compensation for having to move rooms & no air conditioner for the night was a small bowl of fruit, btw, every other hotel small and large gave us complimentary fruit anyway during our 10 day stay in Bali. We were disappointed there is no beach to swim in, you have to walk for 10 minutes to avoid the rocky construction to get to the sand. We were impressed with the fruit station at breakfast. Unfortunately we will not be returning to this hotel when we next visit Bali

Room Tip: Stay away from rooms near the shopping mall side
See more room tips
  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this review, March 12, 2014
Dear 24Margie

Greetings from Discovery Kartika Plaza Hotel and thank you for staying with us and giving us your reviews.

What you have experienced is totally not what Discovery Kartika Plaza Hotel has to offer, and on behalf of the team I apologize for the inconvenience caused and assured that we will look into the matter with our dedicated team.

We understand that we have not met your satisfaction during your stay and in our sincere efforts to restore your confidence, I would appreciate if you could write to me at bandisa@discoverykartikaplaza.com

Once again, thank you for staying with us and we look forward to the opportunity to welcoming you back and to better serve you in your next stay at Discovery Kartika Plaza Hotel

Many thanks and with kind regards

Bandisa Sastika (Mr)
DOS & Ecommerce
E : bandisa@discoverykartikaplaza.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hope Island, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 26, 2014

The good:
Absolutely beautiful hotel with gorgeous pool area and a grand open foyer. Majority Of staff are very helpful and friendly. Very clean and comfortable with lots of themed dinner nights and events for guests. Extensive room service menu and buffet breakfast menu. Great bar in the foyer. Awesome guitar and piano players and singers on some nights that create great atmosphere.
The bad:
Service around the pool is fairly poor, staff only come around occasionally (mostly at lunch time) to see if you want to order food or drink. Huge lack of pool toys (floaties etc) and what is available is pretty mangy (bring your own). Pool designed so that lots of kids in the shallower end which is also the end where the sit-at pool bar is located - not conducive to a couple of adult drinks at the bar. Music at the pool bar in the evening suited to a doof-doof nightclub only. Staff at pool bar in the day not overly friendly. Room service/ordering at foyer bar can take ages (well over half and hour for club sandwich).
The ugly:
Do not use the spa. Treatments are great however the spa is located directly next to the gardeners shed and it's pot luck if you'll get a quiet room or a ridiculously noisy room. I got the noisy room on both visits- complained and was moved on first visit and was told there were no other options on my second visit which ruined the whole experience. As the spa is at least twice the price as options outside the hotel I wouldnt bother. There is an incredibly loud nightclub next to the right wing of the hotel. We were in room 4012 and I could not sleep at night for the thumping noise till 5am. Asked to be mover but was told the hotel was full and was only offered another room in the left wing which was located opposite the huge hotel air vents, so didn't take it. Asked if i could even pay to upgrade to different room to get away from noise but no joy. After total lack of sleep on consecutive nights and refusing to budge from reception desk one morning at 6am room 4026 was eventually found to be available. Nightclub noise still there but not as bad. When it rains entire top floor roof box gutter leaks which can also be pretty loud. I'd suggest staying on the left wing and get the top floor (4th) ocean view (if dripping ceiling doesn't bother you.)
The result:
All in all it was a beautiful hotel very close to the airport with all the facilities you could ask for. BUT, I probably wouldn't go back again. Hotel was already aware of the noise issues from the nightclub (fellow at desk said they had been trying to come to some arrangement with the club) but did not inform on booking or check in then didn't move me when I couldn't sleep-as a result my holiday really wasn't relaxing at all.

  • Stayed February 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this review, March 12, 2014
Dear juliaongoldcoast

Greetings from all of us at Discovery Kartika Plaza Hotel and thank you for giving us the opportunity to be part of your holiday

We thank you for your recognition on the Hotel Facilities and Services. We also appreciate your constructive feedback on some points that we will investigate further and take necessary follow up with our respected team member. Definitely tis is not what Discovery Kartika Plaza Hotel is known for

If there would be opportunity for us to restore your confidence to stay at Discovery Kartika Plaza Hotel on your next holiday to Bali, please feel free drop me a note

Many thanks and with kind regards

Bandisa Sastika (Mr)
DOS & Ecommerce
E : bandisa@discoverykartikaplaza.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 23, 2014

was looking forward to something special but was continually disappointed during our stay. Check in took 3 people and 45mins then when arrived at room a workman was in the ceiling and room wasn't ready. Finally an hour after that room was ready. Rooms are a good size but bathroom musty with the shower a bit mouldy. Air conditioner was very noisy, fridge took 3 separate attempts to fix and then it was only just cool. Breakfast was a big disappointment, nothing fresh, choices limited. No ambience or guest interaction, would look elsewhere as not good value for money!

  • Stayed February 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this review, February 27, 2014
Dear Liseylo

Thank you for your review. Even though it is so contrary to most of the reviews that we have been receiving

To really know what happened and if you were really one of our guests, we would highly appreciate if you could email directly to us and we will ensure that this matter will be dealt with accordingly.

Look forward to hearing from you as soon as possible.

Many thanks and with best regards

Bandisa Sastika (Mr)

Director of Sales & Ecommerce
E: bandisa@discoverykartikaplaza.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Discovery Kartika Plaza Hotel

Address: Jalan Kartika Plaza, Kuta, Bali 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Kuta
#1 Romantic Hotel in Kuta
#1 On the Beach Hotel in Kuta
#1 Luxury Hotel in Kuta
#2 Family Hotel in Kuta
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Discovery Kartika Plaza Hotel 4.5*
Number of rooms: 318
Official Description (provided by the hotel):
Discovery Kartika Plaza Hotel offers the warmth of Balinese service with caring and thoughtful service. Set on 8-hectares of gardens and ponds, along 550-metres of private beach, are 318 rooms, suites, and villas. This includes villas with beachfront access, ocean view suites, and ocean front rooms.The hotel has 3 dining outlets, 2 bars and 2 lounges, and facilities such as a swimming pool, full service business centre, day spa, and Kid’s Club. Spacious function rooms, including a 700 sqm ballroom, and a private helipad allow for grand celebrations, romantic weddings, private business meetings, or large conferences.The hotel proves welcoming for couples, friends, families and business executives. Its convenient location makes it an ideal gateway to the vibrant and colourful sights of central Kuta. It is within walking distance to the main Kuta shopping areas, including the neighbouring Discovery Shopping Mall, Waterbom Park as well as a variety of retail, dining and entertainment options. ... more   less 
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Also Known As:
Discovery Kartika Plaza Kuta
Discovery Kartika Plaza Hotel Bali/Kuta

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