My husband and I stayed here for 3 nights on our very first (very short!) trip to Bali. As we had never been to Bali before, we weren't sure what to expect staying in Kuta in terms of cleanliness, hotel standards etc.

Well let me tell you this hotel blew us away! The staff are absolutely amazing and happy to do anything for you. For example, when we arrived at our room we realised we had only been given one key card for our room, so the concierge ran all the way back to reception, organised another key card and bought it back to us. Everywhere you go in the hotel, from front desk to restaurant staff to gardeners- all the staff are so polite and helpful and smiling.

The pool was divine and we LOVED the pool bar where you could also order food. Being our first time in Bali we only ate at the hotel and the food was delicious- best pizza and prawn cocktail I've ever had! There is everything you could imagine for breakfast on the buffet. Im not a big eater but I definitely indulged on this trip.

Our room was gorgeous- bed and pillows very comfy. We had a deluxe room which was on the top floor (4th) and had a view of the beach. Housekeeping was fabulous and very timely.

The gardens are beautiful and every morning you can smell the hundreds of beautiful frangipanis on their massive frangipani trees. Outdoor areas are lovely. It truly is paradise.

The hotel is located right next door to an excellent shopping centre where you can get souveniers and shop in air con comfort. It is not AS cheap as the markets or Poppies Lane, but I found some great bargains and too be honest I would rather pay a little bit more and shop in peace without being harassed like they do at the markets. Stuff seemed better quality in the shopping centre aswell e.g I felt some ladies' wallets I bought at the centre were better quality than some I had bought at Poppies the day before, and they were only $5 more at the centre. There is also a Mini-Mart right across the road which was so convenient for us to get our supply of bottled water.

All in all we had a great time at the Kartika- it's got everything... Location, tick. Great facilities, tick. Excellent service, tick. Comfort and cleanliness, tick. Value for money, tick. Exceeded expectations, tick.

We are already planning our trip back for next year :)

The room is not carpeted, which was ideal for crawling toddlers. The breakfast spread was fantastic, and I really enjoyed the theme dinner on Sat featuring seafood delights ranging from lobster to local fishes. The only downside abt the hotel is that we got woken up every morning at 9am, with loud knock, and the housekeeping team wld ask when they can clean the room. Normally, in most other hotels, housekeeping only takes place ard noon, or the guests cld hang a "pls make up room" card which were not available in this hotel. Other than this, the hotel is perfect

We booked in to this hotel on the 25 october2012 this was a very long process,to the extent i became uneasy,the person in charge wanted to charge me in ruphia although on the web site we booked the deposit of 50% in usd however because the process was taking far too long,so i agreed to pay on my credit card the ruphia, which ment more charges on my credit card,we were then check in to a room on the 4 th floor where my wife was very unhappy nothing in the mini bar no towels in the bathroom bed barely made i thought here we are paying top dollar for a five star hotel but receiving 2star treatment,we complained and were moved to another room where the air con did not work so we were sweating in bed every night for 6 nights we also had a night club near by that kept us awake until 4am we had people look at the air con several times but no fix on night six we complained very load and they agreed to shift us to another room but that took a whole day so we had a reasonable room for the last 4days of our 40th wedding anniversary never again will i book in to this hotel . never stay on the right wing as you walk into the foyare you will be sorry if you do

we stayed here for 10 nights to attend the tenth anniversary of the bali bombings.the staff were extremely helpful as i am disabled and use a wheelchair. the breakfast buffet was second to none - fantastic !wonderful location, both close to the shops and beach.fantastic for sunbathing.beautiful grounds.thank you anastasia and staff, we will be back.