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“Enjoyed this hotel very much” 4 of 5 stars
Review of Bali Dynasty Resort

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Bali Dynasty Resort
4.0 of 5 Resort   |   Jalan Kartika Plaza | Box 2047, Kuta, Bali 80361, Indonesia   |  
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Hotel amenities
Ranked #55 of 337 hotels in Kuta
lymm, cheshire
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
29 helpful votes 29 helpful votes
“Enjoyed this hotel very much”
4 of 5 stars Reviewed January 23, 2013

Agree with most of the other reviews staff very good, food we ate breakfast everyday there with two young children and the childrens room with two bunk bed separated by a sliding door from our room was ideal.
Liked the small 4 piece band at the sunset bar at 6 every night. The children really realy enjoyed the water apparatus that was in their pool and the big slide they would spend 4 hours a day in there easily. Also we put them in the childrens club for two hours every morning but is free all day if you want this was also well run. Also big choice of restaurants outside the hotel and 10 minutes from the airport.
Only complaints were the wifi excessively priced and slow.(Manager - if you`re reading this its about time that this was made free as it really is a rip off) and the usual Asian obsession with money. On our last day I asked if we could pay at 6 at night so I could use the remainder of our currency against the bill. Firstly the usual you must pay now demands, then I stood firm and was allowed to pay later which I like most people did. When we went to get the suitcases ours were especially padlocked so we could not take them until the manager unlocked them. Similiar issues with using the internet "Can I use the internet please ? Answer You must pay first." Went to use the Doctor Fish beauty treatment "Can I have The treatment now ? You must pay first. Bills arriving on the table whilst still eating. Quite an irritating cultural trait and retracts from the Balinese politeness and a four star hotel.

Room Tip: Don`t bother using the hotel wifi its a rip off. Go across the road to the Italian restaurant at any...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (332)
Date | Rating
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perth
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 23, 2013

We stayed at the dynasty for 3 nights at the beginning of our 2 weeks stay in Bali. The location was the best thing about it, walking distance to Waterbom Park and Kartika Plaza shopping centre. We stayed in a studio family room at the front of the hotel which was nice and quiet, far better than the poolside family rooms which I imagine would be quite noisy and less private. The room was nice and clean and the staff did origami with the towels each day which the kids loved.
The things I didn't like about it were the lack of service, the front counter people barely made you feel welcome upon check in, you got vouchers for a welcome drink the pub (which we never did). Other hotels we stayed in afterwards had welcome drinks waiting and cold face towels. The cost of the room was quite high considering it didn't include breakfast, airport transfers or wifi.
The pool area was very bogon Aussie, the swim up bar was full of smokers and the slides were very average for the kids.
The breakfast buffet was worth the money, we did this for one day and then ate elsewhere on the other days.
Overall a dissapointing stay, we will not be staying at the Dynasty again.

Room Tip: ask for a room near the front of the hotel if you want abit of peace and quiet
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  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Robert K, General Manager at Bali Dynasty Resort, responded to this review, February 21, 2013
Thank you for taking the time to write a review on our Resort and I was disappointed to read that your first encounters with our Front Desk were not good. I can assure you that your feedback will be taken seriously and we will address the front desk issue. With regards to the welcome drink, we are trying to introduce our facilities to our guests therefore the welcome drinks are redeemable in one of our bars. I am sorry if it was not to your liking.
Despite I was pleased to read that you appreciated the room location and the towel origami made each day by our room attendants as well as the hotel location to be close proximity to the tourist attractions. I am sorry you were disappointed on your first trip to Bali and hope you will reconsider should you visit Bali again.
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Perth Western Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 23, 2013

We were not shown around were the SPA/GYM EQUIPMENT was,also my MOBILE PHONE Samsung Galaxy s ll pink cover DISAPPEARED from the LOUNGE when seated. When return no-onesaw nothing their was even a camera their so * GOOD BUY PHONE *with all my photo's on it that were taken in HONG KONG AND CHINA. Walking around the hotel has a very bad sewage smell especially first thing in the morning. When you go have break y the staff go in your room when you are not their which i think should not be allowed they should put a letter under your door and wait to you return checking the bar fridge. First time stay at dynasty never go back. H20 ORDER WEDGES BALI BELLY 4 kids sick in bed order fruit salad never came to the room. love room service. We were told by word of mouth to go their.I have put this review in as being honest for what i have said and hope other people look into strongly before booking with this hotel Especially when you our paying this sought of money. We had 1 Dulux room and 1 room group 6 people.

regards,
Tracey

Room Tip: keep away from sewage
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert K, General Manager at Bali Dynasty Resort, responded to this review, February 22, 2013
Thank you for your review following your visit to our resort. I am sorry you felt that there was not enough information about the hotel especially Spa & Gym. We do produce the Gecko Newsletter which should be given to you on arrival or is displayed in most outlets and contains a resort map as well as a detail of what is going on in all areas of the hotel. In addition to this in your room we have the guest services directory, we also have an in house TV channel promoting the goings on as well as the Dynasty Daily which is posted on your bathroom mirror daily reminding you of the activities taking place. In the corridors we also have poster sites which display what is going on around the resort. With regards to the mobile Samsung reported left at the lobby lounge we have checked in our CCTV record and was nothing shown, we have lost and found department which handling any items left in the hotel premises.
I was very concerned to learn that 4 people of you were sick after eating a meal at H2O. We investigated this matter and established that this menu item was served to numerous people and no one else complained of any negative reaction; however we thank you for your feedback. We endeavour to maintain the highest level of food hygiene and not only do we have our food regularly tested in the laboratories but we also buy daily to ensure the freshest of ingredients.
Thank you for pointing out the issue with regards to the unpleasant smells around the water feature and I have asked my engineering and housekeeping team to carefully monitor this. With regards to the shower in your room I will share this with the responsible department and assured they will pay attention to this.
I am sorry that on this occassion you were disappointed with your stay and hope that following my reassurances that you will reconsider visiting the Bali Dynasty Resort some time in the future.
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Perth, Australia
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 22, 2013

Stayed from the 8th to the 19th Jan after making booking some 10 months before through the hotel website. We had a family pool view confirmed but two days out from our departure some 10 months later were told that the hotel had overbooked and we would be allocated two deluxe rooms. This was unacceptable for us with young kids under 7 and after refusing this we were advised we would be allocated our original booking. Upon arrival we did not have our family pool view and were given a kid suite for two nights before our pool view room was available. This was extremely disappointing given the booking was made well in advance and the confirmation that our original booking stood. After moving into our family pool view room we enjoyed the room immensely. Although lacking privacy and yes at times noisy by the pool day and night for us it worked because our three kids who at anytime could wander in and out of the room through the balcony sliding door under our supervision form our sun lounge or balcony seat. This location and closeness to the pool for us was great, however for others wanting more privacy and quiet then a family pool view room may not be for you. Staff at hotel are excellent, friendly and welcoming. Obviously packed with Australians, especially West Australians the hotels pool is a hub of activity and noise, mainly from adults and not the many kids. The swim up bar is popular and hard to get a seat especially at happy hour where the crowd at the pool increases significantly. The hotel food was good, we ate a couple of times for dinner in the theme nights, not the greatest of of food but ok. Breakfast in H2O was good, the breakfast vouchers are worth it especially with young family so you don't have to trudge it looking for somewhere to eat. Variety is ok, kids were happy. Location great, out of the busy Kuta, but close enough to walk. A taxi would set you back 50c to a $1 to get into Kuta. One disappointing was the wifi. For those needing that the connection was slow and costly. Given the cost of the hotel and extras you pay for, it should be given complementary, can't see how that is hard to give to the guest. Great security and rooms clean and tidy. In summary, if you can put up with other Australian families who do get a bit rowdy and feral then you will enjoy your stay. For us as a family of 5 the room was perfect, the staff outstanding and a place that we will return to as it offers us the accommodation we require for 3 young children.

Room Tip: If you want privacy and quiet then chose a garden view room. Pool view can be noisy and certainly no...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert K, General Manager at Bali Dynasty Resort, responded to this review, February 18, 2013
Thank you for your review following your stay with us. Firstly, I apologise for the inconvenience caused due to the room allocation. I have shared this with the respective department and I can assure you that we will do our utmost to avoid such a recurrence. Despite the initial problem, I am pleased to learn that everything else was to your liking and you enjoyed the breakfast and the service from the staff. With regards to the internet, unfortunately it is prohibitive to provide free wifi since the cost of providing a reasonable wifi service to over 312 guest rooms and ensuring all guests when logged in (which can be over 150 guests at one time) are getting a reasonable speed and bandwidth can be very expensive indeed. However, free wifi is now offered in Golden Lotus and Gracie Kelly’s restaurants as well as at the D’ Lounge cocktail bar when the guest is dining or drinking and for the internet speed, we are looking at a new provider to improve this.
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jakarta
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 22, 2013

The Room: Plus: Neat and clean. The origami towel is very cute and the children love it. All amenities arrange nicely. Minus: the granite floor in our room no 334 very slippery, especially if the balcony door is opened. so we must continue to keep the floors remain dry so our toddler kids wont slip.
The staff:
We met a less friendly staff who we think it is their attitude to the local tourists but apparently not, because overall they are nice, friendly and sincere. A staff who cleaned the room even ran after me to return my gold ring which left upon check out. Thank you so much!
The swimming pool:
The pool was outstanding. It was the highlight of our holiday. The water slide, kids water fun zone, and baby pool really funtastic! Staff around the pool really nice and helpful. The swimming pool help us forget the sadness and disappointment specially for the kids cause of beach behind the hotel is dirty, lots of broken coral.
The food:
Breakfast was quite good, lots of variety but taste is so so, only the vegetarian scramble egg super yummy!

Overall this is a great family resort, well maintained, very neat and clean. Hotel is green, lots of trees, air is fresh. A real 4 star hotel. Very good location, close to airport but not too many dining options around hotel (discovery mall has few of it). Security is good. Price is worth. Even the hospitality lounge is great!
Highly Recomended for travelling with kids!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert K, General Manager at Bali Dynasty Resort, responded to this review, February 18, 2013
Thank you for taking the time to share your experience during your stay with us. I am pleased to learn that you enjoyed your overall stay with us and noted that you found the waterslide, kids water fun zone and the baby pool to be fantastic and that you appreciated the helpful and nice staff around the pool. With regards to the slippery floor rest assured that necessary precautions are being taken to avoid any accidents. Thanks again for your feedback as it does assist us to make necessary improvements.
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Cairns, Queensland, Australia
1 review
4 of 5 stars Reviewed January 22, 2013

We found the Dynasty very user friendly and the kids loved the facilities. great place for young kids and families. the staff were always very pleasant and very helpful. We enjoyed the fact that we were able to do our own laundry as they provide a laundromat in the complex. The food at the H2O resturant was mostly good and it was great to be able to choose from many things on offer at the buffet and also the menu changed each night with their themed buffet nights.

Room Tip: We had an interconnecting room as all family rooms were booked out when we booked it worked well for...
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert K, General Manager at Bali Dynasty Resort, responded to this review, February 18, 2013
Thank you for taking the time to review our hotel and I am pleased to learn that everything was to your liking, particularly the Laundromat facility and that you enjoyed the buffet at H2O. Thank you for your commendations of the staff with whom you found to be very pleasant and helpful. I will certainly share your compliments with them!
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Perth, Australia
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 20, 2013

My husband and I stayed without our kids to check the hotel out. We absolutely loved it. We stayed in a deluxe room facing the beautiful gardens overlooking the trapeze set up. Decided not to upgrade to a pool view as we didn't plan on much time in our room. The swimming pool was pretty big with a separate pool for kids with a water playground and slide. That looked a bit faded with wear but was enjoyed by the kids. Lots of families in the hotel but overall wasn't rowdy and kids were enjoying themselves as opposed to being annoying. You cant see the beach from anywhere on the ground floor in the hotel and really only glimpses of way to to sea from upper levels. There is a back entrance from the hotel that takes about a minute to get onto the beach. Staff were EXCELLENT and very friendly. Really clean modern rooms, better than many rooms in Australia. The gardens were immaculate. Fantastic buffet breakfast to please every taste. We didn't eat in the hotel for other meals as was alot cheaper out on the streets. Only couple mins walk to Waterbom and a small hike to the Kuta main beach area. Would definately stay again.

Room Tip: We were on the ground floor, and it was very quiet. Could hardly hear anybody moving about. If a ga...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert K, General Manager at Bali Dynasty Resort, responded to this review, February 18, 2013
Thank you for your review, I am pleased to know that you enjoyed your stay. However, I am sorry to learn that you can’t see the beach from our hotel but you do appreciate the direct access to the beach from our hotel. We do not advertise ourselves as a beachfront resort and I am sorry if you were mislead in anyway The wall is to our advantage since it makes the pools areas more secure, meaning kids cannot run away out to the beach . Thank you for highlighting the friendly service from the staff, the room cleanliness and the buffet breakfast.
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Additional Information about Bali Dynasty Resort

Also Known As:
Bali Dynasty Hotel Kuta
Bali Dynasty
Bali Dynasty Hotel
Hotel Bali Dynasty
Bali Dynasty Resort Kuta
Address: Jalan Kartika Plaza | Box 2047, Kuta, Bali 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Kuta
#19 On the Beach Hotel in Kuta
#24 Family Hotel in Kuta
#43 Luxury Hotel in Kuta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bali Dynasty Resort 4*
Official Description (provided by the hotel):
Bali Dynasty Resort is a premier beachside resort in South Kuta, renowned for its warm Balinese hospitality. The property offers six restaurants, five bars, three swimming pools, a comprehensive spa, exercise room, beach club, kids and teens club, meeting facilities and a complimentary Hospitality Lounge for those early arrivals and late departures.The unique layout allows for a subtle but effective division between the couples market and the family market. Couples can enjoy the famous Gracie Kelly's Irish Pub and relax at the adults-only Lazy Pool. Kids can enjoy the Kids Water Fun Zone and a 56-metre waterslide flowing into their own pool adjacent to which lies the Enchanted Garden Kids’ Club. A wide variety of rooms catering to the family market are available, sleeping up to five people.The resort is conveniently located within ten minutes drive from the airport on the vibrant South Kuta Beach strip. It is within walking distance to the shopping centre and mall, art markets, Waterbom Park and an extensive choice of restaurants, nightspots and entertainment venues. ... more   less 
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