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“Fantastic, once again” 4 of 5 stars
Review of Ramada Bintang Bali Resort

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Ramada Bintang Bali Resort
4.0 of 5 Resort   |   Jalan Kartika Plaza, P.O. Box 1068, Bali 80361, Kuta, Bali 80361, Indonesia   |  
Hotel amenities
Ranked #35 of 190 Hotels in Kuta
Certificate of Excellence 2014
Perth, Australia
Top Contributor
85 reviews 85 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
56 helpful votes 56 helpful votes
“Fantastic, once again”
4 of 5 stars Reviewed May 23, 2013

Chose to stay here again, 2 years later after trying a different hotel last year. And once again, were very happy. Room was lovely, garden view on 3rd floor. Pool was fantastic, breakfast lovely and staff were gorgeous!! We booked inter connecting rooms. All was very clean and perfect. We had an issue with a toilet which was solved straight away. Air-conditioning worked great. Staff on front desk were lovely and only too happy to help.
Our only gripe is with other holiday makers who are so inconsiderate of others living within the hotel which is beyond the hotels control. We had people above us shifting furniture all hours of the day and night, a baby crying in the room next door early morning and late at night, tourists yelling up and down the halls all hours, so sleep quality was very poor but this is in no way the hotels fault. We just had to put up with it. All the dvd players were hired out but that was okay too as there is so many tv channels it didn't matter. 2 days before we left they announced free wifi within the hotel, but we didn't need it. Yes we will be back Ramada!!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaBintang, Front Office Manager at Ramada Bintang Bali Resort, responded to this review, May 27, 2013
Dear My3girls68,

Warmest greeting from Ramada Bintang Bali Resort,

Thanks for taking the time dropping your review about your staying in our property.
With all our pleasure, we will ready to wait and welcoming you and your family in your next visit very soon. See you my3girls68........................:)

Thanks & Regards,

Meru Ardy
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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728 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
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  • Spanish first
  • Turkish first
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English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 19, 2013 via mobile

Surprised at the old facilties of the hotel considering it has been rated as 5 star. Room smelt funny and constant noise from construction work below (from early morning to late at night). Upon arrival fridge did not work and toilet had issues. Coud not be bothered to make a fuss and change rooms as we only booked for a 2 night stay and were planning to be out for the majority of the day. On the other hand, the grounds were immaculate and we were very happy about the pool area. Location is reasonably close to shops and many restaurants. Service (esp. Those manning patron services - gym and pool) were very friendly and welcoming. Disappointed that there was no wifi (have to pay for and access the internet from their internet room). Breakfast was great - large variety and delicious!

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaBintang, Front Office Manager at Ramada Bintang Bali Resort, responded to this review, May 20, 2013
Dear Ggem0,

Warmest greeting from Ramada Bintang Bali Resort,

Thanks for dropping a review about your staying in our property.
Refer back to your comment about room, we are still running the revamping project partially and the project itself started from 09.00 AM until 17.00 PM. That's why we put announcement on project areas in order to understanding the situation if some problems involved such as the electricity problems, so we do apologize for the inconvenience due to that partial revamping project. Than we thanks too for your positive feedback regarding with our gym, pool and breakfast, we promise to keep up those positive comments. And the last about wi - fi. Just for your information, staring from 14 May 2013 we had relaunched FREE WI FI Internet service for all our valued guests in all rooms and hotel areas. Due internet room still used other provider at transition period, so the staff were still charging you for using their services. And today it has totally free WI FI internet service.
Hopefully, we still have your trust to accommodate you and your family with new look room and ensure free wi fi received in your next visit very soon. To guarantee this promise, please contact our front office manager or send email to him directly at: fom@bintang-bali-hotel.com

Thanks & Regards,

Meru Ardy
Front Office Manager
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Surabaya, Indonesia
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 12, 2013

We live in the mountain and wanna have a getaway to the beach. We preferred this hotel because they have their own private beach. I love the sunset and my kids love to play in the sand. It's so nice walking in the evening enjoyed the sunset to the nearest mall along the seaside. The swimming pool closed to early, and the guards can't give the swimming pool towel while we spent our last day after tiring shopping at 8 pm. It was a full moon that night, the pool is so tempting for me and the kids but then we have to walk to the room with freezes.

The room is large and comfy, kids love it. But they should manage the garden along the isle to the room very well, since the main garden it self was so nice with the high tree. The kid's club staff is friendly and make my girls stayed there for hours. I didn't have a chance to experience the spa and massage, next visit I'll put my kid in the kids club and straight I spoiled my self enjoying lovely sunset in the spa area.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaBintang, Front Office Manager at Ramada Bintang Bali Resort, responded to this review, May 15, 2013
Dear Alinka M,

Warmest greeting from Ramada Bintang Bali Resort,

Thank you for your valued time in expressing your experience at your recent stay with us.
Your positive comments will be directly addressed to the outlet in order to maintain their good effort in serving valued guests like dear Alinka and family. Regarding the pool, just for your information that after 8 pm our swimming pool machine will automatically cleaning the water and some sterilized chemical are used, so we do sorry we have to close the pool service.
We will be very delighting to wait and welcoming you and your family very soon.

Thanks & Regards,

Meru Ardy
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orem, Utah, United States
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 7, 2013

First of all, the driver picking me up at the airport did not have my name on his card, and the reservation was made by an agency that did not tell me the name of the hotel. After spending 20 minutes digging through old emails at a ridiculous per-kilobyte data rate, I managed to find the local number of the agency and called them, and 10 minutes later the driver came past the queue line to say "hi".

At the desk you get a complimentary fruit drink. The rooms are all over the place in various building wings. They are decent rooms, fairly clean in spite of the non-stop humidity. You get a couple free bottles of water, but I treated the sink water when that ran out. The neighborhood isn't the best. Turn left at the entrance when you leave for some shopping and food, if you dare. I wouldn't go alone, especially female travelers.

The pool is great. Nice warm clear water. If you go out of the property to the beach though you'll be harassed by queues of massage, manicure, and pedicure ladies. There is a beach walk (concrete and sand and coral) that seems to be safe enough for the mile I went either way.

The spa rates are a bit higher here than just around the corner on the street, or on the beach. Same for food and drink. The internet rates are also fairly high, and I think you could do better with an unlocked phone and local SIM.

3, not 4 or 5, because it's quite "average" in most ways. Nothing stood out about it.

Room Tip: If the pool or beach is important, ask for a ground level near the pool for your own deck with seati...
See more room tips
  • Stayed April 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaBintang, Front Office Manager at Ramada Bintang Bali Resort, responded to this review, May 16, 2013
Dear Charles M,

Warmest greeting from Ramada Bintang Bali Resort,

Thanks for taking the time to review us at your recent stay.
Based on your review, we did seriously investigate. First, regarding the pick up service, we recognized that your pick up service was provided by your agent, not by Ramada, so in order to void this similar to you again, please do double check to your agent before traveling anywhere.
Second, about the mineral water. Ramada has standard set up in room. And based on our standard, we just set up 2 bottles mineral water 600 ml. And our house keeping will support in case the guests ask for more. And third, Starting 14th May 2013 we had launched free internet service, so we do sorry for waiting. Anyway, thanks for your feed back.

Thanks & Regards,

Meru Ardy
Front Office Manager
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Sydney
Top Contributor
150 reviews 150 reviews
42 hotel reviews
Reviews in 59 cities Reviews in 59 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed May 6, 2013 via mobile

We have stayed many times as my husband surfs the reef. As I am alone most of the time it is nice to have the happy friendly staff that are ways up for a chat the rooms are large and comfortable. Downside is they charge for Wifi

  • Stayed May 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaBintang, Front Office Manager at Ramada Bintang Bali Resort, responded to this review, May 14, 2013
Dear Surfsydney,

Warmest greeting from Ramada Bintang Bali Resort,

Thanks for your response about your staying in RBBR.
After waiting in long long time, and considering all our guests advices, our owning company has agreed and formally staring on 14th May 2013, we have launched FREE internet service. Hopefully, this will be able to satisfy and completed all our guests' needs.
So dear, we will be ready and always ready to welcome you and your family,
We still wait your advices to improve our property and services. See you soonest Dear Surfsydney.

Thanks & Regards,

Meru Ardy
Front Office Manager
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Melbourne, Victoria, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 6, 2013

We stayed at the ramada bintang last August and after getting hounded at the airport we were happy to find the service at the hotel to be extremely helpful and pleasant. Hotel staff were amazing and we enjoyed the first night at the pool bar with the bar tender Nat who gave us nick names and served our every need. Great restaurants and the breakfast buffet is amazing I would go back just for the waffles.
Wonderful swimming pool great mix for singles couples and families. Would definaely recommend this hotel to anyone.
Also would like to recommend widiasa who goes by the name I am widiasa as he was the best most informative guide in Bali.
Have just booked a holiday to Thailand I hope I find the same service somewhere over their.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaBintang, Front Office Manager at Ramada Bintang Bali Resort, responded to this review, May 7, 2013
Dear Nicole P,

Warmest greeting from Ramada Bintang Bali Resort,

Thanks for your time to share your positive experience during your staying with RBBR,
We are very happy to read your response, we promise to address this comment to all our staff in order to keep up the good things to serve and guide all valued guests to find happiness during their holiday with us. We are pleased to wait your visit in RBBR very soon.

Thanks & Regards,

Meru Ardy
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 3, 2013

It was our first time staying at ramada bintang, we went as a family. We had an excellent time and will definitely be back again. Staff were amazing and so welcoming, atmosphere was great. Have nothing bad to say..... Apart from our holiday went way too quick :)

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaBintang, Front Office Manager at Ramada Bintang Bali Resort, responded to this review, May 14, 2013
Dear StaceyHughess,

Warmest greeting from Ramada Bintang Bali Resort,

Thanks for expressing your lovely holiday while staying with RBBR,
With all our pleasure, we will always be ready to wait and welcoming you and your family exploring joyful very soon. Dear Stacey in order to maximize your staying and ensure the service there, we would like to invite you to join in our new Customer Loyalty Program by direct booking to fom@bintang-bali-hotel.com. See u soonest Stacey.....:)

Thanks & Regards,

Meru Ardy
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Bintang Bali Resort

Address: Jalan Kartika Plaza, P.O. Box 1068, Bali 80361, Kuta, Bali 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Kuta
#9 On the Beach Hotel in Kuta
#14 Family Hotel in Kuta
#16 Luxury Hotel in Kuta
#25 Spa Hotel in Kuta
#32 Romantic Hotel in Kuta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ramada Bintang Bali Resort 4*
Number of rooms: 402
Official Description (provided by the hotel):
Ramada Bintang Bali Resort, a beach front property in the heart of South Kuta, sets in more than six hectares of tropical gardens. The resort is conveniently located just ten minutes drive from Ngurah Rai International Airport and within a walking distance to the biggest shopping centre, the Discovery Shopping Mall and Lippo Mall Kuta. 402 Rooms and suites overlook the gardens featuring contemporary Balinese furnishing plus a full range of modern amenities. Hotel facilities include a free form swimming pool with cascading waterfall, Jacuzzi, swim-up bar, health club and sauna, beach restaurant and spa. All rooms come with balcony, tea and coffee making facilities, safe deposit box, and free wi-fi internet. ... more   less 
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Also Known As:
Ramada Bintang Bali Resort And Spa
Ramada Bintang Bali Hotel Kuta
Ramada Kuta
Kuta Ramada
Ramada Bintang Bali Resort Kuta

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