I have to admit they tried hard to accomodate my needs and requests, however I was not happy at all.
It may be just me, but here are the things I was not happy about.
1/ Google location incorrect by one street.
a/ I have select it on those merits as I know the place and expected different environment and setup.
b/ As a result I had difficulties to find it which was made worse by my 6 years old being sick.
2/ $40 extra for a 6 y.o. child without bed (where the original cost is $60 seems unreasonable. Particularly when it becomes clear only after you made a payment. (Altgo to be fair - it was on the small print if you tried hard enough to find it.)
I did not declare my 7y.o. and did not pay for him, but I had a bad feeling about it, which I should not have and would not have if it was clear before the payment.
3/ First night very unhappy in the room as the noise from surrounding pub, clubs, restaurants and streets was waking us up until around 2AM. The second night we were in a different part of the hotel which was very quiet.
4/ Fair enough I knew and agreed about payment at the time of booking, but I regret it after first night, as I would have canceled the other night. Also $100 deposit for one night ( we were book for 1 night at the beginning of the trip and one at the end) seems to be high for a $60 a night hotel. I refused to pay the deposit and they agreed.
5/ Apart of the above, I believe it was just a personal preference dislike. Yes it was in the middle of everywhere, there were two swimming pools and several pubs and restaurants, but for my taste too noisy and crowded. MANY PEOPLE may call it the perfect location, but if you want bit of peace and quite and you are not after hight life you probably will not like it.
To be fair, I believe that many people are happy with the hotel and will return, however it did not suit us.
Ask for the rooms which are not facing the street
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Mr. Karel K, our Valued Guest
Report response as inappropriate
Thank you for staying with us during your Bali holiday, and thank you for your review on TripAdvisor, giving us feedback of our facilities and services.
It is unfortunate that Google Map does not feature our location correctly. Usually they are very accurate or miss locations by a few meters only.
Our policy for a child sharing room with parents is Free of Charge when using existing beds. And US$40 extra charge is applicable if an extra bed is required.
The noise from the outside restaurants is unavoidable, as they are featuring live music to attract or to entertain their guests…Glad that we could relocate you and family to a quieter room on the second day.
We still look forward to welcoming you back to Ramayana Resort & Spa, and you may be interested to check online about our Family Room, which is larger in size, and features 4 beds, big TV screen equipped with DVD player and Play Station (and free DVD movies and PS cd's for viewing). Two of our Family Rooms are located on the ground floor with easy access to the swimming pool.
Thank you again and wishing you our best regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.