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Ramayana Resort & Spa: Traveler Reviews

4.0 of 5
Jalan Bakung Sari, Kuta, Bali 80361, Indonesia
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Ramayana Resort & Spa
Ranked #29 of 156 hotels in Kuta
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492 reviews from our community

Traveler rating
    142
    220
    74
    35
    21
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Families
106
 
Couples
177
 
Solo
17
 
Business
14
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Sydney, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Central to everything”
4 of 5 stars Reviewed January 14, 2013

Stayed in November 2012 for 10 nights at the Ramayana and found it to be well kept, in an excellent location but didnt have much outside noise entering the hotel. The staff are great and gave us complimentary gifts due to the length of our stay. Only problem was when my companion got sick and wanted to stay in and just have dry toast for dinner however we were told it is not available as its only on the breakfast menu.
Overall I would stay again for the location and amazing rooms alone.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask SMD_1990 about Ramayana Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
desirewithinreach, General Manager at Ramayana Resort & Spa, responded to this review
January 15, 2013
January 15, 2013

Dear Valued Guest,

First of all, thank you for your patronage at Ramayana Resort and Spa

We apologize for the inconvenience that this may have caused to you. We will be sure to take your feedback on board to continue to seek for improvement upon current service in an effort to achieve excellence.

Lastly, The big family of Ramayana Resort and Spa look forward to welcoming you at our Resort in the near future.


Best regards,

Wayan Wirasa
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gianyar, Indonesia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Rama-"gnificent" Spa!”
5 of 5 stars Reviewed January 13, 2013

The resort looks nice, but really went there for a spa treatment at Rama Spa. A friend of mine mentioned the spa package she had there was great, and I thought it would be a well deserved treat. You walk in and it's very cozy. The staff are very friendly and attentive, and the waiting area is very welcoming.

I was escorted to a beautiful room with stone carved walls, candles, a cushioned sitting are with lots of pillows, a huge grey marble round stone tub, a big shower, and beautiful sheer drapes, flowers, and Balinese textiles mixed with a very clean, fresh modern style. The staff spoke great English, and again always smiling. Sometimes when you go for a spa treatment this is not always the case.

Started with a warm herbal foot salt and lime foot bath. Then it was to the tables for the massage. They made sure I was comfortable. Even asked beforehand if there were any problem spots or if I had any medical issues for them to be aware of. This made me fee safe considering I'm Diabetic on insulin pump therapy, so they were very cautious to work around the insulin pump site. The massage oil used was really nice, not too greasy and the massage itself = wonderful! Next was the rose milk body scrub. My skin feeling amazing and smooth after this! A nice hot shower, then a peaceful flower bath like you see in all those Balinese spa brochures. Then a nice closing with real ginger tea with lemongrass and a ginger snap cookie. Really, really nice experience. I'd definitely go back again.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask aloubier about Ramayana Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
desirewithinreach, General Manager at Ramayana Resort & Spa, responded to this review
January 16, 2013
January 16, 2013

Dear Valued Guest,

Thank you for sharing your positive experience about our Spa here on TripAdvisor.
It is pleasing to hear that you had a most enriching and distinctive experience while relaxing at our spa.

We are looking forward to your next visit and wish you the best in your business and personal endeavors.


Best Regards,
Wayan Wirasa
Resident Manager
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Paraparaumu, New Zealand
1 review
4 helpful votes 4 helpful votes
“Relaxing time”
4 of 5 stars Reviewed January 10, 2013

My wife and I recently spent 10 days at Ramayana.
Our goal was to chill out and relax.
On arrival check in was relaxed and prompt,we were shown to our room 608 ,the room was clean and tidy,and spacious, good size king bed.
Bathroom was a little dated and small, but served its purpose,and was clean.
Balcony looked out over the main pool bure.
This resort is slap bang in the middle of kuta 5 min walk to beach,and shops /markets directly across the road.
Staff were friendly and helpful, there are two pools at this resort,one in the middle and one next to the main restaurant ,not many patrons used the pool by the restaurant during our stay,possibly because they didn't want dinners watching them lounging around in the pool,the surrounding restaurant is practically on the edge of this pool.
Main pool staff were good but maybe a little more attention by staff on clearing glasses,plates from around the patrons deck chairs and table areas, a group of young aussie guys had a few beers while soaking in the pool and enjoying themselves and when they left, the empty bottles were left on the side of the pool ,this was at the kiddies end of the pool ,these were left there for a good hour,in the end I saw a couple of young boys playing with them in the pool,the bar was only 4 metres away ,these IMO should have been cleaned up straight away.
The food in the restaurant is very good,the menu has Indonesian,asian,and western cuisine and was tasty and well cooked,we only had two evening meals here,as there are lots of choices of restaurants all within a 1 2 5 10 15 minutes walk.breakfast was also very good with plenty of choices,.
Overall with its great location this resort was very good,the only item that I can think of that was a negative was the air con,yes it worked perfectly BUT due to our room being just along and above from the kitchen ,some how the air vents extractors from the kitchen leached kitchen smells into the air con venting system so at night our room at times were getting the kitchen cooking fumes ,that on a couple of nights were heavy,I also heard another guest who was on the level above us 7, who was also at this end of the building saying exactly the same thing.
I did not raise this with hotel management ,as I couldn't see the maintenance staff ripping out the venting ducks on 3 levels,but maybe this could be checked out by the hotel at some stage.
Overall you get what you pay for,and this resort carried itself very well.
Ps ....almost forgot to mention the spa ,yes it's a little more expensive than what you can get down the road,BUT they are very professional and deliver great variety and very good massages.
PPS...make sure you return the pool towels to the pool attendant when leaving the pool area..they will hunt you down..lol

Craig - Tanya
NZ

Room Tip: Not Rooms close to the kitchen 600- 614 Same on next two levels 7-8
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask craig_tanya about Ramayana Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
desirewithinreach, General Manager at Ramayana Resort & Spa, responded to this review
January 10, 2013
January 11, 2013

Dear Valued Guest ,

First of all, thank you for your patronage at Ramayana Resort and Spa.
It is pleasing to hear that you had a most enriching and distinctive experience while staying with us.

We sincerely apologize about the cooking fumes from our kitchen are up into your room and we will definitely take a serious solution in order to rectify these.
We appreciate your feedback and will work on the concerns that were raised in your feedback.

Thank you again for your feedback and for sharing your experience on Trip Advisor.

We really look forward to welcoming you again in the near future.


Best Regards,

Wayan Wirasa
Resident Manager
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Surabaya, Indonesia
Top Contributor
95 reviews 95 reviews
30 hotel reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
“best location ever”
4 of 5 stars Reviewed January 8, 2013

We stayed at Ramayana Resort for second time, at the first time in 2001 the hotel not so good like nowdays. They have many upgrading facility such, the room, the pool, restaurant. We have a great time here, because location just near everywhere.

Room Tip: choose the higher room, because little bit noise with many bar in ground floor.
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  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
See 11 more reviews by sugiphang for Kuta
Ask sugiphang about Ramayana Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
desirewithinreach, General Manager at Ramayana Resort & Spa, responded to this review
January 9, 2013
January 9, 2013

Dear Valued Guest,

Thank you for your patronage at Ramayana Resort and Spa.

We are glad to know you have enjoyed your stay with us. At Ramayana Resort and Spa, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay.

Thank you again for sharing your experience on TripAdvisor.

We really look forward to welcoming you again in the near future.

Best Regards,
Wayan Wirasa
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Can Tho, Vietnam
1 review
“Nice and warming hotel”
5 of 5 stars Reviewed January 4, 2013

The hotel staff is very nice and friendly. The price is reasonable. The hotel is in good location, right in the center of the Kuta city. It is very convenient to go shopping or eating. Nice garden and pool. I would recommend this hotel.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Phuong D about Ramayana Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
desirewithinreach, General Manager at Ramayana Resort & Spa, responded to this review
January 5, 2013
Dear Phuong D

Warmest greeting from Ramayana Resort & Spa, Kuta Bali.
We do thank you for taking the time to share your experience during your stay with us.

We are so pleased to know that you loved the all aspects of the Ramayana Resort & Spa .
We will definitely share your great comments to all the staffs that will encourage them to keep continuing their good work and to always keep improving it.

We are looking forward to welcoming you back in the near future.

Best Regards,

Wayan Wirasa
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Ramayana Resort & Spa

Also Known As:
Ramayana Resort And Spa
Ramayana Hotel
Ramayana Resort Kuta
Ramayana Resort & Spa Bali/Kuta
Address: Jalan Bakung Sari, Kuta, Bali 80361, Indonesia
Phone Number:
Region: Indonesia > Bali > Kuta
Amenities:
Bar/Lounge Beach Business Center Free Breakfast Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotels in Kuta
#8 On the Beach Hotels in Kuta
#9 Luxury Hotels in Kuta
#14 Family Hotels in Kuta
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located in a heart of Kuta, Bali, the resort is hidden away in a tranquil tropical garden, complete with serene koi pools with cascading water features providing the soothing sound of running water. Close to International airport, Kuta Beach, Kuta Art Market, Shopping Center (Discovery Mall, Kuta Square, Kuta Center, and 5 star shopping mall "Kuta Beach Walk"), Food Center, Water bomb, and only walking distance to Night Club. ... more   less 
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