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“Absolutely Brilliant - Cannot wait to come back!!” 4 of 5 stars
Review of Hard Rock Hotel Bali

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Hard Rock Hotel Bali
4.0 of 5 Hotel   |   Jalan Pantai | Banjar Pande Mas, Kuta, Bali 80361, Indonesia   |  
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Ranked #41 of 181 Hotels in Kuta
Melbourne, Australia
1 review
“Absolutely Brilliant - Cannot wait to come back!!”
4 of 5 stars Reviewed December 28, 2013 via mobile

We stayed I December, first overseas holiday with the kids and it was a brilliant experience! Highlights would be the amazing pool that kept the kids entertained for hours, the pool activity staff were nothing short of amazing with their warm friendly personalities and a genuine love for kids and their jobs. The kids loved the lil rock club and the tears flowed on their last day when they had to say goodbye. For us happy hour at the swim up bar was not to be missed with our gorgeous bartender knowing our favourite drinks by our 2nd day!
The Hotel itself is a little dated but one has to bear in mind it is an older hotel, our room was clean but considering we paid extra for a deluxe premium roo we were a tad disappointed that our view was a demolition site next to the hotel. We solved this problem by simply keeping the curtains closed. One other point was I found house keeping to be very inconsistent, we were supposed to have a nightly turn down service but this only happened on 2 occasions out of an 11 night stay, only once did we get the towel origami (which the children loved) and on a few occasions our room was not made up until early afternoon which was a little annoying as more than once we had headed to our room for a little nap while the kids were in kids club only to have house keeping turn up 5 minutes later.
All that said, we had the best time ever and cannot wait to return next year

  • Stayed December 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this review, December 30, 2013
Dear Guest,

Thank you for your review of your recent stay at Hard Rock Hotel Bali. I’m thrilled to hear that you chose Bali and stayed at Hard Rock Hotel Bali for your family’s first overseas trip. It sounds like you had a great holiday.

I’m also delighted to hear that you enjoyed the level of service provided by our staff and the pool, which is Bali’s largest free-form swimming pool with its own Sand Island. Please accept my sincere apologies for the shortcomings experienced. Rest assured I have shared your feedback with the team as these do not reflect our aspirations and standards. We look forward to welcoming you again to Hard Rock Hotel Bali.

Thank you again for taking the time to share your feedback, which we very much appreciate.

All is One
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,967 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (378)
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English first
Buderim, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 27, 2013

Placed in the heart of Kuta, this hotel is extremely convenient with about a 100m walk from lobby to beach, restaurants and markets. The staff are so happy and friendly and make the time to greet you regardless of their role. The pool, gym, StarsDiner and all other facilities are outstanding, clean and there is always something for everyone! The room was great with a clean, fairly spacious bathroom and sleep area all with a gorgeous view. I recommend this hotel to anyone of any age, as it has something for everyone and will definitely be returning for another stay.

Stayed December 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this review, December 30, 2013
Dear Guest,

Thank you for sharing your review of your recent stay at Hard Rock Hotel Bali. I'm delighted to hear that you enjoyed the Hotel's facilities and your dining experience.

I'm also pleased to hear that you enjoyed your room and the level of service provided by our staff. I have shared your kind comments with the team and all of us look forward to welcoming you again to Hard Rock Hotel Bali.

Once again thank you for taking the time to share your review, which we very much appreciate.

Happy Holidays!

Love All - Serve All
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 26, 2013

Overall was ok, but I think it should not be rated as 5 star hotel until it gets refurbished. It felt like an old hotel. The lobby, the alley, the room, especially the bathroom. The lobby, it even had a size as small as 3 star hotel. I was there mainly to enjoy the memorabilia of the rock stars.

If you think for a location, there are lot of new 4 & 5 star hotels around the area with pretty much the same rate as this hotel.

The staff, they were amazingly friendly. About the breakfast, they should put some more spice and flavour to get it more tasty

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this review, December 30, 2013
Dear Guest,

Thank you for your review of your recent stay at Hard Rock Hotel Bali. I’m pleased to hear that you enjoyed the level of service provided by our staff despite few issues raised.

For the benefit of other readers, Hard Rock Hotel Bali is a 4-star rated Hotel and the rooms completed their refurbishment in 2012 with ongoing maintenance works performed at the highest standard for our guest’s convenience. Our food is carefully prepared to reflect the needs of our international guests for breakfast. However our dinner meal period at Starz Diner offers Taste of Asia buffet that might interest you. Nightly we serve up to 150 guests who share your preference for flavorful Asian Cuisine. Please accept my sincere apologies for the shortcomings experienced. I have shared your feedback with the team and we look forward to another opportunity to welcoming you again to Hard Rock Hotel Bali.

Thank you again for taking the time to share your feedback, which we very much appreciate.

All is One
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palmer, Alaska
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 26, 2013

It is a little dated, but the location is very good and right on the beach. This is a good place to stay for the first time traveler to Bali because there is a lot that you can walk to. Most of the shops etc are well within walking distance.

Room Tip: Don't get the cheap rooms as they are pretty small and are kind of sunken in on the ground floor...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brasilia
Top Contributor
76 reviews 76 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 26, 2013

It is a nice place, but we had two bad incidents in three days we stayed there. First we bought a cabana at the pool and try to reserve it one day before, the attendant said we only could reserve on the day we were going to use. So in the day we arrived before the front desk opens at 8am, and for our surprise all the best cabana were already reserved!!! Then in the last day we order some food at the pool and when we tried to sign the bill the attendant said that we should pay in cash because we had no credit any more, but at the check in they got a pre-authorization in our credit card much higher than we had spend, so there was no reason for that. Besides these we had a very good time there.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this review, December 30, 2013
Dear Guest,

Thank you for your review of your stay at Hard Rock Hotel Bali. I’m pleased to hear that you had a very good time during your holiday despite few issues raised.

We are deeply concerned on your shortcomings experienced during your stay. For the benefit of other readers, Hotel registered guest may charge bills to the room, however you had checked out prior to your lunch, therefore the restaurant requested the payment in cash or by another credit card transaction that could have been performed. Please accept our sincere apology on our service shortcomings at the Pool as this is not reflective of our standards. I have shared your feedback with the team and we look forward to another opportunity to welcoming you again to Hard Rock Hotel Bali.

Thank you again for taking the time to share your feedback, which we very much appreciate.

All is One
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 26, 2013

My wife, my 3 children and myself just got back from our best Bali visit yet. The activity crew (Nizar, Ibnu, Febita, Mr Bean, Hap, Bruno, Agus), Tabu/Little Rock (Ree, Yhanni, Aswyn and all the girls in little rock) treated our children and us like family. The kids loved all the activities. The food was delicious and we ate at the hotel most of our stay. The food staff from Stars especially Rose and the food staff from Splash especially Hani, Anom and Gday. The entertainment was amazing from little rock see the show and Centrestage thanks to Dee. I especially enjoyed Slap the Bread performances. The service at the swim up bar from Sonya and Priya they are so nice and friendly. Guest relations were always so helpful thanks to George. At Centrestage ive got to mention Dewi she was great! The entire staff were just fantastic. As the title says BEST HOLIDAY EVER! Im already planning our next visit at Hard Rock Bali.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this review, December 31, 2013
Dear Guest,

Thank you for sharing your fantastic review of your recent stay with us. I'm thrilled to hear that you and the family enjoyed the level of service provided by our staff.

I'm also delighted to hear that the kids loved all the activities at the pool and at the Lil' Rock Kids Club. I have shared your kind comments about your amazing experience with our entertainment team, food & beverage and guest relations. All of us look forward to welcoming you and the family again to Hard Rock Hotel Bali.

Once again, thank you for taking the time to share this review, which we very much appreciate.

Happy Holidays!

Love All - Serve All
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed December 26, 2013 via mobile

Excellent long weekend stay at the Hard Rock Hotel. Stayed in a deluxe pool view room, which was less than expected, with double aspect sea views and a small terrace with seating. Finish of the room was very good, the bed was comfortable, large amount of storage space offered, and the bathroom was of a very high standard in maintaining the cleanliness. Very impressed with boy who took care our room, seemed he really went above and beyond to ensure the room is spotless- The breakfast was a wide range of food and drink on offer, from asian cuisine and balinese choice to churros and chocolate, and eggs cooked to order. Very good service standards throughout - a special commendation to the concierge who recommended two restaurants in Kuta area. Free wifi is available. Interesting atsmosphere and music memorabilia with rockin attitude and western influences, and soft earth coloured tones. Food at the restaurant was good. Only one small flaw, and that is the issue of the access road, which isn't always obvious from the major destination, and might require you to double back in order to find it (it's easily missed the first time you arrive).

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Bali

Address: Jalan Pantai | Banjar Pande Mas, Kuta, Bali 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#9 On the Beach Hotel in Kuta
#11 Business Hotel in Kuta
#19 Family Hotel in Kuta
#19 Luxury Hotel in Kuta
#25 Spa Hotel in Kuta
#27 Romantic Hotel in Kuta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hard Rock Hotel Bali 4*
Number of rooms: 418
Official Description (provided by the hotel):
Sprawling across three hectares of pristine tropical property, Hard Rock Hotel Bali is located in Kuta, the heart of Bali’s famous entertainment and shopping district. Hard Rock Hotel Bali is Asia’s first Hard Rock Hotel and the leading entertainment hotel in Bali features 418 tribute rooms, luxury and deluxe suites reflect the glory and legends of Rock ‘n’ Roll , alongside six cutting edge food and beverage outlets. Additional features include Lil’ Rock – Kids Club, TABU Family Entertainment Center, Rock Spa, Body Rock fitness center and a Rock Shop – Hard Rock Merchandise Store.Hard Rock Hotel Bali is proud to be awarded:1. TripAdvisor Traveler's Choice 2013 - Top 10 Family Hotels in Indonesia2. Top 10 Best Resorts by Australian families for 2013 by Holidays with Kids magazine3. Emerald Winner of Tri Hita Karana Tourism Award 20134. Top Ten Best Hotel in Bali Best Brand Award 2013 by The Royal Bali Network International5. 1st winner of Industrial Relations in Badung ... more   less 
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Also Known As:
Hard Rock Kuta
Hard Rock Hotel Bali Kuta

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