Good service started the moment we walked out of the airport - our pick up service from the hotel was awaiting us with bottled water and a big smile.
Our bedroom & bathroom was on the small size for 2 adults and 2 kids. There wasn't enough cupboard space for all of our clothes. The bath tub was a very decent size and there was more space in the bathroom to place toiletry bags etc.
The bath products and towels was of very high standard. The was always plenty of hot water available when we all came back from the pool for a shower too.
The beds and pillows was perfect for us!
The bed turn down service at night made us feel very special. And the chocolates on our pillows sure was a nice touch too. The housekeeping staff made animals out of the towels and placed it on the kids bed. Our kids loved it, and over a week we had quite a selection of towel animals to show off. The Housekeeping department in this hotel is wonderful, very fast when we asked for extra towels etc too. Nothing was ever too much trouble for any one of them.
We paid extra for a good room (not sure if it was called premium or deluxe room), and with it we got access to the Chill out pool. This was perfect for us as our kids went to the kids club most days for a few hours and we could escape the hustle and bustle from the main pool. The food at the chill out pool is super good!
We have Hard Rock Hotel memebership and with this we received discounts at the kids club and on food and beverages. However, you must remember to take your card everywhere with you to receive this discount.
The team in kids club are amazing with the kids - you can even pre-order lunch there for them.
We bought the one time buffer dinner offer vouchers that was offered online while making the booking. The food was top notch. Came to a total of US$12 for our family.
Breakfast was very good too. Proper, good coffee is served with a smile. They have a very smart system at the hotel - once they show you to your table, they place an 'occupied' sign at your table, so you don't get into table wars on your return from the buffet area. Breakfast was served untill a decent time too - which allows for sleeping late. The head chef came out every morning and spoke to many guests. I mentioned to one of the breakfast supervisors that the que at the egg station was too long and questioned why there wasn't a second chef at the second stove. With in 3 minutes, a second chef came out to the egg station to help. We were very impressed!
The location is super. You can walk around the shops easily as there are proper sidewalks, maybe not very wide, but it is level and good enough to walk with a push chair. Opposite the hotel is a Coffee Bean with proper wifi. Must say, the wifi at the hotel wasn't very good at all, but this is maybe a good thing if on holiday with your family!
There is also a clinic on site with a doctor on duty. One child had an accident at the slide by the main pool, the slide was closed immediately and the child was taken upstairs to the clinic.
Main pool is huge, with cabanas and good quality sunbeds. There is also an area around the pool with real beach sand - this is great for smaller kids. The main pool also have a nice water play area for smaller kids. This is located away from the cabanas.
As this is the Hard Rock Hotel, there is always music in the reception area, so book your room carefully if you are a light sleeper.
Over all, this was the BEST SERVICE from members of staff that we have ever received at any hotel where we have stayed. The thing is, the Balinese people are in general very kind hearted, they adore children and they are always smiling. We felt so special and enjoyed their chats.
I think the General Manager of this hotel has a winning team!
Will we go back? YES YES YES!!
Book a room away from the reception area if you are a light sleeper.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for sharing your rave review on your recent stay at the Hard Rock Hotel Bali. I feel ecstatic to hear your amazing experience at the Hotel shared with our TripAdvisor readers. I;m delighted to know that you enjoyed the Chill Out Pool and throughout your dining experience at the Hotel.
I'm also pleased to know that you are our Stage Pass member and took the advantage on the privilege benefits at the Lil' Rock Kids Club and the Starz Diner restaurant. It sounds like you and the whole family had a great holiday in Bali. I have shared your kind comments to the whole team and all of us look forward to welcome you and the family again to the Hard Rock Hotel Bali.
Once again, thank you for taking the time to share your review, which we very much appreciate.
Love All - Serve All
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.