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“A fantastic hotel, but doesn't tick every box” 4 of 5 stars
Review of Hard Rock Hotel Bali

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Hard Rock Hotel Bali
4.0 of 5 Hotel   |   Jalan Pantai | Banjar Pande Mas, Kuta, Bali 80361, Indonesia   |  
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Toast And Jam
Ranked #33 of 190 Hotels in Kuta
Perth WA
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“A fantastic hotel, but doesn't tick every box”
4 of 5 stars Reviewed March 27, 2013

We stayed in a deluxe suite for 7 nights with a 1 yr and 5 yr old.
We decided on the HRH based on friends opinion and what we had read about the hotel online. Our opinion, to help others is grouped into likes and things that annoyed us;
Likes:
The airport pickup was exceptional.
On arrival at the hotel the reception experience was great, we felt like we were being well looked after.
Our deluxe suite room, 3rd floor facing the chill out pool, was ready at midday - well before the stated 2pm check in. The room was beautifully presented, clean, large, and well appointed - huge bathroom with bath, shower, toilet, a further separate toilet. We received a free bottle of wine, and fruit basket on arrival which was replenished during the stay. The staff went out of their way to cater for our 1 yr old, providing a baby bath, asking if we needed a bottle warmer, able to provide a cot. The room was cleaned promptly in the morning.
The pool was great, we all loved it. The beach section was perfect for our 1 year old, our 5 yr old loved the kids section and the water slides.
Kids club was loved by our 5 yr old who wanted to stay all day. The staff were great, they made us feel comfortable and the activities were appropriate including rock wall climbing, beach olympics, movie sessions (in an amazing movie room) and craft sessions.
The breakfast menu at starz cafe catered for all tastes. We were there early (thanks to our 1 yr old), so we had plenty of time to get food with no delay. high chairs were available, with staff happy to collect for us.
Hotel staff were helpful, polite, and we got the impression that they were genuine.
The central location in Kuta was great for quick shopping trips.
Check out was a really smooth process, and guest relations were happy to deal with any question we had.
The king size bed was very comfortable!
Things that annoyed us:
The Centrestage is in the middle of the hotel and the band cranks up at 8.30 every evening. Our room was facing the chill out pool so we heard the band play each evening. (We had a friend facing away from the pool and when asked they advised that they couldn't hear anything during their stay) Most nights it was a dull dooff dooff but the Sunday night was loud enough to wake the 1 yr old.
Bad coffee - luckily Starbucks was around the corner, and surprisingly did great coffee, but didn't open 'til 9am.
Food from room service and by the pool was just OK but not value for money. You can get much better and cheaper outside the hotel. (we have found other hotels we have stayed in to provide much better).
We missed having a genuine balcony for sipping G&T's and Jacks and dry!.
In summary, we enjoyed the stay and our 5 yr old really loved the hotel, but the centre stage noise was a deal breaker for us, and we wouldn't advise staying if you have young infants (unless I guess you can ensure a room facing away from the courtyards). If we had older kids then the noise probably wouldn't be problem.

Room Tip: For a quiet stay ask for a room facing away from the courtyards , but if you are there to party any...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,189 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (431)
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English first
Bali, Indonesia
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 27, 2013

Been here once. Feeling like a rockstar. Cozy bed. But the wall color isn't my taste. Nice pictures of musician everywhere. Hard Rock Bali has an awesome pool with bar, perfect with Bali's warm atmosphere. The service was very good and friendly. The food was good, but nothing special. A good place to stay with friends.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHB Marcom F, Manager at Hard Rock Hotel Bali, responded to this review, April 5, 2013
Dear Guest,

Thank you for your recent stay at Hard Rock Hotel Bali and kind comments on our Hotel's atmosphere and service. We're also really pleased that you had a good time at our pool and The Shack bar. Thank you again for taking the time to share your feedback, which we very much appreciate.

We look forward to welcome you and your friends again at Hard Rock Hotel Bali.

Love All - Serve All
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NEWMARKET, ONTARIO
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 25, 2013

Great hotel for families. The boys - 7 and 11 loved the main pool and water slides. They were entertained for hours. The staff were friendly and professional. Check in was quick and efficient. We stayed in a deluxe suite. It was a good size. They brought us fruit and chocolates daily. The amenities are slightly dated but have been kept clean and in good working order. We left our safe open one day with around $4000-5000 US cash, two ipads and two iphones and our passports. The room attendant immediately called security and they secured it for us. Nothing was taken. We were very appreciative of their honesty. Excellent location. The boys took surfing lessons on the beach. We used the spa- excellent massages. The breakfast offered an excellent selection. Would stay again and recommend this hotel. We booked the hotel online and during the currency exchange - we paid more than the quoted rate. That was a minor disappointment. They also had asked us for payment after we already paid but cleared it up quickly. The night bands were not very good on center stage. The dj music was good.

Room Tip: The deluxe suites are good for families. It is quiet around the chill out pool.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 22, 2013

I like staying at the Hard rock next to the beach but far enough away from the night clubs.
It is good for families and has the best pool in Bali. The food is great and the breakfast is unbelievable if you leave via the rear entrance you step straight into the shopping streets and not far from a shopping mall, the front entrance overlooks the beech the rooms are good but not great could do with updating but the staff are great I have stayed there 4 times and would stay there again

  • Stayed June 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHB Marcom F, Manager at Hard Rock Hotel Bali, responded to this review, April 5, 2013
Dear Guest,

Thank you for your stay at Hard Rock Hotel Bali and kind comments on our Hotel pool and staff. We're also really pleased that you had a great time during breakfast at our Starz Diner. Thank you again for taking the time to share your feedback, which we very much appreciate.

We look forward to welcome you again at Hard Rock Hotel Bali.

Love All - Serve All
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 21, 2013

I had a great stay at this hotel. Rooms were always cleaned well, grounds are kept looking great, the pool is amazing and there is plenty for the kids to do. Pool bar was a great spot to sit and have a few drinks thanks to the ever friendly staff. Centrestage bar has a good atmosphere thanks to a great band and energetic and friendly staff. Starz Diner puts on a nice buffet catering for both Western and Asian tastes. Would come back, mainly due to how welcome the staff make you feel, from house keeping to bar staff to the security at the gate. Thanks for a great experience.

Room Tip: If you have children or like an early night, request a room away from Centrestage as the band plays...
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johor Bahru, Malaysia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 21, 2013

The facilities in this hotel was so great. In the heart of Kuta area. Walking distance to the beach and shop. Breakfast was great. Lots of choice. The staff in hotel was ok but the staff in their hard rock shop which is near the starbucks really need an improvement. Not friendly enough and not helping their customers.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 20, 2013

In terms of location, Hard Rock Hotel equals to perfection. Walking distance from the beach & shops. Breakfast was kinda terrible for us, since it held on an semi-outdoor venue, some of the foods were lack of preservation, and not much to choose on. The service was bad for the Hard Rock shop, they were not helping & not friendly enough. Need to improve on the star-quality service.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Raja Kamar

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Bali

Address: Jalan Pantai | Banjar Pande Mas, Kuta, Bali 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Business Hotel in Kuta
#8 On the Beach Hotel in Kuta
#15 Luxury Hotel in Kuta
#16 Family Hotel in Kuta
#23 Spa Hotel in Kuta
#31 Romantic Hotel in Kuta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hard Rock Hotel Bali 4*
Number of rooms: 418
Official Description (provided by the hotel):
Hard Rock Hotel Bali- However You Wanna Play It Rock 'n' roll is more than music. It's a force-a kinetic spirit that's ageless and electric. And Hard Rock Hotel Bali is a monument to that spirit, creating destinations where anything is possible. A weekend of poolside lounging by day and hotel club-crawls by night? Yes. Incredible outdoor recreation for the whole family and kids-only clubs that are actually cool? Yes. An all inclusive experience you'll never forget? Yes. Indulgent spa treatments and cuisine from Michelin-star chefs? Yes. A mind-melting event experience? Yes. Whatever your destination, when you stay at Hard Rock Hotel Bali, you have arrived. ... more   less 
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Also Known As:
Hard Rock Kuta
Hard Rock Hotel Bali Kuta

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