We stayed in a deluxe suite for 7 nights with a 1 yr and 5 yr old.
We decided on the HRH based on friends opinion and what we had read about the hotel online. Our opinion, to help others is grouped into likes and things that annoyed us;
The airport pickup was exceptional.
On arrival at the hotel the reception experience was great, we felt like we were being well looked after.
Our deluxe suite room, 3rd floor facing the chill out pool, was ready at midday - well before the stated 2pm check in. The room was beautifully presented, clean, large, and well appointed - huge bathroom with bath, shower, toilet, a further separate toilet. We received a free bottle of wine, and fruit basket on arrival which was replenished during the stay. The staff went out of their way to cater for our 1 yr old, providing a baby bath, asking if we needed a bottle warmer, able to provide a cot. The room was cleaned promptly in the morning.
The pool was great, we all loved it. The beach section was perfect for our 1 year old, our 5 yr old loved the kids section and the water slides.
Kids club was loved by our 5 yr old who wanted to stay all day. The staff were great, they made us feel comfortable and the activities were appropriate including rock wall climbing, beach olympics, movie sessions (in an amazing movie room) and craft sessions.
The breakfast menu at starz cafe catered for all tastes. We were there early (thanks to our 1 yr old), so we had plenty of time to get food with no delay. high chairs were available, with staff happy to collect for us.
Hotel staff were helpful, polite, and we got the impression that they were genuine.
The central location in Kuta was great for quick shopping trips.
Check out was a really smooth process, and guest relations were happy to deal with any question we had.
The king size bed was very comfortable!
Things that annoyed us:
The Centrestage is in the middle of the hotel and the band cranks up at 8.30 every evening. Our room was facing the chill out pool so we heard the band play each evening. (We had a friend facing away from the pool and when asked they advised that they couldn't hear anything during their stay) Most nights it was a dull dooff dooff but the Sunday night was loud enough to wake the 1 yr old.
Bad coffee - luckily Starbucks was around the corner, and surprisingly did great coffee, but didn't open 'til 9am.
Food from room service and by the pool was just OK but not value for money. You can get much better and cheaper outside the hotel. (we have found other hotels we have stayed in to provide much better).
We missed having a genuine balcony for sipping G&T's and Jacks and dry!.
In summary, we enjoyed the stay and our 5 yr old really loved the hotel, but the centre stage noise was a deal breaker for us, and we wouldn't advise staying if you have young infants (unless I guess you can ensure a room facing away from the courtyards). If we had older kids then the noise probably wouldn't be problem.
- Official Description (provided by the hotel):
- Hard Rock Hotel Bali- However You Wanna Play It Rock 'n' roll is more than music. It's a force-a kinetic spirit that's ageless and electric. And Hard Rock Hotel Bali is a monument to that spirit, creating destinations where anything is possible. A weekend of poolside lounging by day and hotel club-crawls by night? Yes. Incredible outdoor recreation for the whole family and kids-only clubs that are actually cool? Yes. An all inclusive experience you'll never forget? Yes. Indulgent spa treatments and cuisine from Michelin-star chefs? Yes. A mind-melting event experience? Yes. Whatever your destination, when you stay at Hard Rock Hotel Bali, you have arrived. ... more less
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- Also Known As:
- Hard Rock Kuta
- Hard Rock Hotel Bali Kuta