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“Well maintained old hotel with great facilities” 5 of 5 stars
Review of Hard Rock Hotel Bali

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Hard Rock Hotel Bali
4.0 of 5 Hotel   |   Jalan Pantai | Banjar Pande Mas, Kuta, Bali 80361, Indonesia   |  
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It's A Suite Life
Ranked #39 of 175 Hotels in Kuta
Kuala Lumpur, Malaysia
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
33 helpful votes 33 helpful votes
“Well maintained old hotel with great facilities”
5 of 5 stars Reviewed January 30, 2013

It was my first time in Bali and I chose to stay here for 2N. Before reaching the hotel, my friend and I had such a long list on what to do in Bali. However, we changed our mind when we reached the hotel.

It seems that this hotel is the first hard rock hotel in Asia, so it is quite an old hotel. But then, it is well kept and maintained. We took the deluxe premium room. The view wasn't that great but the room was superb. I really love the smell of the shampoo and soaps.

We had the privilege to use the chill out pool. If you are the kind who prefer some privacy, then you will have all the privacy you want by hanging out at the chill out pool than the main pool of the hotel. As for us, we prefer the main pool since it is extremely huge and more facilities provided there. I really love the sandy pool. You do feel like you are at the beach. Despite Kuta beach is just the opposite of the hotel, you would prefer to spend your time and day at the pool than going to Kuta beach. You should try the HRC Nachos. It is delicious!!!

The staffs are very friendly and speak very good English. I realised that this hotel employs more male staffs than female staffs. Throughout our stay, we found that the male staffs are more keen to assist you as compare to the female staffs. For an example, upon check-in, we were not informed that we were entitled for various discounts at the relevant places around the hotel. The said female staff should just inform us on that but instead, she just gave us the room key and told us that she had placed the deposit for the room with our credit card. Just ensure that you check the coupons given to you upon check-in since the discounts were very good. At night, we wanted to go to Legian and only 1 male staff was at the reception. We wanted to know about the distant from the hotel to Legian and this male staff was extremely nice and helpful. He told us on what we need to do, the pricing of the cab and bike and what we need to be aware etc other than our initial inquiry. I think the female staffs should be a little bit friendlier to the customers. They should learn from their male colleagues on this.

The center stage is another place where you must go. The live band starts earlier and finishes at 12-ish. It is quite warm in there but it is worth a visit at night.

The rock shop in the hotel sells very limited merchandises. If you really wanna shop, you should go to the rock shop next to Starbucks or next to hard rock cafe.

The only downside of the hotel is the breakfast. We were disappointed with the breakfast and we skipped the breakfast on the next day.

thank to the staffs, we really had a great time here. We will definitely come here again and will try other hard rock hotels in Asia. Thanks for the best hospitality!!!

Room Tip: Don't get the room with garden view. u will get the mosquitoes and all sorts of insects in your...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (345)
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English first
Kuwait City, Kuwait
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 28, 2013

I enjoyed my staying there but the toilets does not meet the five star hotel standard. The Internet service was not free in the room, the rooms not provided with WiFi. Even the lobby or caves in the hotels were not provided with wifi. This may rate the hotel less.

Room Tip: Not recommended for Muslims the cleaniness not high standard.
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  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 28, 2013

After staying in a villa in Seminyak for 2 days, we decided to move to Kuta beach. Hard Rock Hotel seemed like the best location by far after staying here about 3 times before. The hotel is always crowded with people, even during off peak season. The rooms are of a decent size but from my multiple experience staying here, the rooms always have a weird smell almost like sewerage. It could be my luck, and whenever I ask the staff, they say its a plumbing problem. A bit of a waste if you ask me considering the effort they take in their decor. Because there was 15 of us, different families, our rooms were of different wings and some had rooms on the ground floor, with a bad view of staff motorcycle parking. The check in staff weren't accommodating to let us change rooms. There is no wifi in the rooms, breakfast is decent and the pool is great for everyone including kids. Food at HRC is not great and overpriced. Overall, service is always with a smile in this hotel and if you don't mind a overly populated hotel, this is not a bad choice.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aussie traveller
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 27, 2013

Had a great stay with my family of 5, including 3 teenage kids. Our second visit to Hard Rock as it's central location suits our needs with everything in walking distance. Had an adjoining room on the ground floor which was a bit musty.

Positives: Location and definately the pool. And "Paris" he's a helpful and friendly pool guy.
Negatives: Rooms are a bit musty and could do with a freshen up for the price you pay.
Overall, you only sleep and shower in your room so it's liveable for a couple of weeks.

Room Tip: Try and get the loft room if available.
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  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Western Australia
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 24, 2013

Hard Rock Hotel in Kuta doesn't really rock and there's not too much that is hard about it which suits much of my fellow travellers here who'd struggle if they had to think about what they're doing. Bali has that effect on some of us. The rooms are adequate, not luxurious but not dodgey either. I notice that some reviews talk of the rooms smelling like mould, well it's Bali and you run the air-conditioning 24/7 here so what do you expect, fresh air? I suspect that fresh air may be available via room service. Kids rule the roost and are catered for through the Kids Club and the impressive pool that has a sandy island, water slides and water playground. Pretty safe environment for them but I'd steer them away from the swim-up bar as that seems to be reserved for drunk Australians trying to sit upright after consuming twice their body weight in Bintang. That said, it would be down right un-Australian if they didn't attempt to do so and it makes their decison to get a dodgey tattoo of Bert Newton's face across their back easier (although I didn't know Bert had a beard). All in all there's not too much to think about here - breakfast tends to be included and the buffet covers off on every conceivable angle including hot fish curry, the breakfast of champions. The HRH is a safe have in the heart of Kuta near Poppies 1, across from the beach and around the corner from Kuta Square. There's a Starbucks next door if you need you caffeine hit before hitting the shops. Food at the Hotel is what you'd expect from the Hard Rock brand and is satisfying, especially the wood-fired pizzas by the pool, but I'd steer away from the Hard Rock Cafe as I've been a couple of times and never had a meal that I've not regretted paying for. The crew at the hotel are very courteous ad on occasion we've had some very good personal service from the guy looking after our room - Nyoman but I'm sure of you had Made, Ketut or Wayan look after you, you'll have a similar experience. Well, I'm going back next week with the family, so it can't be too bad, can it?

Room Tip: Family Suite for families with little kids only - with older kids (teenagers) you'll need two ro...
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  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Western Australia
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 23, 2013

We stayed for 6 night in January 2013. This is the first time I have stayed at the Hard Rock Hotel however I am a very regular visitor to Bali. We chose this hotel to celebrate my daughters 18th birthday (she was surprised with a birthday cake shaped like a guitar - nice touch!) and we were happy enough with the hotel and its facilities although some areas were looking tired. The breakfast is fantastic and the bands of an evening are very entertaining. The pool is huge with cabanas that can be rented for the day surrounding the pool area. We were there during school holidays and the children at the kids club looked like they were having a fantastic time! However the photos on the website are taken at very generous angles which makes the hotel rooms look much bigger than they are. We were disappointed that the Boom Box recording studio was "under renovation" (nothing mentioned on the website) during our stay which was disappointing as we wanted our daughter and her friends to be able to take home some extra memories (its these extras that people choose hotels for). We thought the dog made of towels on our bed one evening was a wonderful touch, so well done to the housekeeping staff! The security at the front was very good although the walk from the front gate to the lobby is long and up hill!! Whilst I enjoyed the experience at staying here, I am not a fan of large hotels and would much prefer a smaller balinese styled hotel.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunshine Coast
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 23, 2013

We stayed here with another family group in October 2012 for the first 3 nights of our 2 week holiday in Bali. Was a great place to start as it is just across the road to Kuta Beach and a short walk to poppies lane where you get the true Bali shopping experience. It's a very large resort style accomodation with an amazing pool complete with swim up bar, and private gazabos as an optional extra.
The breakfasts were great, typical large hotel buffet style with lots to choose from.
Drinks by the pool were quite expensive, so best to go across the road to the beach and find a nice spot under the trees where the locals with their portable bars will look after you very well. They have Bintang and soft drinks, but were happy to take us on their scooter to a shop they knew and we purchased Bacardi Breezers which they happily kept on ice and served up to me with my friend's Bintang's.
The ground floor of the resort has a cool bar with live night time entertainment, but I have to admit we only went there for a drink one night as we completely wore ourselves out during the days and were happy to go to bed instead.
The resort is quite westernised, so you don't really get the Balinese style experience here as we did when we stayed at other more traditional accomodation.

Room Tip: If you need to keep track of your kids, ask for a room near the pool. We stayed towards the back and...
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Bali

Address: Jalan Pantai | Banjar Pande Mas, Kuta, Bali 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#10 On the Beach Hotel in Kuta
#17 Luxury Hotel in Kuta
#23 Family Hotel in Kuta
#24 Spa Hotel in Kuta
#25 Romantic Hotel in Kuta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hard Rock Hotel Bali 4*
Official Description (provided by the hotel):
Sprawling across three hectares of pristine tropical property, Hard Rock Hotel Bali is located in Kuta, the heart of Bali’s famous entertainment and shopping district. Hard Rock Hotel Bali is Asia’s first Hard Rock Hotel and the leading entertainment hotel in Bali features 418 tribute rooms, luxury and deluxe suites reflect the glory and legends of Rock ‘n’ Roll , alongside six cutting edge food and beverage outlets. Additional features include Lil’ Rock – Kids Club, TABU Family Entertainment Center, Rock Spa, Body Rock fitness center and a Rock Shop – Hard Rock Merchandise Store.Hard Rock Hotel Bali is proud to be awarded:1. TripAdvisor Traveler's Choice 2013 - Top 10 Family Hotels in Indonesia2. Top 10 Best Resorts by Australian families for 2013 by Holidays with Kids magazine3. Emerald Winner of Tri Hita Karana Tourism Award 20134. Top Ten Best Hotel in Bali Best Brand Award 2013 by The Royal Bali Network International5. 1st winner of Industrial Relations in Badung ... more   less 
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Also Known As:
Hard Rock Kuta
Hard Rock Hotel Bali Kuta

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