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“Great Hotel” 4 of 5 stars
Review of Hard Rock Hotel Bali

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Hard Rock Hotel Bali
4.0 of 5 Hotel   |   Jalan Pantai | Banjar Pande Mas, Kuta, Bali 80361, Indonesia   |  
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Ranked #41 of 181 Hotels in Kuta
Kuala Lumpur, Malaysia
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Great Hotel”
4 of 5 stars Reviewed January 11, 2013

Unforgettable stays in Bali....which the staffs hospitality at the highest stake at all....the one that kills me is the water...how comes the water in the bathroom is so salty even i have to washed my hair strands with 2 bottles of complimentary mineral water.....do something about this please before my next planned stay :)..

The scenery is superb from the hotel even my addiction to Starbuck fulfilled each nights of the stay. Closeby to the tourist shopping spots...

The pool is excellent. Laying myself on the gazebo was authentic moment.

Room Tip: Rooms facing the center garden is quiter comparable to the nearby of the Center Stage.
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,968 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (379)
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English first
Darwin. Northern Territroy
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 10, 2013

We stayed at Hard Rock against friends advice. Should have listened to them... it was noisy, dirty, overpriced and was severely lacking mojo.
We had to move rooms three times. Were upgraded on the first night, but then they advised us that we had to move into a different room as they had messed up the booking, so we were put in a room near the bar, and the music was deafening. After being unable to sleep, we were moved again to a room on the other side of the property. It was definately quieter.
If you feel you need to stay here, request a room as far away from the action as you can get.

Staff were disengaged and kids club was grotty.

The good things about this property were the awesome pool (we hired a cabana by the pool and that was lovely), and the spa.. although overpriced, the massage was sensational.

I would not recommend this property!

Room Tip: Request a room far away from the main reception/bar area... otherwise you will not be able to sleep.
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  • Stayed February 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surabaya, Indonesia
Top Contributor
231 reviews 231 reviews
58 hotel reviews
Reviews in 49 cities Reviews in 49 cities
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed January 8, 2013

WOW, just amazing to stayed at very first Hard Rock hotel what I'm dreaming on for the long time. Finally we stayed here for two nite, and was awesome.

When we arrive they give us a lot of complimentary, welcome drink at center stage is serve. They give a free photo shoot, a key pass to the pool and so on. When we got our room, it was huge with private pool view. The kids was have a great time, but need extra care for my little boy.

We spent for three days without going out from this hotel, they have a lot of facility. Just lay down at the garden with big chess games. or reading some book. The kids played at 'Lil Rock and they have a good time.

Room Tip: I don't know to suggest for the room, they have a lot of different kinda.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 7, 2013

If you're younge and going with a few mates and expect a party at the hotel with youths, dont go to Hard Rock.
If you've got money and want to stay at a relaxing place that has high quality of serivce than Hard Rock is the Go!

The room service wasn't the best, terrible burgers and the ice cream 3/5 came melted. The beauty of the place was the pool, close proximity to the party centre and beach.

OH and Breakfast aint the best! The omeletes they cook could be better, Kartika Plaza has much better food.

Definatly would stay agian.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 7, 2013

Although not a typical Balinese hotel the people who worked there could not have done enough to make sure you had the best stay .The pool area is fantastic.it suited us as aa family as we have a 16 year old and 10 year old and there was something for everyone

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed January 6, 2013

Location is the only thing i would say is excellent about this hotel if one wants to stay in Kuta.It is kind of a landmark there.Otherwise , please avoid it. The service was not up to the mark. The rooms need upgradation. The worst was the Spa. I went there around 8 pm. The receptionist gave me a towel and locker key. Thats it. I went inside to see no helper there. No extra towels. Even slipped in the wet floor and hurt myself for the rest of the trip. Pool also scores a plus point , but Breakfast had ques and was not up to the mark either. i stayed there to experience "Hard Rock" BUT never again.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fandy L, Manager at Hard Rock Hotel Bali, responded to this review, January 15, 2013
Thank you for your kind comments and feedback.

We apologise if we did not live up to your expectations.

The Body Rock is managed by the Spa Receptionist and unfortunately she did not walk you to the Body Rock to explain the Gym facilities. I am surprised and perplexed that nothing was mentioned about your fall in the toilet to the Spa Receptionist when returning the key.

Buffet breakfast is offered at the coffee shop, Starz Diner; with a menu of over 125 items and seasonal items too are offered. Whereas, The Splash Bistro by the poolside, offers an A la Carte breakfast but is only available to our Suite guests.

Thank you once again for your feedback, so valued, that will assist us in reviewing our procedures and effectiveness in our training methods.


Andrew Khoo, MIH
GENERAL MANAGER
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
5 of 5 stars Reviewed January 5, 2013

kids Club is really good, the people are so nice and take really good care of the kids. They get free lunch and the parents can drop their kids off any time! Meal selection rotates daily, the kids get free slushies and fizzy drinks, free water bottle and they do lots of activities and also cooking.

The food here is average, a bit on the pricy side for what you get. The breakfast selection is appaulling, poor choice, terrible tea and coffee. Limited choice of spreads and cereals- no vegemite, peanut butter or Nutella. Room service is adequate.

The staff are very friendly and helpful!

The pool and cabanas have been fabulous. The bathrooms aren't the best, the water is hard a salty, terrible for washing your hair. Limited storage and no tables, not even an outside drying rack for your bathers, bathers will not dry inside.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Bali

Address: Jalan Pantai | Banjar Pande Mas, Kuta, Bali 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#9 On the Beach Hotel in Kuta
#11 Business Hotel in Kuta
#19 Family Hotel in Kuta
#19 Luxury Hotel in Kuta
#25 Spa Hotel in Kuta
#26 Romantic Hotel in Kuta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hard Rock Hotel Bali 4*
Number of rooms: 418
Official Description (provided by the hotel):
Sprawling across three hectares of pristine tropical property, Hard Rock Hotel Bali is located in Kuta, the heart of Bali’s famous entertainment and shopping district. Hard Rock Hotel Bali is Asia’s first Hard Rock Hotel and the leading entertainment hotel in Bali features 418 tribute rooms, luxury and deluxe suites reflect the glory and legends of Rock ‘n’ Roll , alongside six cutting edge food and beverage outlets. Additional features include Lil’ Rock – Kids Club, TABU Family Entertainment Center, Rock Spa, Body Rock fitness center and a Rock Shop – Hard Rock Merchandise Store.Hard Rock Hotel Bali is proud to be awarded:1. TripAdvisor Traveler's Choice 2013 - Top 10 Family Hotels in Indonesia2. Top 10 Best Resorts by Australian families for 2013 by Holidays with Kids magazine3. Emerald Winner of Tri Hita Karana Tourism Award 20134. Top Ten Best Hotel in Bali Best Brand Award 2013 by The Royal Bali Network International5. 1st winner of Industrial Relations in Badung ... more   less 
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Also Known As:
Hard Rock Kuta
Hard Rock Hotel Bali Kuta

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