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“Convenient!” 4 of 5 stars
Review of Mercure Kuta Bali

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Mercure Kuta Bali
4.0 of 5 Hotel   |   Jl Pantai Kuta 10x | Banjar Pande Mas, Kuta, Bali 80361, Indonesia   |  
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Ranked #91 of 180 Hotels in Kuta
Singapore, Singapore
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
“Convenient!”
4 of 5 stars Reviewed May 13, 2014

This is my second stay at Mercure Kuta. And this hotel will always be my go-to hotel whenever im in Kuta.
The location is perfect, 1 min walk away from the beach and its just a junction away from all the food and shopping the wild nightlife.
The staff at the hotel are always friendly and ready to help.
Wifi is available and the rooms are always clean and proper.
Breakfast was quite a feast!

Would definitely recommend Mercure Kuta!

Room Tip: Choose a higher floor room for that sea-view.
See more room tips
  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureKuta8, Management at Mercure Kuta Bali, responded to this review, May 16, 2014
Dear Mercure Kuta Bali Guest.

Warmest Greeting from Mercure Kuta Beach Bali…

We would like to thank you for choosing Mercure Kuta Bali Beach during your recent visit to Bali and for sharing your appreciation about our breakfast, staff and wi fi to us.
We are delighted to learn that you had an excellent stay with us and particularly value our hotel.
Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Mercure Kuta Beach Bali.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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835 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Jakarta, Indonesia
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed May 13, 2014

This is my first time to stay in Kuta area, and I choose Mercure Kuta. In my imagination, Kuta is crowded and noisy, so I prepare myself mentally to stay in a hectic place. But to my surprise I kind of enjoy it. Mercure Kuta is a nice place (not as big as any resort in Nusa Dua), but it is more realistic for me. The staffs are amazing, the location is fabulous (probably cause I loved shopping), the thing I like the most is the rooftop pool. If you are a kind of guy who like to stay in the center and taste a bit of everything in Bali from beach to nightlife, this is the place to be. But if you are a kind of guy who wants to relax the whole day in your lazy chair, then you'll better find other places.

  • Stayed May 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureKuta8, Management at Mercure Kuta Bali, responded to this review, May 16, 2014
Dear Mercure Kuta Bali Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We would like to thank you for choosing Mercure Kuta Bali Beach during your recent visit to Bali and for sharing your appreciation regarding our staff, location and pool.
We are delighted to learn that you had an excellent stay with us and particularly value our hotel.
Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Mercure Kuta Beach Bali.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bismarck, North Dakota
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 12, 2014

This hotel is in a great locaion. Right across the street from the beach. The staff really treats you well, every time you enter they greet you with a smile. The Mercure have a pool on the 4th floor with an incredible view overlooking the beach. The rooms are good, nothing special, but you get good value for the price at the Mercure Kuta.

There are shopping malls, restaurants, Kuta Square, and bars within walking distance of the hotel. The Hard Rock Bali is right next door.

I would recommend this hotel for anybody traveling to Bali.

  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureKuta8, Management at Mercure Kuta Bali, responded to this review, May 13, 2014
Dear Mercure Kuta Bali Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We would like to thank you for choosing Mercure Kuta Bali Beach during your recent visit to Bali and for sharing your appreciation with us.
We are delighted to learn that you had an excellent stay with us and particularly value our hotel.
Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Mercure Kuta Beach Bali.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Top Contributor
57 reviews 57 reviews
53 hotel reviews
Reviews in 27 cities Reviews in 27 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed May 7, 2014

I'm a frequent guest at Mercure Kuta Bali and as much as I like the location, its pool area, the room are clearly deteriorating really fast. I would suggest a refurbishment exercise really soon.
I would still return though as the value for location and price is great :)

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureKuta8, Management at Mercure Kuta Bali, responded to this review, May 8, 2014
Dear Ms.Mcmeelo,

Warmest Greeting from Mercure Kuta Beach Bali…

We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.

Your comment regarding our room and our services has been well noted and will be taken into consideration for future room renovation and service improvement.

I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve.
We hope you will give us another chance to welcome you in the near Future.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 5, 2014

Stayed here in April 2014
Whilst not too flashy the accommodation and hospitality was faultless. Positioned in the heart of Kuta. The buffet breakfast was very nice and the staff very accommodating. A visit to the rooftop pool is a must with an amazing view onto the main street of Kuta. I would definitely stay here again whilst in Kuta!

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureKuta8, Management at Mercure Kuta Bali, responded to this review, May 7, 2014
Dear Mr/s Slats84,


Warmest Greeting from Mercure Kuta Beach Bali…

We would like to thank you for choosing Mercure Kuta Bali Beach during your recent visit to Bali and for sharing your appreciation with us.
We are delighted to learn that you had an excellent stay with us and particularly value our hotel.
Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Mercure Kuta Beach Bali.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 1, 2014

We stayed in the mercure for 2 nights on our honeymoon moon the service was horrible they could hardly understand you and where quiet rude didnt recieve much for being on our honeymoon either. The room is very small and needs upgrading. The pool is the only good thing about this resort. Would not recommend.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureKuta8, Management at Mercure Kuta Bali, responded to this review, May 7, 2014
Dear Ms. Ashley,

Warmest Greeting from Mercure Kuta Beach Bali…

We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.

Your comment regarding our room and our services has been well noted and will be taken into consideration for future room renovation and service improvement.

I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve.
We hope you will give us another chance to welcome you in the near Future.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 29, 2014

We booked this hotel for a business trip at short notice. When our flight was delayed our travel agent informed the hotel we'd be late. When we arrived a sleazy manager said our rooms were "broken". Obviously they'd been sold out from under us. It was 3am and we were left to trudge, with our luggage, up and down the street looking for another hotel. I'm sure many people have had enjoyable holidays staying here, but consumers should know this is possible at the Mercure in Kuta. And here's the catch - we're still waiting for our refund.

Stayed April 2014, traveled on business
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureKuta8, Management at Mercure Kuta Bali, responded to this review, April 29, 2014
Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.

Your comment regarding our room and our services has been well noted and will be taken into consideration for future room renovation and service improvement.

I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve.
We hope you will give us another chance to welcome you in the near Future.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Kuta Bali

Address: Jl Pantai Kuta 10x | Banjar Pande Mas, Kuta, Bali 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 On the Beach Hotel in Kuta
#27 Luxury Hotel in Kuta
#45 Spa Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Kuta Bali 4*
Number of rooms: 130
Official Description (provided by the hotel):
Located in the center of Bali's most famous beach. Surrounded by dining, entertainment and shopping Mall. 130 rooms in contemporary Balinese style, 2 bars, Restaurant, Roof Top's swimming pool, Spa, WiFi Access. ... more   less 
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Also Known As:
Mercure Kuta Bali Hotel Kuta
Accor Kuta Bali

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