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“Reasonable Place to Stay” 3 of 5 stars
Review of Mercure Kuta Bali

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Mercure Kuta Bali
4.0 of 5 Hotel   |   Jl Pantai Kuta 10x | Banjar Pande Mas, Kuta, Bali 80361, Indonesia   |  
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Ranked #91 of 180 Hotels in Kuta
Kuala Lumpur, Malaysia
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Reasonable Place to Stay”
3 of 5 stars Reviewed April 5, 2013

A good reasonable hotel to choose if you want to save money for shopping and be in the heart of the action at Kuta Beach. Our room was clean, well appointed and the air conditioning worked well. A pity that wireless internet is not free or included in the room hire, besides it is not very reliable. Lovely foyer and atrium, the pool view with its infinity edge is a great place to hang out in the afternoons and have a cocktail or two.

Room Tip: Rear rooms on floor three are very quiet!!
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurekutaBali11, Room Division Manager at Mercure Kuta Bali, responded to this review, April 7, 2013
Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…
We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.
We were very pleased to read that you had enjoyed stayed with us, It is always encouraging for us to learn that our valuable customer are satisfied with our service as it is what we strive for everyday.
We hope that we will have the pleasure of welcoming you again in the near future.

Your sincerely,

I Gede Ngurah Mertha Sedana
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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836 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Jakarta, Indonesia
1 review
4 of 5 stars Reviewed April 4, 2013

The swimming pool is very nice. We can see the beach and sun set from pools site. In the morning walking on the beach in the front of the hotel is favorite activities for the kids. From the hotel we were easily to finds foods by walking distance. Lovely hotel.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurekutaBali11, Room Division Manager at Mercure Kuta Bali, responded to this review, April 8, 2013
Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…
We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.
We were very pleased to read that you have enjoyed your holiday.
It is always encouraging for us to learn that our valuable customer are satisfied with our service as it is what we strive for everyday.
We hope that we will have the pleasure of welcoming you again in the near future.

Your sincerely,

I Gede Ngurah Mertha Sedana
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 4, 2013

The Hotel, view is just amazing, facing the Kuta Beach. Heart of the Kuta. When checking in, the staffs, was very polite and kind. They have very good service skills. Was suppose to check in later, however, after 30 mins they managed to get for us a room. And they got us a balcony sea view room.

Infinity pool was amazing. Tho breakfast wasn't that fantastic, still good. And they have very clean rooms. Tho did much like the toilet, As the toilet bowl was very cramp. just beside the door. Toilet was pretty small.

But other then that a great place to stay. Walking distant to Hard Rock and to the new shopping mall.

Room Tip: Do request for a Sea View room.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurekutaBali11, at Mercure Kuta Bali, responded to this review, April 8, 2013
Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…
We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.
We were very pleased to read that you appreciated the Friendliness and Assistance of our staff and you had enjoyed your Holiday.
It is always encouraging for us to learn that our valuable customer are satisfied with our service as it is what we strive for everyday.
We hope that we will have the pleasure of welcoming you again in the near future.

Your sincerely,

I Gede Ngurah Mertha Sedana
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 3, 2013

I stayed at Mercure Kuta Bali fr 22March to 25 March 2013. Though we were given the ground floor room, it was clean, quiet and most convenient. Mercure Kuta has an excellent location. There is food on the left and right just outside of the hotel. The popular Kuta beach is directly opposite the hotel too! Beachwalk shopping mall is just 5 minutes away. Whatever you want to purchase is just within walking distance away. Friendly and helpful staff and always greet you with a smile.
Value for money - EXCELLENT LOCATION!

Room Tip: Rooms on the fourth floor is just by the swimming pool and you can watch the sunset from there!
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurekutaBali11, Room Division Manager at Mercure Kuta Bali, responded to this review, April 3, 2013
Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…
We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.
We were very pleased to read that you appreciated the Friendliness and Assistance of our staff and you had enjoyed your Holiday.
It is always encouraging for us to learn that our valuable customer are satisfied with our service as it is what we strive for everyday.
We hope that we will have the pleasure of welcoming you again in the near future.

Your sincerely,

I Gede Ngurah Mertha Sedana
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 31, 2013

Clean room, friendly staff, right on Kuta Beach. Location is in the heart of the Kuta activities. Good deal for the money, given the location. Infinity pool on the 4th floor has good decking and great views.

Room Tip: Ocean view deluxe room will put the busy street right under your window but the room is still relati...
See more room tips
  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurekutaBali11, Room Division Manager at Mercure Kuta Bali, responded to this review, April 3, 2013
Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.

We were very pleased to read that you appreciated the Friendliness and Assistance of our staff and you had enjoyed your Holiday.

It is always encouraging for us to learn that our valuable customer are satisfied with our service as it is what we strive for everyday.

We hope that we will have the pleasure of welcoming you again in the near future.

Your sincerely,

I Gede Ngurah Mertha Sedana
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 22, 2013

Our stay at the Mecure Kuta was pleasant. The rooms were tidy and we had a wonerful view from our room. The staff was helpful and friendly. The only disappointing part of our stay was the breakfast that was provided. The choices were limited and the pastries were terrible. There was plenty of staff in the restaurant but weren't servicing the customers. Plates were left stacking up on the tables as the staff was just standing around. The restaurant has great views and would benefit with some care and attention with the menu and the staff being more diligent. Other than the breakfast our stay was enjoyable and the location was great with the beach close and shopping

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurekutaBali11, Room Division Manager at Mercure Kuta Bali, responded to this review, March 25, 2013
Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.

We were very pleased to read that you appreciated the Friendliness and Assistance of our staff and you had enjoyed your Holiday.

Your comment regarding our services in Restaurant has been well noted and Has been passed it to our Food and Beverages manager for service review.

We do appreciates you bringing this issue to our attention and therefore giving us an opportunity to improve.

We hope that we will have the pleasure of welcoming you again in the near future.

Your sincerely,

I Gede Ngurah Mertha Sedana
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Al-Khobar
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 17, 2013

Me and my wife stayed at this hotel during our honeymoon in Bali. The best thing about this hotel is the location and the view from our room (which is facing the beach) is amazing. We can see and enjoy the sun rise and sun set from our bed, literally. The room itself is on the small side but it's clean and nicely furnished. The bathroom also on the small side with small winged door so the bathroom door is essentially useless. The breakfast, which is on the roof terrace, is very good with lots of varieties and the view is just amazing. The swimming pool, also located on the roof, has amazing view, I really like swimming here and then just relax enjoying the view. Overall, this is a good hotel with excellent location and we are recommending this hotel to fellow travellers.

Room Tip: Ask for the room facing to the beach since the view is amazing
See more room tips
  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurekutaBali11, Room Division Manager at Mercure Kuta Bali, responded to this review, March 18, 2013
Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…
We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.
We were very pleased to read that you had enjoyed your Holiday. It is always encouraging for us to learn that our valuable customer are satisfied with our service as it is what we strive for everyday.
We hope that we will have the pleasure of welcoming you again in the near future.

Your sincerely,

I Gede Ngurah Mertha Sedana
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Kuta Bali

Address: Jl Pantai Kuta 10x | Banjar Pande Mas, Kuta, Bali 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 On the Beach Hotel in Kuta
#27 Luxury Hotel in Kuta
#45 Spa Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Kuta Bali 4*
Number of rooms: 130
Official Description (provided by the hotel):
Located in the center of Bali's most famous beach. Surrounded by dining, entertainment and shopping Mall. 130 rooms in contemporary Balinese style, 2 bars, Restaurant, Roof Top's swimming pool, Spa, WiFi Access. ... more   less 
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Also Known As:
Mercure Kuta Bali Hotel Kuta
Accor Kuta Bali

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