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“Easily Accessible and Comfortable” 5 of 5 stars
Review of Ibis Bali Kuta

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Ibis Bali Kuta
3.0 of 5 Hotel   |   Jalan Raya Kuta No. 77, Kuta, Bali 80361, Indonesia   |  
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Ranked #70 of 190 Hotels in Kuta
Singapore, Singapore
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
52 helpful votes 52 helpful votes
“Easily Accessible and Comfortable”
5 of 5 stars Reviewed May 30, 2013

I am staying in this hotel for 3 nights. we purchase it without breakfast because we really got no time for relax breakfast.

check in is quite fast..but when checking out only left 1 staff while a lot of people are waiting. hmm..

for room wise, it is good and clean everyday by their staff.
for price wise, it is quite reasonable.

for location, it is very strategic.
for those who drive or ride motorbike, it is FREE parking. located underground... yahoo00!!..

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisBaliKuta, General Manager at Ibis Bali Kuta, responded to this review, May 31, 2013
Dear Mr. Jumianto,

Thank you very much for taking the time to write a review on TripAdvisor!
I appreciate your trust towards of Ibis Bali Kuta and i would like to thank you once again and look forward to welcoming you in the future.

Should you need any further assistance or inquiry regarding your future stay, please do not hesitate to contact us via email at reservation@ibisbalikuta.com or call us at +62-361-756 500.

Very Best Regards,

Priyatna Widjajasoekma
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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224 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 27, 2013

I stayed 2 night with my Family.
On my second night, in the middle of early early morning (6 am in the morning) out of the sudden the Security Officer came knocking on our door. He asked us to give him our car key. He would like to move our car because the hotel general manager is arriving and apparently we parked our car in his parking lot.

There is NO signs what so ever in the parking area that the parking lot we occupied is appointed only for the General Manager and the security officer during the night we arrived and parked our car did not say anything about the parking lot.

This is VERY VERY RUDE
I've travelled around and stayed in numerous hotel.
This is the first time ever i have experience this kind of treatment.
It is RUDE and DANGEROUS.

I am very disappointed. I would not stay at this hotel ever again.
There r a lot of other hotel options in the area with better service quality.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisBaliKuta, General Manager at Ibis Bali Kuta, responded to this review, May 27, 2013
Dear Mrs. Stella Septania,

Thank you for taking the time to express your important review of Ibis Bali Kuta.

Please allow me to apologize unreservedly for the shortfalls experienced. This is definitely not the standards we strive to achieve. I regret that your experience was not up to the standards that our team take pride in delivering. Your comments are taken very seriously and corrective actions have already been implemented. We truly value your feedback. I would welcome the opportunity to have you back to experience the higher level of our service.

Thank you again for giving us the opportunity to investigate the issues you raised and review them with our service team. We are committed to the highest level of service and I regret to hear of your experience. I do hope that you will give us another chance in the future to turn your experience around.

Regards,

Priyatna Widjajasoekma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 24, 2013

Virtually brand new and still spotlessly gleaming, this hotel ticks every box applicable to the Ibis chain with creature comforts at a bargain price.

Speedy check-in, reliable high speed wi-fi and a selection of english TV channels aided the settling in process while crisp white linen, comfy beds and efficient aircon offered cosy nights and a perfect power shower and hot buffet local breakfast ensured a great start to the day in the small but perfectly landscaped courtyard garden.

What really sets this hotel apart though is the heartfelt hospitality of the staff - a warmth only genuine job satisfaction can muster and here it really shows. Ably led by the Duty Supervisor, Mr. Gede Suarmandika, each and everyone of them really make their patrons feel like guests rather than clients, a feeling very few establishments manage to offer at hotels in any price range let alone the budget end.

All in all, a model Ibis hotel and a benchmark for the rest of the economy hotel chains in Indonesia.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisBaliKuta, General Manager at Ibis Bali Kuta, responded to this review, May 27, 2013
Dear Mr/Mrs. Aga2011London,

Thank you for your time to express your value comment of Ibis Bali Kuta.

It was a great pleasure reading your post and the excellent compliments on the service from our team members, of whom I am personally very proud.
I appreciate your trust towards of Ibis Bali Kuta and i would like to thank you once again and look forward to welcoming you in the future.

Should you need any further assistance or inquiry regarding your future stay, please do not hesitate to contact us via email at reservation@ibisbalikuta.com or call us at +62-361-756 500.

Very Best Regards,

Priyatna Widjajasoekma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ampang
Top Contributor
119 reviews 119 reviews
53 hotel reviews
Reviews in 42 cities Reviews in 42 cities
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed May 9, 2013

Value:
Very cheap considering it is in Kuta area.
The hotel provides airport shuttle.

Location:
Beside the main road. Easy to find.
Approx 10 minutes from the airport.
15 minutes drive to Kuta beach.
20-30 minutes walk to Kuta beach.

Nearby:
Lots of food stalls ranging from Halal and Non-Halal. There are stalls/ restaurants opposite the hotel, to the east and west of the hotel as well. just walk along the main road.
Souvernier shops are about 5-10 minutes walk to the east side of the hotel. Price is reasonable, but some items are slightly expensive as compared to Tanah Lot/ Denpasar Market.

Room
Basic but no refrigerator.
Aircond is cold enough.
Water pressure is acceptable.
Bathroom size is small - capsule type. Might be a bit hassle for big size people.
Toilet amenities-soap,shower cap.

Hotel facilities
gym
there is no swimming pool. but then again, why need swimming pool when u will spend most of the time outside the hotel and on the beach.
breakfast is minimum, just like other ibis but is sufficient to start the day.
rental cars are on standby at the hotel lobby. just ask for from the receptionist. the price might range from IDR400k-IDR500k depending on the vehicle type and your bargaining power.

Service
Quality of service is at the very best. 5 star service.
Staff are friendly and helpful at all times.

Sleep quality
Very comfortable

Overall Experience
I love this hotel!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisBaliKuta, General Manager at Ibis Bali Kuta, responded to this review, May 13, 2013
Dear Mr/Mrs. Nazzerooney,

Thank you for your time to express your value comment of Ibis Bali Kuta.

I have personally noted for your comment and will share about this with my team.
I appreciate your trust towards of Ibis Bali Kuta and i would like to thank you once again and look forward to welcoming you in the future.

Should you need any further assistance or inquiry regarding your future stay, please do not hesitate to contact us via email at reservation@ibisbalikuta.com or call us at +62-361-756 500.

Very Best Regards,

Priyatna Widjajasoekma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 4, 2013

My stay over all was great at Ibis Kuta , and only ONE thing that bothered me.

On the evening of March 27 after I checked in. I had female friend came over to visit me, and she had a motorcycle parked in the basement.
After she visited me and was about to leave on her motorcycle, the Security personnel in the basement asked "If she was doing a massage in the room, and she stated No, then the security guard asked her for a tip " and she didn't give any and left the hotel in a very upset condition. She called me and reported to me about what happened.

This is very disturbing incident, and I don't know what type of security personnel that you hired at that Hotel,

Please , fix this problem.

Thank you,

Iman Ben Djohan

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisBaliKuta, General Manager at Ibis Bali Kuta, responded to this review, April 7, 2013
Dear Mr. JakartaRaiders,

Thank you for taking the time to express your important review of Ibis Bali Kuta.

Please allow me to apologize unreservedly for the shortfalls experienced. This is definately not the standards we strive to achieve. Your comments are taken very seriously and corrective actions have already been implemented. We truly value your feedback.

I appreciate your trust towards of Ibis Bali Kuta and i would like to thank you once again and look forward to welcoming you in the future.

Regards,

Priyatna Widjajasoekma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 29, 2013

It is located at Kuta, convenient if You are interested to stay in Kuta Area. However little bit further from entertainment and any good spas.
Toilet is small. Just like the rented temporary toilet used at void deck when theres any event. Room service quality of food went well until last few nights it got worst. Other than that, it is quite ok fr a good budget deal if u dun mind taking a taxi.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisBaliKuta, General Manager at Ibis Bali Kuta, responded to this review, April 1, 2013
Dear Ms. AisyahDZana,

Thank you very much for taking the time to write a review on TripAdvisor!
We are very grateful for your value comments and thank you for bringing this issue to our attention and I apologies for any inconvenience cause.

I appreciate your trust towards of Ibis Bali Kuta and i would like to thank you once again and look forward to welcoming you in the future.

Should you need any further assistance or inquiry regarding your future stay, please do not hesitate to contact us via email at reservation@ibisbalikuta.com or call us at +62-361-756 500.

Best Regards,

Priyatna Widjajasoekma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medan
Top Contributor
71 reviews 71 reviews
66 hotel reviews
Reviews in 48 cities Reviews in 48 cities
294 helpful votes 294 helpful votes
4 of 5 stars Reviewed March 15, 2013

This new hotel was not more than one year old. The design was special, it is a modern Balinese architecture. The hotel was just 5 minutes from the airport and it was located at Jalan Raya Kuta Tuban,which was quite famous with the Joger shop (souvenir shop) and Krisna Shop (sell batik, Balinese sanck, and of course Bali made souvenir). Food are very easy to find near the hotel. Like all Ibis hotel in the world, the rooms are very clean, smart, bright, and quite spacious. The bathroom is very efficient, shower water power was not very strong. Most of the rooms are facing the inner courtyard, that means it was nice as you can avoid the traffic sound. The lobby is small and not very nice to sit there as it shares the same space with the dining area. Wifi is free of charge at the whole hotel, but you need to key on the password every time you log in. Please be aware that this hotel does not have swimming pool and playing ground which is not suitable for family with children. The breakfast was good with Indonesian and Western food. There are also parking spaces underground. Please be reminded that this is not a beachfront hotel. The famous Kuta beach is quite far (about 1,5 km). Taxi are abundant and if you prefer to walk, it is still possible (30 minutes walk). Beside the hotel there are two mini market and just in front hotel is pharmacy. Chinese food outlet was just at the right side of hotel. Overall, this is a business hotel, but the modern concept keeps it nice to stay and relax for those you like traveling out at daytime. The price was very competitive and I would consider it quite cheap for a very clean and new hotel.

Room Tip: Choose the room facing the back as these are the quietest room.
See more room tips
  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisBaliKuta, Hotel Manager at Ibis Bali Kuta, responded to this review, March 18, 2013
Dear Mr. Arnolim,

Thank you very much for taking the time to write a review on TripAdvisor!
We are very grateful for your value comments and thank you for bringing this issue to our attention and I apologies for any inconvenience.

I appreciate your trust towards of Ibis Bali Kuta and i would like to thank you once again and look forward to welcoming you in the future.

Should you need any further assistance or inquiry regarding your future stay, please do not hesitate to contact us via email at reservation@ibisbalikuta.com or call us at +62-361-756 500.

Very Best Regards,

Priyatna Widjajasoekma
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Bali Kuta

Address: Jalan Raya Kuta No. 77, Kuta, Bali 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#7 Business Hotel in Kuta
#15 Best Value Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Bali Kuta 3*
Number of rooms: 156
Official Description (provided by the hotel):
Ibis Bali Kuta located at Kuta area. Convenient and easly accessible location. Inviting customers to live the right business and leisure experience. Ibis Bali Kuta features 156 rooms and is strategically located in Kuta area, only 15 minutes from the central business district, close to the Bali Convention Centre (BTDC Nusa Dua), Shopping Centre and easily accessible from the International Airport. The hotel also offers a restaurant, terrace area, bar, and health club. ... more   less 
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Also Known As:
Ibis Bali Kuta

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