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“Good Value,” 4 of 5 stars
Review of BEST WESTERN Kuta Beach

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BEST WESTERN Kuta Beach
3.0 of 5 Hotel   |   Jalan Benesari, Pantai Kuta, Kuta, Bali 80361, Indonesia   |  
Hotel amenities
Ranked #66 of 177 hotels in Kuta
Penang Island, Malaysia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Good Value,”
4 of 5 stars Reviewed March 26, 2013

Rooms are a bit small but clean and if your windows are facing beach then its plus. Only around 70m to the beach and less crowded near there. Best point is - good service, breakfast included for the price offered ( plus nice breakfast) with a good variety. Staffs are friendly and helpful with the kids. My 8 year old son love the roof top pool. Overall the service you get for the price is more than good.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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380 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 24, 2013

Hi, first of all don't be fooled by the photos on this hotel that are posted on hotel websites.Its nothing like that. Not only are the rooms small the whole hotel itself is very small and cramp right from the lobby,rooms,toilets,swimming pool,balcony etc. The bar on the roof top was a total turn off, the bar has a so called terrace over looking the sea that is what you see in the photos but there is a translucent curtain closing it, covering the view. God damn, not sure what was that for.The breakfast area is always crowded as it is also very small for the number of rooms they have and the buffet breakfast is nothing to shout about. About the swimming pool, don't even bother. Definitely not worth the $80+, that I paid for the room. Only plus abt the hotel is that its near the beach and the staffs are good. Will never book it again, unless I get it for like $40- $50 as thats what it is worth.

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternKutaBeach, management at BEST WESTERN Kuta Beach, responded to this review, March 27, 2013
March 27, 2013
Dear Balakrish23
Warmest Greeting form Best western Kuta Beach,

Thank you for your great feedback and high appreciation to our services and hotel facilities. It is through feedback such as yours, that always encourages us to keep our product and services reach its level of quality.

It is a pleasure to me knowing your satisfaction of your recent stay with us. I will gladly share it with all the team and this will certainly motivated them to keep up the good work.

Your remark has been carefully noted and I can assure you the necessary steps have been taken to avoid such inconveniences in the future.

All of us at Best western Kuta Beach are looking forward to have you back again with us.

Best Regards,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed March 21, 2013 via mobile

Bad points:
- Rooms were small
- bathroom was small
- pool smelled like rust (I only went once at night)
- the colour Scheme in a few rooms are a bit off (purple and yellow curtains??)
- only gave one key-card per room

Good points:
- good service
- extremely near to the beach
- Scenery is amazing
- albeit small, the rooms are comfortable.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternKutaBeach, Front Office Manager at BEST WESTERN Kuta Beach, responded to this review, March 27, 2013
Dear DeadS10th,
Warmest Greeting form Best western Kuta Beach,

Thank you for your great feedback and high appreciation to our services. It is through feedback such as yours, that always encourages us to keep our product and services reach its level of quality.

It is a pleasure to me knowing your satisfaction of your recent stay with us. I will gladly share it with all the team and this will certainly motivated them to keep up the good work.

All of us at Best western Kuta Beach are looking forward to have you back again with us.

Best Regards,
Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 27, 2013 via mobile

Stayed here during a work trip to Bali. Paid USD 48 per night with breakfast and for that price could not complain. Hotel is not directly on Kuta Beach but on a smaller road leading from it however just a 3 minute walk from the beach where you can have surf lessons and sun bathe. Buffet breakfast is good and nice staff. Be aware that at the time I write this reiew another hotel is being built next door so a bit of noise from that. Also the lobby and restaurant ceiling is a bit low?

  • Stayed February 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternKutaBeach, management at BEST WESTERN Kuta Beach, responded to this review, February 27, 2013
Dear danjakarta,
Warmest Greeting form Best Western Kuta Beach,


Thank you for your great feedback and high appreciation to our services and hotel facilities. It is through feedback such as yours, that always encourages us to keep our product and services reach its level of quality.

It is a pleasure to me knowing your satisfaction of your recent stay with us. I will gladly share it with all the team and this will certainly motivated them to keep up the good work.
Your remark has been carefully noted and I can assure you the necessary steps have been taken to avoid such inconveniences in the future.

All of us at Best Western Kuta Beach are looking forward to have you back again with us.

Best Regards,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aylesbury, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 24, 2013

I stayed at this hotel for 3 nights from 30th January 2013 in a deluxe room, before going to Java for a month. I really enjoyed staying at this hotel, the rooms are fine,clean and tidy. The pool is on the roof and very nice with good views of the beach and a real sun trap, the only down side is is quite small if it got busy, by the pool is a bar/lounge which again has the great views of the beach while your having a drink.
its only 5 minutes walk from the beach down a small lane , which is a little narrow and can get little busy at times and across the Jalan Pantai (beach street) and only 10 minutes walk from a brand new shoping mall (Sorry forgot the name) along Jalan Pantai and in the other direction along the lane about 10 mins walk from Jalan Legian, so your central for what ever u want to do, be it the beach or shopping or eating on Jalan Legian.
Breakfast was included and was good, they will cook your eggs how you want them and you can ask for bacon if you wish. i had one meal in the restaurant which was very nice.
I really enjoyed my short say there, its great value at the price, so i am returning for another 3 nights at the begining of March before returning home.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternKutaBeach, Management at BEST WESTERN Kuta Beach, responded to this review, February 26, 2013
Dear Mr. Martin 109

Warmest Greeting from Best Western Kuta Beach…

Thank you for your great feedback and high appreciation to our services. It is through feedback such as yours, that always encourages us to keep our product and services reach its level of quality.

It is a pleasure to me knowing your satisfaction of your recent stay with us. I will gladly share it with all the team and this will certainly motivated them to keep up the good work.

All of us at Best western Kuta Beach are looking forward to have you back again with us.

Kind Regard
Management
BEST WESTERN Kuta Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed February 20, 2013

I stayed here in December 2011 when the hotel had just opened.

Some Possitives:

* The Rooftop Pool was awesome and the bar area up there was good, i even got to plus in my phone and play some music.
*The Location is awesome if you want to hang out at the beach all day
*The Scooter Hire Shop 10m from the hotel reception was Convenient
*The hotel was very new which was awesome!
*There was a corner shop 200m from the hotel which was handy for late night munchies

Now The Negatives:

*The Rooms are Tiny, seriously way to small only 17Sqm!!
*The beds are small to counteract the tiny room, I'm 6'3 and i couldn't fit on the bed!
*The Breakfast was average at best i didn't really bother with it, but it came free with the room.
*The Bathroom in the room is so so small/Unusable.
*The Location is fairly far away from all the shopping etc (Just pay 50,000 and hire a scooter!)

Overall, I will not and am not staying at this hotel again! Its just to to small and not worth the money you pay unfortunately, I am returning to Bali in a few days and have chosen a hotel the i think is much better but i will be reviewing it soon.

My Partner also hated the hotel and said it was funny how i don't fit anywhere haha!

Room Tip: Way to Small! Avoid if you enjoy a big room
See more room tips
  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternKutaBeach, Management at BEST WESTERN Kuta Beach, responded to this review, February 22, 2013
Dear Mr Kalvin

Warmest Greeting from Best Western Kuta Beach…
We sincere thank you for choosing Best Western Kuta Beach as your accommodation during your Holiday in Bali.
Thank you for bringing to our attention the problem you have encountered during your visit in our hotel , therefore giving us an opportunity to improve.
The experience you describe in your letter causes us deep concern.
We hope this unpleasant incident will not deter you from patronizing Best Western network again and we look forward to seeing you at other Best Western Property again in the near future.

Best Regards,
Management
BEST WESTERN Kuta Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 19, 2013

Me and a bunch of friends stayed here as part of our Bali trip, we booked 2 rooms via Agoda.com. The rooms are nothing to shout about and is typical for a modern chain hotel. But because it is a modern chain hotel, you can expect all the necessary amenities to be available; free wifi, clean towels, too many channels on the TV, toiletries, etc. Location wise, it is great if you want to be near the beach because it is mere minutes walk to Kuta Beach, but if you want to go to the main shopping area in Legian as well as the nightlife haunt of Sky Garden and the like, it is not so great, you'll have to walk through some dark lanes to the main road, and another 30 minutes walk towards the main shopping and nightlife area. But if you can ride a bike, then it is not a problem, there are plenty of bikes available for rent cheaply, just remember to wear helmet and bring your license.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternKutaBeach, management at BEST WESTERN Kuta Beach, responded to this review, February 21, 2013
Dear Flywan,

Warmest Greeting form Best western Kuta Beach,


Thank you for your great feedback and high appreciation to our servicesand hotel facilities. It is through feedback such as yours, that always encourages us to keep our product and services reach its level of quality.

It is a pleasure to me knowing your satisfaction of your recent stay with us. I will gladly share it with all the team and this will certainly motivated them to keep up the good work.
Your remark has been carefully noted and I can assure you the necessary steps have been taken to avoid such inconveniences in the future.

All of us at Best western Kuta Beach are looking forward to have you back again with us.

Best Regards,
Management
Best Western Kuta Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Kuta Beach

Address: Jalan Benesari, Pantai Kuta, Kuta, Bali 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 On the Beach Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Kuta Beach 3*
Official Description (provided by the hotel):
BEST WESTERN Kuta Seaview is a newly built property with modern-minimalist design. It's built by combining the hospitality spirit of Balinese people, as well as the high standard of BEST WESTERN facilities and services. The hotel comprises of 144 rooms, each equipped with room amenities of international standard, a swimming pool, and a roof to bar overseeing the beautiful Balinese sea as well as the impeccably breathtaking sunset. The hotel is strategically located at the heart of Bali to ensure comfort and convenience. Within walking distance are the paradise for surfers, with white sands beaches along the famous Kuta beach, the enormous shopping areas and the center of Bali nightlife entertainment. ... more   less 
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Also Known As:
Best Western Kuta Beach Hotel Kuta
BEST WESTERN Kuta Beach Bali

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