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“Good Value for money” 4 of 5 stars
Review of BEST WESTERN Kuta Beach

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BEST WESTERN Kuta Beach
3.0 of 5 Hotel   |   Jalan Benesari, Pantai Kuta, Kuta, Bali 80361, Indonesia   |  
Hotel amenities
Ranked #80 of 180 Hotels in Kuta
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Good Value for money”
4 of 5 stars Reviewed January 16, 2013

If you are after a no frills hotel with everything you need then this is it. Not as flashy as many hotels in Bali but if you are on a budget and don't spend heaps of time in your hotel room when you holiday then this is the hotel for you. The beds were a little firm and the rooms weren't huge but other than that the hotel was fine. Breakfast was good, same options pretty much every day. Location was not bad, about a 15 min walk to central Kuta but also close to Legian which is a nicer option sometimes.

Room Tip: Be sure to get a room facing out towards the back of the hotel as there are weird rooms which face a...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternKutaBeach, Management at BEST WESTERN Kuta Beach, responded to this review, January 21, 2013
Dear Mr. Ryan

Warmest Greeting form Best western Kuta Beach,

Thank you for your great feedback and high appreciation to our services and hotel facilities. It is through feedback such as yours, that always encourages us to keep our product and services reach its level of quality.

It is a pleasure to me knowing your satisfaction of your recent stay with us. I will gladly share it with all the team and this will certainly motivated them to keep up the good work.

All of us at Best western Kuta Beach are looking forward to have you back again with us.

Best Regard,

Management
BEST WESTERN Kuta Beach
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438 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Delhi, Delhi, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 13, 2013

great location but with construction activity in full swing right next to the hotel.The delux room is ok in size,but the ocean view from 1429, 2429, 3429,4429 is blocked.ROOSTERS ARE A MENACE,I believe they belong to the hotel and urgently need to be relocated,they just dont let you relax.construction activity is in full swing in the neighborhood so dont expect a silent and dust free environment.the staff is very polite helpful and ever smiling,except that man in the restaurant who insisted that i am not allowed to take things from the buffet despite being informed that my daughter is sick and cannot come down .i would come back..but only when the construction in and around is over and the roosters
have been given a new home

Room Tip: choose a delux room or the suite no 1429,2429,3429 4429 are to be avoided.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternKutaBeach, Management at BEST WESTERN Kuta Beach, responded to this review, January 14, 2013
Dear, Mr Vikashbatt

Warmest Greeting from Best Western Kuta Beach…
We sincere thank you for choosing Best Western Kuta Beach as your accommodation during your Holiday in Bali.
Thank you for bringing to our attention the problem you have encountered during your visit in our hotel , therefore giving us an opportunity to solve it.
Your remark has been carefully noted and I can assure you the necessary steps have been taken to avoid such inconveniences in the future.
we look forward to seeing you again at other future.

Best Regard
Management
BEST WESTERN Kuta Beach
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perth
Top Contributor
84 reviews 84 reviews
31 hotel reviews
Reviews in 16 cities Reviews in 16 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 13, 2013 via mobile

We stayed here from the 7-13 January
We were on our honeymoon and the service was excellent we checked in earlier than expected by Chandra at reception and Fatima was very helpful. When we were showed to our room which was standard room,we had a knock at the door and they brought in a heart chocolate shaped honeymoon cake it was so lovely of them! The cake was delicious! My partner was sick and cold and when I asked for extra blanket they provided straight away! Nothing was any trouble at all for them and I noticed they are always cleaning around hotel which I have never seen at quite a few other hotels,spot cleaning and changing water in water feature! The free wifi was good and I never had a problem with it. The breakfast however was disappointing there were flies all over the fruit and breads and we got put off and didn't eat for 4 days out of the 6 for breakfast even though we paid for it. We would go out every other morning for breakfast. The bacon you had to ask for it and they serve it to you cold on a little plate,the bacon should be cooked all at once and put in the warmers like all the other food! The omelettes were cooked all at once as well and put in the Warmer too and would be cold,omelettes should be cooked as ordered like at all the other hotels. Our room 4306 was a little noisy at first but then it was ok,it's on level 4. The pool area is lovely and the view is beautiful of the ocean. The music was relaxing as they have a dj in the afternoon when you watching the sunset. Our bed was hard and it was squeaky the pillows were nice and soft though. Most times you could hear furniture being moved in the other rooms,which was annoying but at night when u were tired you would sleep. The food upstairs in the pool bar wasn't very nice. Anyway we enjoyed our stay and we want to thank all the staff for a wonderful service provided.
Thank you
Kind regards
Linda & Geoff

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternKutaBeach, Management at BEST WESTERN Kuta Beach, responded to this review, January 13, 2013
Dear Addikted2travel,
Warmest Greetings from BEST WESTERN Kuta Beach..!

Thank you for your short stay story with us. I was very pleased to read that you appreciated the assistance of our staff and enjoyed your stay in our hotel.. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.
Your comments has been wellnoted and share to the department concerned.
All of us at Best western Kuta Beach are looking forward to have you back again with us.

Best Regards.
Management
BSET WESTERN Kuta Beach
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Singapore, Singapore
Top Contributor
130 reviews 130 reviews
82 hotel reviews
Reviews in 51 cities Reviews in 51 cities
131 helpful votes 131 helpful votes
3 of 5 stars Reviewed January 10, 2013

Hi,

A few point to note about this hotel:
1) Rooms are small.
2)Location, near the beach but not close the excitements of Kuta, still have to do alot of walking.
3)You for sure don't need a wake up call, you can hear plenty of chickens cooing non stop early in the morning, disturbing the sleep and it can be heard through the windows.
4) There is mart opposite the hotel if you need anything.
5) The staffs were good.
6) The rooms are wifi enabled.
7) The bed was average to sleep.
8)Bathroom felt congested, too small.
Overall it was an OK stay.
Thanks.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternKutaBeach, Management at BEST WESTERN Kuta Beach, responded to this review, January 11, 2013
Dear Swordfish01,
Warmest Greetings form BEST WESTERN Kuta Beach..!
Thank you for your great feedback and high appreciation to our services and hotel facilities. It is through feedback such as yours, that always encourages us to keep our product and services reach its level of quality.
Your comments has been wellnoted and share to the department concern.
I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve.
We hope you will give us another chance to welcome you in the near Future.
Best Regards,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 1, 2013

the pictures on the website i found were very misleading i wouldnt recommend this hotel the rooms were extremely small the staff made you feel as though everything you asked was too much trouble, when we complained and asked to speak to the manager they tried to fob us off with someone acting as a manager when in fact they wasnt, they then laughed at the complaints we had, although after this very serious complaint they did try to make changes. the pool is very small and there was building work being done in front of the hotel this was never made clear to us when we booked this or even upon arrival. and the hotel is very noisy if you are looking for a peace and tranquility then this is a no go. we did get moved rooms but this wasnt much better as they were doing building work on the rooms above us so if you wanted an afternoon sleep you couldnt. i certainly wouldnt put this hotel as a 3*. the food was average and very monotonous.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternKutaBeach, Management at BEST WESTERN Kuta Beach, responded to this review, January 6, 2013
Dear Willybobs1986,
Warmest Greeting from Best Western Kuta Beach…
We sincere thank you for choosing Best Western Kuta Beach as your accommodation during your Holiday in Bali.
Thank you for bringing to our attention the problem you have encountered during your visit in our hotel in Month of November, therefore giving us an opportunity to improve.
The experience you describe in your letter causes us deep concern. I can reiterate our regret that we did not handle the situation in the proper manner, kindly rest assured that appropriate training will be conducted to avoid tha recurrence of such incident in the future.
We hope this unpleasant incident will not deter you from patronizing Best Western network again and we look forward to seeing you at other Best Western Property again in the near future.
Best Regards,
Management
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Sabang, Indonesia
1 review
4 of 5 stars Reviewed December 27, 2012

Located in the center of kuta beach , near the beach it is one of the best location in bali , although the room not really big but we enjoyed our stay there , the breakfast was really great ! complete and all fresh ! You should try this hotel if you're in Bali .

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternKutaBeach, Management at BEST WESTERN Kuta Beach, responded to this review, January 6, 2013
Dear HotelManagerMax,
Warmest Greetings form BEST WESTERN Kuta Beach,
Thank you for your great feedback and high appreciation to our servicesand hotel facilities. It is through feedback such as yours, that always encourages us to keep our product and services reach its level of quality.
It is a pleasure to me knowing your satisfaction of your recent stay with us. I will gladly share it with all the team and this will certainly motivated them to keep up the good work.
All of us at Best western Kuta Beach are looking forward to have you back again with us.

Best Regards,
Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed December 27, 2012

The pictures on their website might be a bit misleading. Just as their claim of being just besides the beach. The room given to me required refurbishment and had a musty smell whereas the main shopping area as well as the beach is a good 10-12 minute walk away. The hotel swimming pool looks massive only in the pictures. It is in fact pretty small.

Now to the good part:- Its a short drive from the airport, the breakfast has a good spread of european food and the staff is friendly. Since my stay was for only a couple of nights, I found myself leaving the hotel very early in the morning and returning back only late at night- all I needed was a comfortable bed for a good night's rest. For that, this hotel was wonderful value for money.

If I return to Bali, I will look around for some better options situated closer to the beach. However, for those on a budget trip, this hotel is not a bad option at all!

TIP: Don't let the hotel's concierge trick you into accepting an expensive activity package (rafting/trekking etc). You will get much better deals in the market area if you talk with the guys at the 'Tourist Info booth'.

  • Stayed January 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Kuta Beach

Address: Jalan Benesari, Pantai Kuta, Kuta, Bali 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 On the Beach Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Kuta Beach 3*
Number of rooms: 144
Official Description (provided by the hotel):
BEST WESTERN Kuta Seaview is a newly built property with modern-minimalist design. It's built by combining the hospitality spirit of Balinese people, as well as the high standard of BEST WESTERN facilities and services. The hotel comprises of 144 rooms, each equipped with room amenities of international standard, a swimming pool, and a roof to bar overseeing the beautiful Balinese sea as well as the impeccably breathtaking sunset. The hotel is strategically located at the heart of Bali to ensure comfort and convenience. Within walking distance are the paradise for surfers, with white sands beaches along the famous Kuta beach, the enormous shopping areas and the center of Bali nightlife entertainment. ... more   less 
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Also Known As:
Best Western Kuta Beach Hotel Kuta
BEST WESTERN Kuta Beach Bali

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