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BEST WESTERN Kuta Beach: Traveler Reviews

Jalan Benesari, Pantai Kuta, Kuta, Bali 80361, Indonesia
Hotel amenities
BEST WESTERN Kuta Beach
Ranked #42 of 156 hotels in Kuta
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177 reviews from our community

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Traveler rating
    43
    83
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    7
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Date Rating
Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“this hotel is nothing like it is advertised”
3 of 5 stars Reviewed January 1, 2013

the pictures on the website i found were very misleading i wouldnt recommend this hotel the rooms were extremely small the staff made you feel as though everything you asked was too much trouble, when we complained and asked to speak to the manager they tried to fob us off with someone acting as a manager when in fact they wasnt, they then laughed at the complaints we had, although after this very serious complaint they did try to make changes. the pool is very small and there was building work being done in front of the hotel this was never made clear to us when we booked this or even upon arrival. and the hotel is very noisy if you are looking for a peace and tranquility then this is a no go. we did get moved rooms but this wasnt much better as they were doing building work on the rooms above us so if you wanted an afternoon sleep you couldnt. i certainly wouldnt put this hotel as a 3*. the food was average and very monotonous.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask willybobs1986 about BEST WESTERN Kuta Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternKutaBeach, Management at BEST WESTERN Kuta Beach, responded to this review
January 6, 2013
Dear Willybobs1986,
Warmest Greeting from Best Western Kuta Beach…
We sincere thank you for choosing Best Western Kuta Beach as your accommodation during your Holiday in Bali.
Thank you for bringing to our attention the problem you have encountered during your visit in our hotel in Month of November, therefore giving us an opportunity to improve.
The experience you describe in your letter causes us deep concern. I can reiterate our regret that we did not handle the situation in the proper manner, kindly rest assured that appropriate training will be conducted to avoid tha recurrence of such incident in the future.
We hope this unpleasant incident will not deter you from patronizing Best Western network again and we look forward to seeing you at other Best Western Property again in the near future.
Best Regards,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sabang, Indonesia
1 review
“Great Hotel , Great Breakfast !!”
4 of 5 stars Reviewed December 27, 2012

Located in the center of kuta beach , near the beach it is one of the best location in bali , although the room not really big but we enjoyed our stay there , the breakfast was really great ! complete and all fresh ! You should try this hotel if you're in Bali .

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask HotelManagerMaxOne about BEST WESTERN Kuta Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternKutaBeach, Management at BEST WESTERN Kuta Beach, responded to this review
January 6, 2013
Dear HotelManagerMax,
Warmest Greetings form BEST WESTERN Kuta Beach,
Thank you for your great feedback and high appreciation to our servicesand hotel facilities. It is through feedback such as yours, that always encourages us to keep our product and services reach its level of quality.
It is a pleasure to me knowing your satisfaction of your recent stay with us. I will gladly share it with all the team and this will certainly motivated them to keep up the good work.
All of us at Best western Kuta Beach are looking forward to have you back again with us.

Best Regards,
Management.
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Mumbai, Maharashtra, India
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Decent Location, good breakfast”
3 of 5 stars Reviewed December 27, 2012

The pictures on their website might be a bit misleading. Just as their claim of being just besides the beach. The room given to me required refurbishment and had a musty smell whereas the main shopping area as well as the beach is a good 10-12 minute walk away. The hotel swimming pool looks massive only in the pictures. It is in fact pretty small.

Now to the good part:- Its a short drive from the airport, the breakfast has a good spread of european food and the staff is friendly. Since my stay was for only a couple of nights, I found myself leaving the hotel very early in the morning and returning back only late at night- all I needed was a comfortable bed for a good night's rest. For that, this hotel was wonderful value for money.

If I return to Bali, I will look around for some better options situated closer to the beach. However, for those on a budget trip, this hotel is not a bad option at all!

TIP: Don't let the hotel's concierge trick you into accepting an expensive activity package (rafting/trekking etc). You will get much better deals in the market area if you talk with the guys at the 'Tourist Info booth'.

  • Stayed January 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask Jaydeep S about BEST WESTERN Kuta Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Good Value for Money”
4 of 5 stars Reviewed December 26, 2012

I stayed at the BWKB for 9 days in Dec 12.I needed to upgrade my room to a deluxe (on 2nd story)to get an adjoining room for my kids. This was a good call. The rooms were larger and the aspect was to the beach ( rather than a dark view to the middle of the hotel). Everything was clean and worked including good aircon and cable TV. It was noisy....no doubt.... Gaps under the doors letting in night music from the restaurant, passing guests etc..... The staff is very friendly and helpful, the is an ample buffet breakfast (Indonesian food focus). However, all up for about $58 per room (booked thru Hotels.com), it is a good value, well located hotel which provides a clean basic room. Don't expect 5 star luxury for a 3 star price.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Bonecrusher64 about BEST WESTERN Kuta Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternKutaBeach, Management at BEST WESTERN Kuta Beach, responded to this review
December 30, 2012
Dear Bonecrusher64,
Warmest Greetings form BEST WESTERN Kuta Beach,
We are really appreciating your time to drop us your great comment regarding your stay at BEST WESTERN Kuta Beach.
I’m really happy that you were overall satisfied with the facilities and services provided by our Hotel, especially our nice and friendly and helpful staff, our clean hotel, good aircon and Cabel TV. Your feedback is extremely valuable to us as it helps us to inprove the quality of our service to better meet your needs.
Thank you once again for sharing your experience and I hope we will have the pleasure of welcoming you again soon in BEST WESTERN Kuta Beach.

Best personal regards,
Management.
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1 review
“Beware!”
2 of 5 stars Reviewed December 25, 2012 via mobile

Best Western!?!? More like worst western. Don't be fooled, expecting the quality of rooms to be similar to other best westerns. This "Best Western" is independently owned and managed (says the sign located in the lobby). What you see on the website is quite the opposite of what it is in reality. The staff were nice, everything else was terrible. This hotel does not face the beach. It only can be accessed through an alley which can only fit 1 car. I booked a deluxe room and found out that all the deluxe rooms are facing an area of cages full of chickens. That would be noisy. I downgraded my room to a superior one, which was facing an empty land area. Boy I was wrong. I should have listened to the previous reviewers, that this hotel DOES NOT have any noise insulation whatsoever. I repeat, NO SOUND INSULATION. You can hear the security blowing the whistle everytime a car arrives, people walking by, closing/opening doors. To make it worse, there were 2 little kids who were always screaming and running around every morning when I stayed there. Please save yourselves from the inconvenience. Very dissapointed.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask jabronity about BEST WESTERN Kuta Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternKutaBeach, Management at BEST WESTERN Kuta Beach, responded to this review
December 30, 2012
Dear Jabronity,
Warmest Greetings from BEST WESTERN Kuta Beach…
We sincere thank you for choosing Best Western Kuta Beach as your accommodation during your holiday in Bali.
Your comments has been wellnoted and share to the department concerned.
I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve.
We hope you will give us another chance to welcome you in the near Future.
Best Regards,

Management BEST WESTERN Kuta Beach.
Report response as inappropriate
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Additional Information about BEST WESTERN Kuta Beach

Also Known As:
Best Western Kuta Beach Hotel Kuta
Best Western Kuta Beach Hotel
BEST WESTERN Kuta Beach Bali
Address: Jalan Benesari, Pantai Kuta, Kuta, Bali 80361, Indonesia
Region: Indonesia > Bali > Kuta
Amenities:
Bar/Lounge Beach Business Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 On the Beach Hotels in Kuta
Price Range: $
Official Description (provided by the hotel):
BEST WESTERN Kuta Seaview is a newly built property with modern-minimalist design. It's built by combining the hospitality spirit of Balinese people, as well as the high standard of BEST WESTERN facilities and services. The hotel comprises of 144 rooms, each equipped with room amenities of international standard, a swimming pool, and a roof to bar overseeing the beautiful Balinese sea as well as the impeccably breathtaking sunset. The hotel is strategically located at the heart of Bali to ensure comfort and convenience. Within walking distance are the paradise for surfers, with white sands beaches along the famous Kuta beach, the enormous shopping areas and the center of Bali nightlife entertainment. ... more   less 
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