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“You get what you pay for” 2 of 5 stars
Review of HARRIS Hotel & Residences Sunset Road

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HARRIS Hotel & Residences Sunset Road
3.5 of 5 Hotel   |   Jl. Pura Mertasari, Sunset Road, Kuta, Bali, Indonesia   |  
Hotel website
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Hotel amenities
Ranked #74 of 180 Hotels in Kuta
New York City, New York
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
“You get what you pay for”
2 of 5 stars Reviewed June 28, 2014

Only $45 a night, but terrible service. Had to ask several times to get an extra blanket delivered, and lunch took over an hour with no one else in the cafe. I felt like the staff just didn't really care about providing quality service to guests.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this review, July 2, 2014
Dear Valued Guest,

First of all, We Thank You for your time on writing your experience during your last visit to Bali at HARRIS Sunset Road Hotel.

Kindly please accept our sincere apologize for inconvenience time as recent your stay with us. This opinion issue of course we took seriously action related with department as our concern to improve and deliver maximum service to all the guest in our hotel. Perhaps in the future we still have a great opportunity to deliver delight service and meet in your expectations.

Again, Thank You for your feedback and on behalf of the team and Management Harris Hotel & Residences Sunset Road Bali are looking forward to welcoming you back at our hotel.

Harrisly Yours,

Hengky TAMBAYONG
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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151 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Spanish first
  • Any
English first
Jakarta
Top Contributor
79 reviews 79 reviews
36 hotel reviews
Reviews in 33 cities Reviews in 33 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed June 27, 2014

Stay here for 2 nights, business purpose. Had a grand launching and press conference here. The room is nice, but small. The food was not so good. But I can deal with that.
The staff is nice and put a great attention to the guests.
The location is also near to seminyak and kuta, but you have to take taxi which you can order from the hotel reception.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this review, July 2, 2014
Dear Valued Guest,

We would like to Thank You for choosing HARRIS Hotel & Residences Sunset Road Bali as Your accommodation choice during Your recent stay in Bali and have spend your time to write us a review.

Regarding your room accommodation we have 4 types of rooms category available and perhaps in the future you will enjoy the category with different size and facilities. For the food review we do apologize if your opinion still need improvement and we have to coordinated related your suggestion with department concern.

Again Thank You for your comments related with our services during your trip, that our commitment will deliver the best service at all the time to our guest and we are looking forward to welcoming you back in the near future at Harris Hotel & Residences Sunset Road Bali.

Harrisly Yours,

Hengky TAMBAYONG
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
australia
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 22, 2014

We have been longtime fans of HARRIS Tuban with its wonderfully welcoming staff, its excellent facilities, and its convenient proximity to Denpasar airport which makes it the perfect choice for the first and last night in Bali (if not indeed longer!) HARRIS Tuban's manager, Hengky Tambayong, a.k.a 'Bali's best Hotel Manager' ☺ now also manages HARRIS Sunset Road which made us stay there on this trip to Bali, and we were not disappointed. Au contraire, now we are torn between HARRIS Tuban and HARRIS Sunset Road! Perhaps in future we'll stay at HARRIS TUBAN just after arriving, and at HARRIS Sunset just before departure to double the pleasure! ☺ Thanks you once again, HARRIS, and thank you, Hengky Tambayong! You deserve both your titles of best hotel and best hotel manager in Bali! ☺

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malang, Indonesia
1 review
5 of 5 stars Reviewed June 13, 2014

Very Nice to stay in Harris Hotel Sunset road, the prices were reasonable and nice orange room.The pool is just nice for kids and me.variety of breakfast is good and nice and Excellent WiFi connections through out the hotel

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this review, July 1, 2014
Dear Mr. Bernardus H,

We would like to Thank You for choosing HARRIS Hotel & Residences Sunset Road Bali as Your accommodation choice during Your recent stay in Bali and have spend your time to write us a valuable review.

We're really happy to know that you and your family have enjoyed staying with us. We are trying to provide and deliver the best product and services we can deliver to all of our guests.

Once again, Thank You for your comment and looking forward to see you soon in the near future at HARRIS Sunset Road Bali.

Harrisly Yours,

Hengky Tambayong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 12, 2014

Nice stay at harris hotel sunset, although been delayed by flight our transport shuttle wait for us at the airport.The welcome upon reached the hotel are nice, but it can be improved if they would offer a complimentary drinks.The room is small though but it suit us well. The bathroom is ponding with water after showering.The aroma oil should be daily top up so the scent will not vanish.The spa is excellent and the staff there is courteous. The pool is juz nice for kids and me go for a quick dip after exhausted from tour.Dino kids club is nice.The cafe and and variety of breakfast is good and nice.The bbq is lovely and the room service is wonderful.Juz a reminder for the staff, that they should not check the money in front of customer for counterfeit money. It such a humiliation, after all the customer is spending more in the hotel itself.It a good deeds that harris resort thinks of the community for contribution.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this review, June 30, 2014
Dear Mr. Ryan L,

We would like to Thank You for choosing HARRIS Hotel & Residences Sunset Road Bali as Your accommodation choice during Your recent stay in Bali and have spend your time to write us a review.

We're sorry to hear that your flight was delayed but finally you reached the hotel safe and sound. As of the welcoming at the Hotel, You should have received or offered welcome drink on your arrival, We do not have any idea why you didn't get one. We're going to make sure that all of our customers should receive the same service. We're also working on the bathroom which ponding with the water.

We are very pleased to read that You appreciated the friendliness of the Spa Staff and it's facilities and all the facilities provided to make your stay comfortable. We're also Happy to find out that HARRIS Sunset Road breakfast, BBQ Dinner and Room Service was meet your expectation.

We took your note on the staff should not check the money in front of the guest. We will communicate to department concern for further follow up.

Again Thank You very much for Your Constructive input and be rest assured we are committed on delivering the best both on service and the quality.

Looking forward to have You again with Us..

Harrisly Yours,

Hengky TAMBAYONG
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed April 5, 2014

Nice hotel with a welcoming and friendly staff. The hotel prices were reasonable and the service excellent. Nice room. Pool is small and kids area very basic. We enjoyed our breakfast both mornings. We did dine in one day. Cafe is nice but menu limited. Excellent WiFi connections through out the hotel

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this review, May 22, 2014
Dear Valued Guest,

Thank You very much for spending your time in reviewing HARRIS Sunset Road during your last visit to Bali.

We're really happy to know that you and your family have enjoyed staying with us. We are trying to deliver the maximum services we can deliver to all of our guests. Thank you for the input in regards to the children playground and also the menu for dining, we will put these as priorities
for the coming month.

Again Thank You for your comment and looking forward to see you soon in the near future at HARRIS Sunset Road Bali.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bali, Indonesia
1 review
4 of 5 stars Reviewed April 2, 2014

my first time here..
though the location is not exactly near the beach but their decoration tells different.
still, the room needs to improve its cleanliness if i may suggest..
but the food is AWESOME!!!!!
good food good mood, baby :) so i did not regret at all spending Hindu silent day there..

  • Stayed March 2014, traveled solo
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this review, May 22, 2014
Dear Valued Guest,

First of all, We Thank You for your time on writing your experience during your last visit to Bali at HARRIS Sunset Road Hotel.

We are happy to know that you have chosen HARRIS Sunset Road for your accommodation during Silent day in Bali. We're also Happy to know that you loved the food we provide during the days.

As of the cleanliness of the room, we're sorry that you need to experience that since it wasn't our standard. We have coordinated with the department concern to be more details on the process.

Once again, let us Thank You for your input and we're looking forward to have you back again with us in the near future.


Harrisly Yours,

Hengky TAMBAYONG
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HARRIS Hotel & Residences Sunset Road

Address: Jl. Pura Mertasari, Sunset Road, Kuta, Bali, Indonesia
Phone Number:
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #74 of 180 Hotels in Kuta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — HARRIS Hotel & Residences Sunset Road 3.5*
Number of rooms: 186
Official Description (provided by the hotel):
On Sunset Road, at the cross-road of Denpasar, Sanur, Seminyak and Kuta. Nearby Sunset area leading shopping centers, wholesale handicrafts shops and entertainments, this hotel is the perfect starting point to enjoy Bali for business and leisure. ... more   less 
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Also Known As:
HARRIS Hotel & Residences Sunset Road Bali/Kuta

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