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“Excellent stay” 4 of 5 stars
Review of HARRIS Hotel & Residences Sunset Road

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HARRIS Hotel & Residences Sunset Road
3.5 of 5 Hotel   |   Jl. Pura Mertasari, Sunset Road, Kuta, Bali, Indonesia   |  
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Hotel amenities
Ranked #73 of 180 Hotels in Kuta
1 review
“Excellent stay”
4 of 5 stars Reviewed January 21, 2014 via mobile

Very good impression from all employee at harris and good breakfast. We found attractive for guest activity, definitely will come again on next time. Also highly recommended for traveller because its close to shopping center

Stayed January 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this review, March 25, 2014
Dear Valued Guest,

Thank you in writing us your review based on your last visit to HARRIS Sunset Road.

We're glad to hear you enjoyed your stay and felt the services and facilities we provided are match with your expectation as this was our first priority to provide the best services to all our Guests.

HARRIS Sunset Road is a hotel and residence type of hotel where suitable for both business and leisure purposes.

We are looking forward to see you back in HARRIS Sunset Road in the near future.


Harrisly yours,

Hengky Tambayong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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152 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Spanish first
  • Any
English first
Indonesia
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 8, 2014

As other Harris hotel around everywhere, it's always looked modern, fun and clean! The breakfast is good as usual, compare to other hotel. Located near Seminyak, and you need vehicle to go anywhere if you wanna stay here. They have construction going on by the side of hotel, but didn't bother at all.
Booked 3 rooms and upgrade it with good price. The suite is big and nice with little kitchen, sofa and the bathroom large enough with bathtub. Love it especially with young children.
The pool is great, kids love it. The staffs are all friendly and always nice and smiling.
Got this voucher for 15 minutes massage, but didn't able to use it at all during our 3 nights stay because it was always full? But turn out there was only one therapist on duty. So lame, better not giving voucher at all.
However it was a nice stay at Harris Sunset Road

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this review, March 25, 2014
Dear Valued Guest,

First of all we Thank You for writing us your review during your recent stay in Bali with us at HARRIS Sunset Road Bali. And of course to mention HARRIS Sunset as your Favorite Hotel as always.

We are happy to know that the concept we brought, services we gave and facilities we provided are match with your expectation. We provide Shuttle Service to Kuta Area 5 times / day if you wish not to use taxi or your personal car. Indeed we do have a construction for Meeting Room Expansion, but we make sure it will not disturb your convenience to stay with us.

As of the 15 Minutes massage that you couldn't use it during your 3 days with us, we are terribly sorry to hear that since that was not the idea of giving the free voucher is you can not experience it. We have communicated with the department concern and make sure this won't happen again.

Thank You very much for your review and input. We are really looking forward to see you in the future.

Harrisly Yours,


Hengky TAMBAYONG
General Manager
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Busan, South Korea
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 1, 2014

i really enjoyed my 5 nights of stay at Harris Sunset Road. i booked the residence room and was so satisified by it. the staffs were so friendly, the breakfast was amazing, the pool was nice, the view was pretty, and since i travelled with my friends, most of them were girls, we got some complimentary bags full with helpful things.
but the housekeeping service wasnt that great. i sometimes came back with my floor dirty, an unclean compartment, and not-well-washed glasses. i also wasnt satisified with the security guards. some of them were rude and used some annoying tones when they spoke. one security guard also left my friend with an annoyed face without answering her question at the portal.
even so, aside from the minuses, i would really like to come back again.

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this review, January 5, 2014
Dear Valued Guest,

First of all, We Thank You for your time on writing your experience during your last visit to Bali at HARRIS Sunset Road Hotel.

We are happy to know that overall you were enjoy your 5 days staying with us. We're also excited to know that our Woman Touch Program were useful for you and your friends. The Services and facilities we provide are meant for the comfort of the guests.

As of the cleanliness and the attitude of the security in charge at the portal gate we're sorry that you need to experience that since it wasn't our standard. We have coordinated with the department concern to fix all the necessary.

Once again, let us Thank You for your input and we're looking forward to have you back again with us in the near future.


Harrisly Yours,

Hengky TAMBAYONG
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 29, 2013

I Love stayed at Hotel Harris Sunset Road Bali.
The all staff are very friendly, full of smiles and very helpful..
and the services are excellent, the swimming pool, the H Spa, the hotel area are Great..

The minus is only the location.. because it's too far from beach..

Room Tip: choose room with swimming pool view.. ^_^
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this review, January 5, 2014
Dear Valued Guest,

Thank You very much for spending your time in reviewing HARRIS Sunset Road during your last visit to Bali.

We're extremely happy to know that you were enjoying stay with us. We will for sure share your comment to all the Players of HARRIS Sunset Road for their commitment on delivering the best service.

Our hotel located on Sunset Road Street which is easily access to Sanur, Denpasar , Seminyak and Kuta Area. We also provide Free Shuttle service to Kuta area on daily schedule.

Again Thank You for your comment and looking forward to see you soon in the near future at HARRIS Sunset Road Bali.


Harrisly Yours,

Hengky TAMBAYONG
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 22, 2013

Already the 4th time at Harris at sunset I exactly get what I finally need as a business traveller.
A residence room with more less 30 qm, 200 meter away from Jalan Sunset - quiet, a bed with a good mattress, a really fast internet connect and all surrounded by a young and friendly staff.

Minus: even using the shower curtain during showering the whole bath room is regularly overflood.

Room Tip: Right now a new Hotel complex is unter construction. Ask for a room far from the construction place.
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this review, January 5, 2014
Dear Mr. Phillip,

First of all, We thank You for your time allocated to write your review during your stay at HARRIS Sunset Road Bali.

Thank You for always choosing HARRIS Sunset Road for your accommodation and wow it's been Your fourth time here with us and we're so glad to hear that you still had the service and facilities that we provided are match with what You expect.

As of the Certain, we will coordinate with the department concern to minimize the water goes outside of the bath tub and yes, we have the extension of our meeting room which will be finalized by the mid of year 2014.

Again Thank You for your comment and we're looking forward to have you back with us in the future.


Harrisly Yours,


Hengky TAMBAYONG
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
103 reviews 103 reviews
103 hotel reviews
Reviews in 45 cities Reviews in 45 cities
289 helpful votes 289 helpful votes
3 of 5 stars Reviewed October 27, 2013

Harris Sunset Hotel in my opinion has the room and the service is quite good. all I get as a guest for 1 night at Harris Sunset Hotel was satisfactory. room service, cleanliness and location were good enough. I highly recommend this hotel for anyone visiting Bali. Not too close to Kuta beach but strategically located in the Sunset road.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this review, November 21, 2013
Dear Valued Guest,

Thank you in writing us your review based on your last visit to HARRIS Sunset Road.

We're glad to hear you enjoyed your stay even for only staying for 1 night. HARRIS Sunset Road is a hotel and residence type of hotel where suitable for both business and leisure purposes.

We are looking forward to see you back in HARRIS Sunset Road in the near future.


Harrisly yours,

Hengky Tambayong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 23, 2013

This hotel is worth every penny. It's new, it's located in Sunset Road which is very strategic to go around Bali and it's good if we want to avoid the traffic in Kuta. We stayed for 3 nights in September and we were very satisfied. The room has balcony and kitchen with sink and microwave. Very useful since I went there with my 2 y.o. daughter. The staff were friendly. The swimming pool is perfect for little children, and they have kid's room as bonus! Breakfast menu was good with lots of variety. The wifi is also free and everything in the room is comfortable. Though the room is quite small and so is the bathroom, but it still has bath tub. I loved the orange-green color on the decorations, it's so pop! Besides having a big parking space, mini market is also in walking distance, and just outside the exit gate we could find Sushi Tei. The only downside why I gave 4 was that the cleaning service was a bit lame. In the night when cameback from our day trip, we found some drinking glasses were still dirty. They did not clean it at all or even replaced it with new ones. Ouch!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this review, November 21, 2013
Dear Mrs. Yogantoro,

First of all We are thanking you for your time to write us your review during your holiday and staying with us at HARRIS Sunset Road Bali.

We are happy to know that all the facilities and others provided by the hotel are fix with your need. As of the rooms you might check and try our Sunset Suite Room which of course has bigger rooms and living room.

We deeply sorry to read and heard about this particular situation as this is not our standard. We have coordinated with the department related to ensure the cleanliness in all rooms and it's all facilities or amenities inside are per the standard.

Dear Mrs. Yogantoro, again Thank You very much for your comment and we're looking forward to have you and your family at HARRIS Sunset Road Bali.


Harrisly Yours,


Hengky TAMBAYONG
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HARRIS Hotel & Residences Sunset Road

Address: Jl. Pura Mertasari, Sunset Road, Kuta, Bali, Indonesia
Phone Number:
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #73 of 180 Hotels in Kuta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — HARRIS Hotel & Residences Sunset Road 3.5*
Number of rooms: 186
Official Description (provided by the hotel):
On Sunset Road, at the cross-road of Denpasar, Sanur, Seminyak and Kuta. Nearby Sunset area leading shopping centers, wholesale handicrafts shops and entertainments, this hotel is the perfect starting point to enjoy Bali for business and leisure. ... more   less 
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Also Known As:
HARRIS Hotel & Residences Sunset Road Bali/Kuta

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