“Good skills but really poor management. Be careful with your deposit !”
I've been to Smart Day Spa for several days and stopped today when the so-called manager asked me for the Rp.100 k I had already paid the day before.
Two days ago, she indeed forgot to delete from my Rp. 881k bill the Rp.100 k of my deposit. When I came back yesterday I fully paid my massage (Rp. 395 k) and she gave me back the Rp. 100 deposit she forgot to delete the day before.
Today, she asked me for the same Rp. 100, saying that Rp. 100 were missing from her cashier's desk. She did not mention of course that her cashier's desk was plus Rp. 100 the day before !
Her assistant, who did not recall one hour and half before she arrived what I had paid the day before, suddenly was her best witness ! Pityful !
I argued for a while and then cancelled all my remaining bookings until saturday when she told me that she could not lie because she was pregnant ! Insulting me in the meantime !
I spent roughly Rp. 2 000 k in that Spa, not asking for a single discount ! And I intended to spend roughly the same amount of money until the end of the week... Really poor management !
That's a shame because my masseuse was very talented ! Parwati, I thank you !
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.