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“Great staff ” 5 of 5 stars
Review of Kuta Central Park Hotel

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Kuta Central Park Hotel
4.0 of 5 Hotel   |   Jalan Patih Jelantik, Kuta, Bali 80361, Indonesia (Formerly Quest Hotel Kuta Central Park)   |  
Hotel amenities
Ranked #59 of 174 hotels in Kuta
Burnley, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
“Great staff ”
5 of 5 stars Reviewed November 23, 2013

Stayed here as a couple for 4 nights. The staff were friendly and very accommodating. They were always smiling and happy to help which was nice.

The room was fine - there was a mix up with our twin/double room but this was sorted straight away.

The pool area was nice and the breakfast was lovely - a bit of everything for everyone.

We also enjoyed a massage at the hotel.

Would recommend!!

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuta Central P, General Manager at Kuta Central Park Hotel, responded to this review, November 25, 2013
Dear Sir,

Thank you for your good comment about our Hotel and it was our pleasure to host you during your holiday in Bali.

We do hope that you will come and stay with us again in the future.

Best regards,

Made Yadnya
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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286 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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English first
Georgetown, Malaysia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 22, 2013 via mobile

-The welcome drink pleased me. Their fast reaction when we arrived and helpful staff make us felt great

-the attached restaurant provide many types of foods. Even eggs they provides 5 choices and cooked on the spot.

Location wise, it's near to the busy street jalan legian, but not walking distance. You can take a cab and reach in 5 mins if no traffic. Near to airport, kuta beach and discovery mall as well. A bike would be a great choice if you wish to travel around that area.

-they provide free shuttle bus everyday on 10am, 12noon, 2pm, 4pm and also 6pm. Althought shuttle only go to limited nearby places only, they go on time and they depart as well even the whole van only have two of us!

-WiFi connection is good!

-great room service. But sometimes too 'great'. We didn't put the sign board to clean our rooms nor do not disturb. But when we come back from breakfast we are surprise to noticed that the staff is cleaning our room. Of course we didn't lose anything but it's a bit weird to me.

-they do spray the mosquito repellent when house keeping. But we still bit by some mosquitoes in room.

-the hotel is not facing main road.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuta Central P, General Manager at Kuta Central Park Hotel, responded to this review, November 25, 2013
Dear Sir,

Thank you for your positive review about our property. You are right the shuttle service we provide 5times a day and also the free wifi is available for free in the room and in all hotel's outlets. our room boys usually make up the room even there is no sign for make up sign placed on the door unless don't disturb sign is placed our room boys will not make it up then. By the way thank you for your understanding for that case.

We are more than happy to welcome you again on your next holiday in our beautiful island.

Best regards,


Made Yadnya
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed November 16, 2013

We booked this hotel only because of the good reviews on tripadvisor from fellow Australians.
Funny that we didnt see many Australians.
Anyway this hotel is in a very weird position and a long way from the beach. Discovery. Galleria and Kuta Square but the taxi ride to any of these is only 30000rp at the most.
Everything is closed around this hotel but lots of redevelopment is happening
One good thing is the supermarket just around the corner for daily supplies
If you want to get on the free shuttle make sure you book 48 hours in advance as it is always full. The pool is ok but small and the internet pictures do it too much justice
Breakfast is ok but make sure you get there before 7-30 am as seating is limited
Our room was a triple studio suite which was a good size on the second floor and the room was well cleaned every day. People have been saying there is problems getting towels replaced and though this may bee true we did not experience this.
The staff are mostly very helpfull except for one lady at the front desk who needs some people skills retraining
All in all I would say stay here to try but there are many hotels to stay at for the $88 au we paid per night at thia hotel.
Oh and remember to ask for your free airport transfer if you stay 3 nights or more
We had to argue for this service . Our lovely lady at the front desk again.

Room Tip: Triple studio 203 nice room
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuta Central P, General Manager at Kuta Central Park Hotel, responded to this review, November 25, 2013
Dear Sir,

Thank you for your review about our hotel. we are glad to receive your in put that we need to have retraining for our front liner. We really appreciate your stay with us and looking forward to welcoming you again in the future.

Best regards,

Made Yadnya
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 13, 2013

We travel quite frequently and have just spent a month in Bali, we stayed at the Kuta Central Park Hotel twice, a week at the start and a week at the end of our holiday.
I don't very often get excited about hotels but was so impressed with this hotel that I felt I had to
share our experience, because we have experienced some terrible hotels!!
What impressed us first was the staff starting with the GM/ Made, (a gentleman), reception, dining and house keeping.
They were all very friendly and efficient just like a big caring family.
Our rooms were quite spacious and featured a modern 32 inch flat panel TV with HDMI and USB
inputs so I could check my video footage and plug in a portable hard drive.
Buffet breakfast was fantastic and if you didn't see what you wanted you just asked one the friendly dining staff and it was there!
We were extremely happy with the hotel's room rates and their shuttle service and had absolutely nothing to gripe about, we will have no trouble recommending this hotel to our family and friends and are planning to go back there in 2014, we give it 10/10

Room Tip: We had an upstairs and a downstairs room and had no noise or comfort issues
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuta Central P, General Manager at Kuta Central Park Hotel, responded to this review, November 14, 2013
Dear Mr. Peter C,

Thank you very much for your great review about our Hotel. It was nice to meet you during your stay with us at Kuta Central Park Hotel. What we try to do with all our team is to make your holiday unforgettable, so that way every single request we try to serve or fix it as soon as possible and or meet the guests to ensure if everything is in order in the their room.

We are all with the team hoping you to return next year 2014. We will be glad to serve you at Kuta Central Park Hotel as your second home in Bali.

Best regards,

Made Yadnya
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 13, 2013

Stayed at the Kuta Central Park early Nov. for 6 nights. Had a very enjoyed time, breakfast was a buffet with a large selection off food. Pool was clean and nice and the kids section was perfect for us, they also had a kids play gym. We were in the Studio Triple, the room was great and clean, the staff there are very friendly and helpful. The hotel is a little out of Kuta, but they have a free shuttle bus 5 times a day, or a taxi are RP 20000 (approx. $2.) The hotel had everything we needed, wanted and plus more (Thanks for a great holiday).

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuta Central P, General Manager at Kuta Central Park Hotel, responded to this review, November 14, 2013
Dear Mr. Dario Z,

We are glad to read your review about our property. You are right that we offer a large selection of food for breakfast , on top of that we also provide vegetarian food on request that prepared by our Chef. As we realized our hotel location is bit far from the Beach we therefor provide free shuttle service 5 times to Discovery shopping center and to our Beach club that takes around 5-10 minutes.

It was nice to have a short chat with you during the breakfast with your lovely children. we hope the Kid's room , the Play ground and the Children pool have made your children more enjoyable their holiday in Bali.

We look forward to welcoming you in the future when the children getting older.

Best regards,

Made Yadnya
General Manager
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Chennai (Madras), India
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 11, 2013

Decided to opt for Kuta Central Park hotel after going through reviews in Tripadvisor, it was truly a memorable stay and the hotel lives up to the expectation, Booked for a package for 3 nights and four days which included return transfer, breakfast for two (children above 5 years are charged IDR 50000), body massage for 2 and a steam boat (which is a dinner voucher). Check in was smooth we were offered a room without balcony and hotel arranged for our sightseeing also got complimentary wifi access and water bottles (go for Gioz which is free) room was spacious and bed was comfortable for our family, house keeping staff ensured that room is clean when we are back after sight seeing, buffet breakfast was a feast lots of options to choose from (Breads, sweets, juices, varieties of rice, side dishes, pan cakes, various options in egg, coffee). Chef took care of our vegetarian requirements. Also hotel is nearby various shopping complex

Overall it was a memorable stay at Kuta Central Park hotel . One area where there can be a improvement is hotel offers complimentary drop facility to Kuta beach, Discovery shopping mall and Beach walk every two hours, they can also pick up guest during the next slot rather than leaving tourist to find their way back to hotel

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuta Central P, General Manager at Kuta Central Park Hotel, responded to this review, November 14, 2013
Dear Mr. Karthikeyan,

First of all we would like to thank you for your stay with us at Kuta Central Park Hotel . We found you booked for Free and Easy package which is included free return transfers and one time meal (steam boat) . This package is quite interesting lots of our hotel guests booked on this package. we do not know if you have tried our new Spa with Jacuzzi and Sauna also the Gym. Hopefully you have experienced them all.

We are more than happy to welcome you again for your next holiday in Bali.

Made Yadnya
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 30, 2013

The receptionist is too slow, I need almost 1 hr only for check in. when the reception is process our check in there is always another staff who talk to the staff. and there is little cockroach in our room.
breakfast menu is same, today is beef sausage and tomorrow is chicken sausage
and the location is far from the beach.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuta Central P, General Manager at Kuta Central Park Hotel, responded to this review, November 1, 2013
Dear Citera,

First of all we would like to thank you for your stay with us. Would you please give us your complete name and checked-in , checked-out date . We could not find your name in our system so we could not take any necessary action related to your review.

We appreciate your cooperation to give us more details.

Best regards,


Made Yadnya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Kuta Central Park Hotel

Address: Jalan Patih Jelantik, Kuta, Bali 80361, Indonesia (Formerly Quest Hotel Kuta Central Park)
Location: Indonesia > Bali > Kuta
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Best Value Hotel in Kuta
#19 Luxury Hotel in Kuta
#31 Spa Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kuta Central Park Hotel 4*
Official Description (provided by the hotel):
Formerly Quest Hotel Kuta Central Park, Kuta Central Park Hotel is uniquely conceived to cater a warm yet desirable living experience amidst the dynamic Kuta area. Only 20 minutes away from Ngurah Rai International Airport, Kuta Central Park Hotel showcasing amazingly 223 sophisticated unit rooms, studios and suites perfect for leisure & business travelers. Exclusively blends the premium budget concept with smart and trendy inspiration, we constantly rewarding our valued guests an incomparable vacation in the island of Bali. ... more   less 
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Also Known As:
Kuta Central Park Hotel Bali

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