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“Ok for a short Stay” 3 of 5 stars
Review of Aston Kuta Hotel & Residence

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Aston Kuta Hotel & Residence
4.5 of 5 Hotel   |   Jl. Wana Segara No. 2-5, Kuta, Bali 80361, Indonesia   |  
Hotel amenities
Ranked #21 of 174 hotels in Kuta
Brisbane, Australia
Senior Contributor
49 reviews 49 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
48 helpful votes 48 helpful votes
“Ok for a short Stay”
3 of 5 stars Reviewed October 23, 2013

Arrived at the hotel late at night and the staff were quick to check us in. The room is nice and beds are comfy. If your looking for somewhere lively, stay somewhere closer to all the main restaurants/ bars in Kuta, they are not within walking distance and you would need to take a Taxi. The Pool Bar at this hotel was pretty much empty for our entire stay. It is a handy stop over and not too far from the airport. Although I found the staff to be very friendly and helpful- I do have 1 complaint- The Room Service!
I ordered breakfast for myself and partner ( Brown Toast, Boiled Eggs & Sausage, Coffee) - what we actually got ( 50 minutes later!!) - White Toast, Poached Eggs, greasy friend Potatoes & Cold Undrinkable Coffee. It would be ok if this was an isolated incident but my partner ordered Room Service later- A Club Sandwich with fries and an English Breakfast Tea ( which again was cold & Un-drinkable, and the fries were cold too). To make matters worse the waiter smashed a glass of water on our floor and we had to wait 20 minutes for him to return to pick up the pieces. On a positive note- the restaurant does a nice Nasi Goreng!
Overall, good for a short stay, nice rooms but the hotel in general is lacking atmosphere.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this review, October 30, 2013
Dear Laura87130,

Thank you for your recent stay and we highly appreciate the time you took to comment on the hotel, the staffs, and service from Aston Kuta Hotel & Residence in TripAdvisor.com.
We have taken note of your comments and have discussed with Department concerned regarding the incident.
We deeply apologize regarding the said incident, as we believe it must have been really inconvenient for you and your spouse.
Rest assured that we strive daily to give the best service to our guests, hence, we believe that was one of the reason why one of our staff left the premises only to return with another staff to clean up your room.
If you are planning on visiting Bali again soon, do let us know so I can personally ensure that your experience will be very much improved than last time.

Regards,
Irmansjah Madewa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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414 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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  • English first
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English first
Devonport, Tasmania, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 14, 2013

hi we stayed here for seven days from the 28th september to the 5th october and had the best time ,staff are very hepfulful and friendly . the breakfast was amazing every day !! the hotel rooms and grounds are spottless. everything is within walking distance , if you cant be bothered to walk catch a cab for $2, we bought our family too aged 9 and 15 .they absolutly loved it .thaks we will be back again.

Room Tip: if you have a family with younger chidren ask for a ground floor room , as you are back and forth al...
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this review, October 21, 2013
Dear Jennifer B,

Firstly, we would like to thank you for choosing Aston Kuta as your home away from home while in Bali and for taking your time writing us a review on TripAdvisor.com.
It gives us a great pleasure to hear our guests had a memorable stay with us. We really hope you would consider coming back for a second, third or more visit.
Kindly also not to forget to recommend us to your loved ones.

Regards,
Irmansjah Madewa
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Perth, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 6, 2013

Arrived at hotel at 1am, to very friendly staff and a cool refreshing lobby and were quickly checked-in to our room. Staff were always very attentive and gracious, each morning we looked forward to the amazing fresh selection at breakfast and the familiar faces of the breakfast staff. Generous sized room and ice-cold air-conditioner. Staff were very efficient and did a marvelous job cleaning our room each day. Security were very helpful. The hotel was very clean.
Only down-side was that the roof-top bar was not operating and the pool barman was not very adept at making cocktails.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this review, October 21, 2013
Dear JessicaPT2013,

Firstly we would like to thank you for choosing Aston Kuta as your home away from home during your visit to Bali and for taking your time writing us a review on TripAdvisor.com.
We are happy to inform you that our The Lighthouse Rooftop lounge is now back in business and ready to serve you. We will train our barman to be able to mix up a better cocktails for you to enjoy while basking in the sunset. Thank you for the input!
We really hope we could welcome you back in Aston Kuta soon.

Regards,
Irmansjah Madewa
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Jakarta, Indonesia
Top Contributor
96 reviews 96 reviews
57 hotel reviews
Reviews in 46 cities Reviews in 46 cities
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed October 5, 2013

Stay there for business trip for 4 nights. Bali is all about fun, hotel is nice, but is too far from kuta itself. need to take taxi for the real kuta.
front office is not as good as the room. room itself is good with spacious space. but the pillow is not so comfortable for me.
breakfast is good also, but not much variety make it boring after few days.
but this is Aston, a middle class hotel much rely on business side, not for fun at bali.
just make sure if you on vacation, rent a car....

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this review, October 21, 2013
Dear gondel g,

Kindly accept our gratitude for choosing Aston Kuta as your place to stay during your visit to Bali.
Regarding some of the points mentioned in your review, we would like to address it. Firstly, we would like to assure you that we are in fact located in Kuta, maybe not at the center of the bustling Kuta, however that is one of our strong points.
Secondly, we have pillow selections and the list is available in the room, we strongly recommend to contact our Housekeeping Department for the best sleeping experience. Your convenience is our priority.
Thirdly, we have noted your input regarding the breakfast variety, we have taken measures to make sure it is no longer boring by having a special Archipelago Day every Tuesday where we serve traditional Indonesian food and herbal drink.
We do appreciate all the critics and apologize for any inconvenience. We hope you would consider visiting us again in the future.

Regards,
Irmansjah Madewa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Western Australia, Australia
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 1, 2013

Were Stayed here 2011 and because we enjoyed it we Decided to return in 2013. Many of 2011 staff has gone with only a few familiar faces.
Upon arrival our room bedding situation was not correct, it took a while to correct this! But we all came to a happy compromise. They gave us complimentary transfers.
We booked 2 Family Rooms on level 1 (ground floor) close to one another. With sliding doors leading out to our own verandah with seats by the pool area.
Rooms were large and Comfortable and cleaned daily.
Children had Foxtel Movies on most evenings.
Nice aircon!!
You have Buffet Breakfasts Daily Yummo.
Staff were always delightful and happy to talk and get to know you.
The Hotel is situated in a great Location.
Dry cleaners, tattoo shop, cd dvd shop, deli, across the roads.
Money Changers and deli and massages and mini night market out the back of the hotel.

Drivers to take you on tours and taxi Drivers aligned out front.
Apotik (Chemist) a few streets away with Dr on duty.

De Kuta Restaurant and Mozzarellas 1 street away.

Everything so convenient without the hustle and bustle.
For us with the 4 kids, 10 minutes to walk in the heart of Kuta.

I have man tips for deals and people in the area if your wanting to message me.
Best food spots, massages, drivers etc.

ASTON KUTA IS A HIDDEN GEM.
Recommend Travel in September as weather is not as hot as other months.

Say hello to Uncle TENNY for us.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this review, October 10, 2013
Dear TadeoFamilia,

Firstly we would like to thank you for your second visit and we are also sorry that some of the familiar faces have moved on to other property, nevertheless, we hope to have given you the best service there is.
We also would like to apologize for the inconvenience regarding bedding situation, we hope this wouldn't affect your fondness towards us.
Tenny happily send his gratitude and hope you would consider coming back for the third time.
Have a nice day.

Regards,
Irmansjah Madewa
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Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 30, 2013

Can't wait to come back it was a great hotel loved it :) lovely food great staff clean room :) I would deff recommend this place to anyone looking to go to bali. Nice and close to every thing nice massage place downstairs and u feel safe as there is security on patrol all night n day

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this review, October 7, 2013
Dear Tifftara23,

On behalf of Aston Kuta, let me express my gratitude for staying with us during your visit to Bali and for taking your time writing us a review on TripAdvisor.com.
We are happy to hear you had a pleasant stay and that our Security officers has made you feel safe.
Looking forward to welcoming you back here and have a nice day.

Regards,
Irmansjah Madewa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dibrugarh, India
1 review
5 of 5 stars Reviewed September 28, 2013

Hi friends,

If you are looking forward for Bali, Indonesia. Then this Aston Kuta Hotel & Residence is the best place to stay. Its a 10 mins drive from Denpasar Airport. Near by the hotel there are lots to see and walk around. You can take a walk and reach to a beautiful mall... The hotel has a awesome restaurant and food is very good. daily complimentary breakfast and it has lots to offer.

It has a swimming pool with a bar and over all its really well designed and beautiful. The staffs are very nice and sweet. They have their own spa, which is very neat and clean.
I was there with my wife, for our honeymoon, and we loved it.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this review, September 29, 2013
Dear saurav_gogoi,

On behalf of Aston Kuta, I would like to convey our deepest gratitude for choosing to stay with us during your visit to Bali and for taking your time writing a review on TripAdvisor.com.
It brings us a great pleasure knowing our guest had an enjoyable stay with us and we hope you wouldn't mind recommending us to your loved ones.
We do strongly advise our guest to go by foot instead of by taxi should they wish to visit nearby places as they could find many exciting things and even some souvenirs to buy for their loved ones. Of course, for a longer distance, you could take a taxi or rent a car to get to famous places in Bali.
We would be happy to welcome you back and have a nice day!

Regards,
Irmansjah Madewa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Aston Kuta Hotel & Residence

Address: Jl. Wana Segara No. 2-5, Kuta, Bali 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#7 Romantic Hotel in Kuta
#10 Luxury Hotel in Kuta
#13 Spa Hotel in Kuta
#19 Family Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Aston Kuta Hotel & Residence 4.5*
Official Description (provided by the hotel):
A contemporary sanctuary just a short stroll from the world renowned Kuta Beach, the Aston Kuta Hotel & Residence provides a stylish and comfortable atmosphere as your home away from home. With it's trend setting restaurants, roof top lounge and luxurious guest rooms designs- each guest will have a truly remarkable experience.While the hotel is situated in a peaceful and quaint area of Kuta it is just short walk (50 M) from the world renowned Kuta Beach and the heart of Kuta's restaurant and shopping district. Aston Kuta Hotel & Residence has over 209 guest rooms, banquet and meeting facilities, business center, gymnasium, swimming pool, spa services and 24hr room service. ... more   less 
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Also Known As:
Aston Kuta Hotel And Residence
Aston Kuta Hotel & Residence Bali

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