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“a good hotel with satisfaction feelings...” 4 of 5 stars
Review of Aston Kuta Hotel & Residence

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Aston Kuta Hotel & Residence
4.5 of 5 Hotel   |   Jl. Wana Segara No. 2-5, Kuta, Bali 80361, Indonesia   |  
Hotel amenities
Ranked #36 of 180 Hotels in Kuta
Jakarta, Indonesia
Top Contributor
105 reviews 105 reviews
39 hotel reviews
Reviews in 24 cities Reviews in 24 cities
66 helpful votes 66 helpful votes
“a good hotel with satisfaction feelings...”
4 of 5 stars Reviewed January 23, 2013

This is a really good hotel, relatively new, with good service, good maintain, lovely pool and garden, great rooms, great breakfast. The price is just right. The staff are attentive, and location is in Kuta beach area, where the happenings are never endings. The suite is quite good with amenities well supplied. Room service is good, and their Fish Steak is yummy....!

Room Tip: Ask for a room at the highest floor to avoid noisy...
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  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this review, October 22, 2013
Dear eddyss2000,

Thank you for your recent stay and we the review about Aston Kuta Hotel & Residence in TripAdvisor.com.
If in the future you have a plan to come to Bali again, please choose Aston Kuta Hotel & Residence to accommodate your stay and let me know on your visit so I can personally ensure that your experience will be very much improved from the last time.

Regards,
Irmansjah Madewa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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452 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Miami, Florida
Top Contributor
86 reviews 86 reviews
46 hotel reviews
Reviews in 51 cities Reviews in 51 cities
175 helpful votes 175 helpful votes
4 of 5 stars Reviewed January 16, 2013

The hotel has an impressive feel to it, especially the lobby area. The restaurant is facing the lobby on one side and the swimming pool on the other... There are smoking and non smoking sections available in the coffee shop restaurant which is also called 'Sugar and Spice'
My stay was comfortable, the rooms were well provided with amenities. Internet however in the room is chargeable (I paid $ 4 for 12 hrs) but the lobby area has free wifi.
I have uploaded pictures of the breakfast spread which was decent with a combination of Indonesian fare to the usual American hot buffet. They also have a omelet station and a waffle/pancake station.
The coffee is good; hence no need to splurge on the 'Brazilian' or 'Colombian' coffee pitch they may throw at you for a fee of $ 2 something.
The service is warm and very relaxing to the senses.
This hotel is very close to one spa (Griya Nu Skin Spa) which offers a 1 hr. full body massage for only $5...
This hotel is also close to the beach and shopping area which could interest you but as I wasn't there for long I can't shed more light on it....

Room Tip: Make sure you take the room with complimentary breakfast... it's worth the extra you might pay.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this review, October 30, 2013
Dear Hyginus F,

Thank you for your recent stay and for writing a review about Aston Kuta Hotel & Residence in TripAdvisor.com.
We are happy to announce that our WiFi now can be accessed in-room for free and we have also added more access points so our guest can use the best internet speed.
If in the future you have a plan to come to Bali again, please choose Aston Kuta Hotel & Residence to accommodate your stay and let me know on your visit so I can personally ensure that your experience will be very much improved from the last time.

Regards,
Irmansjah Madewa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 15, 2013

Myself and my boyfriend stayed in the Aston Kuta for 10 days over Christmas & New Year we had a fantastic time. We found the standard in the hotel excellent we had a deluxe room which was very spacious & modern and the balcony area over looking the pool was very spacious the rooms were cleaned and left spotless evry day. The breakfast was lovely the fresh pancakes/crepes/eggs section was top class. The staff couldn't do enough to make our stay more enjoyable especially the barman Tenny he was great fun & makes great cocktails. The location is good its only 5 mins from the beach and 10 min walk to the main bars & restaurants. We will defienetly stay here again and would highly recommend it.

Room Tip: Deluxe Rooms facing the pool
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this review, November 7, 2013
Dear Heather812,

We would like to express our gratitude for staying with Aston Kuta and for taking your time writing a review on TripAdvisor.com.
It gives us a great pleasure to hear our staffs has treated you well and that our service was satisfying.
We really hope you would visit us again with your loved ones and Tenny sends his regards.

Regards,
General Manager
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Hanoi, Vietnam
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 10, 2013

I spent 3 days in Nusa Dua and 3 days in Kuta at the Aston Kuta, and the experiences were like night and day. From the quiet to the bussle. I travel with my five year old son, and he loved the staff and the pool, and he loved all the attractions that Kuta had to offer. I found the hotel extremely friendly and customer service orientated, which I love, I was pleasantly surprised considering its size. I also loved the pool bar , and I really enjoyed the Balinese dancers that performed at the restaurant on the Friday night, it was a special highlight .This hotel has a very friendly atmosphere, is well located, and has good breakfasts. I think it is excellent value for money, and if I were staying in Kuta again, I wouldn't hesitate to rebook here.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this review, November 19, 2013
Dear Judyorchid,

We would like to personally thank you for staying with Aston Kuta during your visit to Bali and for taking your time writing a review of the hotel, staffs and service on TripAdvisor.com.
It gives us a great pleasure hearing you had an enjoyable stay and that your son made friends with the staffs, hopefully our staffs were being kind and helpful to him.
We strive daily to give the best to our guests and we wouldn't mind any feedback to better our performance.
Looking forward to welcoming you back here.
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Broadbeach, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 2, 2013

We stayed at AK for 7 nights over Christmas. We stayed in a Deluxe Room which faced the pool. Staff were very helpful on check in and our room was well presented. The breakfast is pretty good, lots of indonesian and western food on offer. AK offer a egg station at breakfast, great idea, got annoyed a few mornings when some asian men kept pushing in and staff kept serving them.

Positives
- Nice clean pool, good depth
- Cheap drinks / food during happy hour by the pool
- Good breakfast
- Clean rooms
- Great air conditioning in rooms
- Very cheap mini bar
- Cheap and yummy room service

Negatives
- Little to no air con in main dinning area
- Very limited seats by the pool (guests were putting their belongings on the pool chairs from 8am to reserve a spot)
- Some of the staff spoke limited English
- Pool hours are not monitored, a few nights when I was trying to sleep people where still swimming in the pool close to midnight.
- Our bathtub had some paint flaking off it.
- A little far from the heart of kuta, as traffic can be terrible
- Hard to get a cab into kuta that was willing to turn its meter on

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this review, November 20, 2013
Dear alexmisek,

We would like to personally thank you for staying with Aston Kuta during your visit to Bali and for taking your time writing a review on the hotel, staffs and service.
Apologize beforehand for the inconvenience during breakfast while queuing for egg station, kindly request your understanding that our staffs were trying to give the best service to all guests.
As for our lobby area, since it is an open air area we are currently not using any air conditioner and in result, it may be a bit humid during hot days.
We also recommend our guests to use official taxi such as Blue Bird Taxi, since they are strongly suggested in turning on their meter.
We do hope you would consider coming back and stay with us should you plan to visit Bali again. Have a nice day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 25, 2012 via mobile

We stayed 9 days at AK & had a fabulous time! The staff were amazing, rooms were just perfect for us & the atmosphere was relaxing & friendly. We had 2 rooms, a family room for myself & 3 kids (17,14 & 7) and a deluxe room for my husband (he snores!) The rooms were fantastic, fully air conditioned & cleaned every day! Food was very good (breakfast average). The staff could not be faulted! Thank you to Yandie & Tennie who made our stay all that more better!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Top Contributor
79 reviews 79 reviews
39 hotel reviews
Reviews in 30 cities Reviews in 30 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed December 23, 2012

Location close to the Ngurah Rai International Airport Bali. However, need to walk around 5 minutes to the beach. Swimming pool is one of interesting attraction of this hotel.
The guesses during my visit on November were mixed of tourists (Westerners, East-Asians, Indonesians) and business peoples who have meetings/workshops in this hotel.

Room Tip: Rooms facing pool side
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aston Kuta Hotel & Residence

Address: Jl. Wana Segara No. 2-5, Kuta, Bali 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#7 Business Hotel in Kuta
#13 Romantic Hotel in Kuta
#16 Luxury Hotel in Kuta
#22 Spa Hotel in Kuta
#22 Family Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Aston Kuta Hotel & Residence 4.5*
Number of rooms: 209
Official Description (provided by the hotel):
A contemporary sanctuary just a short stroll from the world renowned Kuta Beach, the Aston Kuta Hotel & Residence provides a stylish and comfortable atmosphere as your home away from home. With it's trend setting restaurants, roof top lounge and luxurious guest rooms designs- each guest will have a truly remarkable experience.While the hotel is situated in a peaceful and quaint area of Kuta it is just short walk (50 M) from the world renowned Kuta Beach and the heart of Kuta's restaurant and shopping district. Aston Kuta Hotel & Residence has over 209 guest rooms, banquet and meeting facilities, business center, gymnasium, swimming pool, spa services and 24hr room service. ... more   less 
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Also Known As:
Aston Kuta Hotel And Residence
Aston Kuta Hotel & Residence Bali

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