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“Worst experience ever!” 1 of 5 stars
Review of Lavender Luxury Villas & Spa Resort

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Lavender Luxury Villas & Spa Resort
4.0 of 5 Resort   |   By Pass Ngurah Rai Street #7, Kuta, Bali 80361, Indonesia   |  
Hotel amenities
Ranked #111 of 177 Hotels in Kuta
Sydney
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Worst experience ever!”
1 of 5 stars Reviewed April 23, 2012

We stayed at this hotel for two nights while we were vacationing in Bali January this year.This was the worst hotel experience ever for myself and my husband. The room that we have been allocated to was extremely smelly. The bathroom was awful, smelly and dirty. The shower head didn't work properly and no one has attended to our requests to get it fixed. Furthermore, the air-conditioner was not sufficient to cool the room and the room was quite noisy. The breakfast was pretty ordinary. It is not very close to the city of Kuta and it is on the main road which was busy all the time and you could hear traffic if you are staying at the main hotel building almost all night long.

Room Tip: Avoid this hotel at all cost!
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  • Stayed January 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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47 reviews from our community

Traveler rating
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    12
    6
    10
    9
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10
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Korean first
  • Any
English first
China
Senior Contributor
35 reviews 35 reviews
28 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 11, 2012

First, the service at this hotel was great. I booked through Expedia and requested a baby crib- they had it in the room when we got there. They also allowed my children to eat at the breakfast buffet without having to pay extra. However, the facilities seemed past their prime- I'd rank it a 2 or maybe 3 star hotel. The breakfast buffet wasn't fancy, but was good- just don't expect a full western buffet. Most guests we saw were Asian and the hotel seems to cater to that market. The pool was great for the kids, but not super clean. Staff was friendly and helpful. The location isn't far from Kuta Beach on paper, but in reality it seems to take forever to get there because of all the one-way streets. All in all, not a bad place for the money, but I would never call it luxurious. If you need a cheap place to stay, it's ok, but if you're looking for a luxurious experience, look elsewhere.

Room Tip: Get the 2nd floor rooms- they have a balcony with outside access to the swimming pool.
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  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed December 22, 2011

Our stay here was arranged by the tour company and we were here for 3 nights. The hotel staff are very pleasant and ever helpful but there were a few issues:
- toilet was not working well and needed fixing
- TV was having very poor reception on one of the days
- Breakfast/dinner restaurant is not within hotel itself, and is a 3 minute walk away
- there are no lifts, so if you get a high floor room, it's a bit of a walk (although 3 floors only, including ground floor)
- hotel is in town, not at the beachfront. There are lots of surf shops and mini market nearby
- wifi is only available in the lobby, not in rooms

The good points are that the rooms are big and clean, beds comfortable, good sized bathroom and decent, though limited breakfast buffet. Overall, an average place to stay.

Room Tip: If you can't climb stairs, try to pre-book a room on the ground floor, which are limited in numb...
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  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 21, 2011

although on check in ordinary course, but they have nice rooms and a varied breakfast .. staff are friendly and fun ... we We Will back again .!!

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 27, 2011

We stayed for 7 nights at Lavender Hotels, its the second hotels I ever tried in Bali. We don't think pure luxury Although there is lovely rooms, good free spa offer for our long stayed and great breakfast, its lovely place and reasonable price. really exceptional and of real value is the service and kindness of the staff, its lovely place and reasonable price, Actually this is not a hotel, but your second home on Bali! We for sure would recommend Lavender Hotel to our friends.

  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed May 20, 2011

It is amazing how this hotel can be listed as a 4 star!
I guess you can buy as many stars as you like these days;
beautiful swamp views, but the locals call it "big toilet";
If you eat the buffet, do yourself a favor and call for a taxi to the hospital for stomach pumping;

Room Tip: walk out of the hotel and head 1km towards kuta
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Stayed October 2010, traveled solo
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noida, India
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 25, 2011

This was our first Villa Stay, and i must say it was well worth it. We were really let down when we entered the hotel lobby, as it looked like a 3* hotel, but once in the villa, it was a different place all together. The private pool and the rooms were clean and well maintained. The buffet breakfast though was a little let down for us, as we both are vegetarians. anyways you cannot expect to find good vegetarian food in Bali. Also the staff were weak in English, but it didn't pose a problem, as they were very welcoming and willing to help.
We also tried the spa, but i guess one can get better and cheaper options outside.

  • Stayed February 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lavender Luxury Villas & Spa Resort

Address: By Pass Ngurah Rai Street #7, Kuta, Bali 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Kuta
#31 Luxury Hotel in Kuta
#53 Spa Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Lavender Luxury Villas & Spa Resort 4*
Number of rooms: 29
Official Description (provided by the hotel):
Lavender Luxury Villa & Spa has undergone an amazing transformation. Lavender Luxury Villa and Spa has been renovated. Now, Lavender Luxury Villa and Spa offer 21 units luxurious one bedroom pool villa and comfortable 8 suite cottage rooms with a nice blend of Balinese decoration and modern facilities. In 2014, all of the hotel rooms have been changed to be luxurious spa resort. Lavender Luxury Villa and Spa is very conveniently located and set on an immense 1,5 hectares of land and offers quick and easy access to Kuta as well as everywhere else in Bali. LOCATION * 3 km away from the famous Kuta Beach, shopping arcades, art shops, stylish boutiques and nightspots in Kuta area. * Mall Bali Galeria is just 6 minutes from this villa. * The Kuta traditional market is just only 5 minutes away from the villa. * The Ngurah Rai International airport is just 10 minutes away from the villa. ONE BEDROOM POOL VILLA * Lavender One Bedroom Pool Villa consists of 21 stunning units, each featuring a private pool villa, Jacuzzi and pavilion. * Each Villa is created with a harmonious blend of traditional Balinese architecture with modern facilities and amenities. * Service - oriented and friendly staff will pamper and tantalize guests with professional, personalized service in a comfortable & relaxing ambiance, where one can experience a piece of heaven. SUITE COTTAGE ROOM * 8 suite cottage rooms offer a wider space. * The guests can receive maximum degree of warm and friendly service. * Designed by wooden furniture and decorations, complete with all modern amenities and spacious bathroom with separate bath tub also jacuzzi for your extra comfort. LAVENDER SPA A sanctuary of tranquility, Lavender Spa offers a vast array of sensuous treatments from luxurious facials, natural body scrubs to manicures and pedicures, and other great selections of Spa package menu. All in all, Lavender Spa provides excellent treatments by well - trained staff using quality products. The traditional relaxing massage rejuvenated your body, mind & spirit using pure blended essential oils, which will enrich your skin and give you physical relief a clear mind and induce relaxation. RESTAURANTS * The Orchid Restaurant is available for your dining pleasure. The restaurant with its cozy ambience faces a waterfall swimming pool and serves temping dishes from East and West with warm and friendly service. * Outdoor Alang Alang Garden Restaurant with a capacity of 150 persons is a wonderful place for your gathering or rendezvous. ... more   less 
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Also Known As:
Lavender Luxury Villas Hotel Kuta
Lavender Luxury Villas And Spa Resort
Lavender Luxury Villas & Spa Resort Bali/Kuta

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