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“It was thievery” 1 of 5 stars
Review of Sunset Residence Condotel

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Sunset Residence Condotel
3.0 of 5 Hotel   |   Jl.Dewi Sri no.11, Kuta, Bali, Indonesia   |  
Hotel amenities
Ranked #158 of 181 Hotels in Kuta
Bali, Indonesia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“It was thievery”
1 of 5 stars Reviewed December 29, 2013

I was living in this Hotel as a long term guest. since 2 months the hotel service was not too bad, they have a quick response, and they were very helpful. and i think the employee need more trained how to greet the guest, as mostly every times they just passed and look down when they see the guest or when get a while in a lift. Such a bad attitude so i felt unwelcome.
This point i want to share is i have lost my laptop in my room. Since i have been not using the laptop approximately a week so i just realized when i need to do something on my laptop it was disappear, and i could not found when exactly my laptop gone. i called staff in charge but was not helpful, they were not deliver the information to the other staff so they were not know what happening to hotel's guest. and when i asked for the CCTV recorded because they have one in front of my room, but also did not worked. The police involved to do for have a report but that was also did not help to found my laptop. this was a weird the employee had no action and just let it go.. WAS SO TERRIBLE STAYED IN THIS HOTEL !!

Room Tip: just be aware this hotel does not have a digital code for the safety box.. not secure!!
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  • Stayed September 2013, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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30 reviews from our community

Traveler rating
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    8
    4
    4
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13
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
Jakarta, Indonesia
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed August 18, 2013

I stayed in the 2 bedroom type. The room is very spacious and very comfortable to work. However, this apartment type did not provide the breakfast. Beside, in front of this condotel also looks small. In my imagination, type of hotel in Bali is full with tropical view. The sunset condotel is a budget hotel with full facilities for its room.
The location of this hotel is near Kuta. Even though, we have to use taxi to go to Seminyak or Pantai Kuta. For tourist/ businessman, who only need to sleep and rent a car to explore Bali,I think this is the right choice.

Stayed July 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali, Indonesia
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed July 16, 2013

Stayed for 2 nights and there's no regretness.
Booked the room with special rate because they had promo and it's beyond our expectations.
They have small front office and only 1 staff in charge. The good thing, they allow us to check in early around 10 AM and it's very nice.
We booked 2 bedrooms apartment and it's a very nice room. 2 separated bathrooms, living room, kitchen.
In the kitchen, they provide cooking equipments in the room and also it has big balcony.
Staffs were very helpful and nice but somehow I think it's not suitable to be seen if hotel's staffs use slippers during their work time, management should have a concern about it.
But overall, I had enjoyable time in here and would love to return.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jakarta
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 29, 2013 via mobile

I stayed at sunset residence condotel for 3 nights with my family. I really enjoyed my stay over there. The room was lovely and clean, with a terrace overlooking the pool. Bed was fine and I have no trouble sleeping.

The staff were very helpfull. When I asked where was Khrisna (a local art and craft market nearby), the staff politely offered us a free shuttle to the market.

The location is very convenient: very close to seminyak and kuta. Not walking distance but maybe 5-10 minute drive.

There's also a place just downstairs to grab some food and minimart supplying snacks and drinks. The area was not so bad, not so crowded as the centre of Kuta.

I would come back one day to Sunset Residence Condotel.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Breda, The Netherlands
1 review
5 of 5 stars Reviewed May 23, 2013

We really enjoyed our stay in Sunset Residence Condotel! We stayed in a spacious 2 bedroom/2 bathroom apartment. Lots of space with cooking facilties. Lovely swimmingpool. Short distance to various beaches. Front office staff is very friendly and always willing to give information about transport of diner suggestions. Hotel is not to big and due to that the hotel is fairly intimate.
We also like the Wings & Co restaurant, situated just outside the hotel. They also deliver in your apartment: we were looking a free DVD in our apartment (ask front office!) and the resturant staff delivered really a nice chicken wings menu at our apartment!

Room Tip: We liked to stay at ground flour (room number 103), just around the corner of the swimming pool.
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Indra P, General Manager at Sunset Residence Condotel, responded to this review, May 24, 2013
Warmest greeting Paul, thank you for recommending us so quickly just a few days after you checked out! We really glad that you enjoyed your two weeks stay at Sunset Residence Condotel. It is definitely true that we are a small hotel, that is why we try our best to make our guests feel as close as being home during their stay here.

We are also glad to know you at personal level. You came as guests but went back as a family to us. We are hoping to welcoming you back at Sunset Residence Condotel in the coming future!

Goede Dag!
Indra R. Pangestu
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Jakarta, Indonesia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 15, 2013

Me and my friends stay there for two nights. Firstly, we found that the staff really helpful to make our stay become enjoyable. We booked two bedroom apartment and the facilities inside the apartment is really good with a fully equiped kitchen. The rooms also clean with a great comfort. The lacking just there is no inhouse restaurant but I can found a small cafe just a step from the lobby hotel. Good sleeps, good service.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indra P, General Manager at Sunset Residence Condotel, responded to this review, May 17, 2013
Greetings Tjz212, we would like to thank you for spending your time writing us a constructive feedback. We are happy to hear that you had a great time staying with us.

As you mentioned, unlike many other hotel in the area, we provide fully equipped kitchen and spacious living room in all of our units. We do hope that you were happy with the facilities in the room.

It is true that we do not have inhouse restaurant. However, from 6pm to 11pm, the Wings Restaurant at our lower ground level (in front of our grocery store) is open. You will also be able to find many restaurants within walking distance to our apartment. We could also provide you with breakfast, for a small surcharge if you requested for it.

Once again, thank you for providing us with a great review and we are looking forward to welcoming you back at Sunset Residence Condotel. Om Swastiastu.
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Singapore
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 1, 2013

Me and my friends stay there for three night the place were far from shopping places and is hard to find food at night.The room were clean and the Air con were not cold..but the service were good all of their staff are polite.

The last night we were disturb by spooky sound but we just keep quiet and do our thing as normal.

  • Stayed April 2012, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indra P, General Manager at Sunset Residence Condotel, responded to this review, May 14, 2013
Dear Bumiadam1987,

Thank you for taking the time to review our service apartment. We truly value the opinions of our customers and we are happy to learn that you enjoyed our service and room.

We are sorry that you have a difficult time finding a restaurant during the night, as our area was at the developing stage during your stay in January. Today,you can easily find many restaurant, coffee shops, and bakery even at night, within walking distance. We also have a Chicken Wings Restaurant at the ground floor of our apartment that open from 6 pm to 11 pm.

It may be true that there are not many shops at the road that we are located, however there are a huge number of shops just around the corner at Legian Street and Sunset Road Street that is only 3-5 minutes driving. You can request our friendly staff to arrange a free shuttle service or booking for a taxi at your convenience.

If you decide to come back to our apartment, I would love to have the opportunity to speak with you directly, so please ask for me. Or you can also ask our reception for a map showing all of the shopping and dining area around our apartment. We hope to see you again in the future and wish you the very best.

Regards,
Indra R. Pangestu
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Additional Information about Sunset Residence Condotel

Address: Jl.Dewi Sri no.11, Kuta, Bali, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #158 of 181 Hotels in Kuta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sunset Residence Condotel 3*
Number of rooms: 33
Official Description (provided by the hotel):
Sunset Residence Condotel is the leading Serviced Apartment accommodation in Bali and ideally located in the golden triangle of Legian, Kuta and Seminyak. Whether you are a family or a sole traveler, on holiday or on business, for either short-term, or long-term, you will experience a mix of strategic location and value from the convenience of staying with us.When you feel the urge to go for sunbathing or surfing, the famous Kuta Beach is only 10 minutes drive away. You can also stroll along the Kuta strip shops that are within walking distance from the apartment. We also provide cheap private shuttle service from and to the Ngurah Rai International Airport, or car rental service at your request.We offer wide variety type of spacious and comfortable apartment units ranging from studio bedroom, two bedrooms, three bedrooms and penthouse units. Feel at home even when you are away from home as we provide each unit with its own lounge area, bedroom, bathroom, and fully equipped kitchen. Our apartment also features swimming pool, sauna and on-site parking. In addition, we also housed a convenience store that sells daily necessities and a cafe that offers variety of foods and live music on some nights.We also extend our services to include affordable dry cleaning service, groceries pickup, breakfast room service and dining take-away service from selected local restaurants. All in all we are trying to enhance your quality of stay in Bali. We are looking forward to serving you. ... more   less 
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Also Known As:
Sunset Residence Condotel Hotel Kuta
Sunset Residence Condotel Bali/Kuta

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