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“Another Wonderful Stay at the Kumala Pantai” 5 of 5 stars
Review of Hotel Kumala Pantai

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Hotel Kumala Pantai
3.5 of 5 Hotel   |   Jl. Werkudara, Legian Kaja, Kuta, Bali, Indonesia   |  
Hotel amenities
Ranked #46 of 180 Hotels in Kuta
Perth, Australia
Top Contributor
115 reviews 115 reviews
27 hotel reviews
Reviews in 38 cities Reviews in 38 cities
97 helpful votes 97 helpful votes
“Another Wonderful Stay at the Kumala Pantai”
5 of 5 stars Reviewed November 23, 2011

This was our second stay at the Kumala Pantai, the first being March 2011. It is a wonderful hotel, with friendly staff, beautiful grounds & pools, great location and yummy food. We had a room in Y block - great near reception and main pool and with friends staying in S block it was an easy walk to their room. There was a lot more mosqutios this time so I am unsure whether it is the time of year or because our room was overlooking the fish pond. Make sure you pack insect repellent and buy some mosquito spray on your arrival (the hotel will supply spray but will not leave it in the room).

This room was a little more run down than our previous room or our friends room but it is was still clean and spacious and I'm sure will be repainted etc soon.

Best points about hotel:
1. Location - near beach, restaurants, massages and markets
2. Rooms & Bathroom - large and spacious; shower hot and excellent pressure
3. Staff - friendly and helpful
4. Restaurant/Room Service - wide range of food; all delicious. Entertainment in restaurant at night.
5. Cost - good value for money hotel.

Will stay again.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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486 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
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English first
Sydney, Australia
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 20, 2011

We stayed in a junior suite in the SG building. Very large bedroom with a second room lounge and dinning table. Both rooms opened onto a large balcony with the pool three meters away. The best suites would be SG 4 or 5 which are located away from the pool bar and kids area which can get a bit busy and noisy. B/fast is adequate although not a great deal of variation - not fantastic but not poor either. People mention bath towels, we had no problems, white and nice. Agree with comments re poor lighting in rooms, At the front of the hotel there are great restaurants and a sunset beer on the beach is a nice pre dinner activity. Out the back you get whatever you want, shoes, clothing, jewelry,sim cards, taxi,transport, laundry, motorbike, massage, pedicure, manicure etc etc. It must be remembered this is a 3star hotel, if you want absolute luxury try somewhere else.

Room Tip: SG, S or A blocks I think would be the pick
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 17, 2011

Just spent 7 nights here on first trip to Bali. Great spot right on Legian Beach, lots of restaurants nearby. Staff were friendly and helpful. Grounds and pools were great. Wonderful retreat after the heat and hussle and bustle of Kuta streets.
Only complaint is was no good reading light

Room Tip: Y block gets very hot in the afternoon. NS and A blocks close to restaurant and beach but currently...
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  • Stayed November 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast, Australia
Top Contributor
78 reviews 78 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed November 13, 2011

Recently stayed with my husband. Placed in room near construction next door, very noisy as generator on since 7.30 AM till 6PM every day, then the music starts in the dinning room till approx 10.30 at night and VERY LOUD. Requested change of rooms and given a junior suite SG 28. Room very dirty and full of bed bugs. Management very apologetic and we were not charged for the 2 nights in the room full of bugs. We were very upset as we have stayed in this hotel before. Hotel very shabby but grounds and pool well maintained, breakfast repetitive and lacks imagination. We will never return to this hotel.

  • Stayed November 2011, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 9, 2011

I highly recommend this hotel for its location. Just in front of the Legian beach. With two beautiful swimming pools and gorgeous gardens. I had a junior suite, huge and confortable. I went there with my two daughters (18-20 years old) and we were walking distance to many nice restaurants and the famous Double-Six road were there is the nightlife. The restaurant is good. They have a wood pizza oven. Pizzas are excellent!

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 8, 2011

Recently stayed for 7 nights with hubby & another couple of friends in Junior Suites which are very large but a waste of money unless you wished to sleep a child on a roll away bed as the lounge room only contains a dining table/chairs & 2 lounges, no extra TV. Overall, very pleased with the hotel, good size pools, plenty of sun lounges & shade, adequate breakfast.
Only complaint being that there was no cold beer/drinks pool side by the larger pool. I have sent a suggestion to management that the addition of a freezer or ice box could improve the situation, but have not had a positive response from them as yet. I also think a welcome drink would not go astray as most hotels offer. I have rebooked 13 rooms next year for a 60th birthday, so hoping management can make some of these improvements.

  • Stayed October 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 7, 2011

6 of us stayed here end of oct/start of nov 2011. We stayed in room NS-05 which was in the block closest to the beach. we paid around $75AUD a night and all i can say is that u get (or dont get) what u pay for. the hotel grounds are lovely and maintained well. the massive construction site next door to the hotel means no peace in the day time (they start at 8.30am every morning). the construction has just started as well so i imagine it will be goin on for a few more months. never actually swam in pool 1 as it was green and murky and smelt very strongly of chlorine. pool 2 was nice tho. the rooms were nothing fabulous. very dark rooms, tired and in need of reno i say. the bathrooms could do with a bit of bleach or draino as they are smelly. There were no complimentary toiletries in the bathroom. There was a huge dispenser of shampoo and body cleanser in the shower.but no conditioner. the huge cement komodo dragon attached to the wall above the tv was a sight to see...weird and kind of disturbing i say. as our room was on the bottom floor and the doors to out balcony didnt completely shut, we had to sleep with insect repellent on as it was a mozzie paradise. the rooms didnt have a dvd player (you had to rent these from the front desk for $4/night with no remote). we rented one on a rainy day. i rang front desk and asked to hire one for the night. they said ‘sure u pick it up’. as it was raining i asked if they could bring it to our room, front desk huffed and hung up, the dvd player arrived within 10minutes which was good. i called the next day for it to be picked up as housekeeping didnt take it with them. same thing happened ‘u drop it off?’ they said. it was raining so i politely said ‘no its raining can you please pick it up’. anyway we ended up keeping the dvd player for free for the rest of our stay as no one picked it up. there was a nice cold bar fridge that was larger than usual. this was good as u could buy a carton of beer and keep it cool instead of goin back to r-mart buying individual bottles. the daily housekeepers were very efficient and cleaned the rooms well however they forgot to leave complimentary water and tea bags everyday...so i was constantly ringing front desk for them.

the breakfast is nothing to get excited about. the first day we arrived for breakfast we walked in with our breakfast tickets (which they deliver under ur door every night for the next day) and one of the hotel staff took them and said nothing....a simple hello please take a seat where u like or where would you like to sit? would have been nice. there’s a toaster and stale bread. the same 2 juices every day. the same 2 fruits everyday...3 if ur lucky on some days. super sweet croissants. there is weak tea or burnt bitter coffee. or u can have burnt bacon, butter rice, potatoes and migorang noodles. so after 7 nights at the hotel we would skip breakfast and have an early lunch elsewhere. the staff are also very reluctant to say hello around the hotel grounds which for me, is something i really do appreciate.

my advice is to pack your own towels. the hotel has a system where u go to the pool bars and when u need towels for the day. they ask for your room no. and then record the codes on the towels. you then have to return them by 7.30pm or u get charged $10AUD for them. anyway they stink of urine really bad almost like the hotel washes them their selves. they are old and ratty. There is no limit to how many u can have so they run out early and u often see people around the pools with a couple of towels each. the reason i say buy ur own/pack ur own is coz u can’t take them out of the hotel grounds. security will stop u at the front and back entrances. u cant take them down to the beach or on a daytrip snorkelling etc. which is just ridiculous! they do ask to search your bags each time u leave then check them on ur way in for explosives. to overcome this: when u plan ur day trip eg. snorkelling go to front reception and ask them to call a taxi for u. the taxi then picks u up at the door and u dont need to have ur bags checked. in saying this tho each security guard is different. some days u could walk down to the beach with ur towel around ur neck and they wouldnt say a thing. other days u wernt allowed ur towel at the beach but once u got to the beach u would see at least 5 other people with hotel towels????

my parents had a bit of an issue with their room at the start of our stay. their aircon was very warm. it was not cold at all almost like having the heater on. they complained and were told that it will be fixed that day. we went out for the day came home and it was no different. they complained again and were told simply that it has been fixed and that is that. dad actually had to raise his voice at front reception and demand it to be fixed. this seemed to work. they were moved to another room opp. from theirs on the other side of the pool. this was just until the aircon in their original room was 're-gassed'. they moved a few things into their new room while the other room was to be repaired. we went out for the day on another day trip. when we got home the room key to both rooms wouldnt work. they went back to front desk and where told that they couldnt stay in their old room anymore because someone else is staying in there. my parents were furious cause most of their things were in the room still. so front desk recoded both keys so that they could get their stuff and then they had to move to another room on the same floor as the original room. my parents were furious all this moving around. they were happy with the 3rd and final room they were put in. funnily enough my parents passed their old room to notice the new couple that were put in there complaining about the aircon. i noticed too when i checked out that there were 2 new boxed aircons in the lobby ready to be installed. My parents are pretty easy goin aussies but they were furious in the way the hotel handled they complaint. Basically lying to them and moving around and in spite, telling them that there were new guests in their old room. this situation could have been handled better.

ive noticed everyone saying 'good location' but i have to ask why.good location in regards to what??? the hotel is on the beach front which is a plus. the hotel is surrounded by lots of great restaurants (favourites was zanzibar and number 66. i highly recommend these!) but thats about it. shopping is the next few streets across, kuta is a taxi ride away and seminyak is reachable by walking either at the start of the day or late in the arv as its too hot otherwise. other than that nothing is in a pleasant walking distance except for dinner.

For me the stay was pleasant (as it wat u make it i guess) but the hotel needs to make a few improvements before i can recommend it or stay there again. These are more variety in breakfast, general improvement in breakfast service (eg. Breakfast finishes at 1030am but they have everything packed away at 10am and u have to ask for it) the attitude of the staff towards guests esp. at breakfast service, around the hotel grounds, at front lobby and the ratty smelly pool towels.

It was hard as well to arrive to this hotel after staying at the Havan seminyak. We paid $110 a night there and my advice is to stay there its great!. The extra $35 a night is so so worth it!

Room Tip: theres no lifts, only stairs so the top floor (3rd floor) can be challenging in the heat. we stayed...
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  • Stayed October 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Kumala Pantai

Address: Jl. Werkudara, Legian Kaja, Kuta, Bali, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#25 Family Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Kumala Pantai 3.5*
Number of rooms: 254
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Also Known As:
Kumala Pantai Hotel
Kumala Pantai Kuta
Hotel Kumala Pantai Bali/Kuta

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