My friend and I stayed here for a week in September/ October 2013. Our room was located on level 4 with a view of the gardens. It was very quiet - couldn't hear the road at all.
The room was adequate and within expectations for the price paid - clean linen, modern TV, tiled, balcony, modern air con, no plumbing or hot water issues. Bathroom could have done with a good bleach scrub, but it wasn't disgusting.
The breakfast buffet was good and we ate at the Boardwalk restaurant a few times. It has a great atmosphere and the food and cocktails were good. Great sunset view and enjoyable live music.
The three pool areas were beautiful. You can get a break from the kids in a quiet adults only pool. However, the sunken pool bar is in the main pool so expect to be sipping your cocktail surrounded by kids splashing and shouting etc.
The location is great. Plenty of nearby restaurants and close to Kuta without being IN Kuta.
Service is friendly and helpful - no problems at all.
We were both really enjoyed our stay here.