We stayed in Four Seasons Bali the first two nights during our stay in Bali due to its villa style rooms. We had anticipated great accomodations.. however.. hmm..
As usual for a Four Seasons hotel, the staff was helpful during check in, and procedure was fast. You needed a buggy ride to get into your villa as the place can be quite big. After the buggy driver drove you to your villa, a butler would be waiting there, and explaining all the different facilities of the room to you. However, i had failed to checked on some of the things in my room, and it wasn't until the next morning that i had realized it..
The bathroom was huge, and i loved the bathtub and they provided your with bath salts, and incense. They also provided a CD with Balinese traditional music, so it was really really nice while laying in the bathtub.
However, due to the rainy season, the bedsheets were extremely wet, and throughout the night, i had to fight with mosquitoes... I also couldn't use the private pool due to the rain, and the seats outside would be all wet. There was also a gazebo right outside your room.. which was nice.. but a lot of the lightbulbs needs to be changed ,or else you couldn't use it at night... something i expected they would do before we went into the room?
Another thing that happened was that the phones were all broken in my villa. Since you needed the buggy to travel to and fro.. not having a phone was... like being stranded. When i reported to the lobby, the did give me a cell phone, however reception can be quite horrendous and most of the time, i find myself shouting into the phone..which can really dampen your mood.
As for the breakfast, and dinner in the resort, i would say that i prefer the breakfast. There was a set menu which a selection of western, country, Japanese, Korean, and Indonesian style breakfast. The restaurant has a great view of the sea, and absolutely wonderful. They also had fresh juice everyday, and absolutely delicious.
WIFI was not free here.. but the speed was fast. I also tried the spa, and the oil massage was nice.
I would stay in the villa the next time......but not during the rainy season, and i do hope that they do get all those things repaired......
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 4, 2012
Dear Valued Guest,
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Thank you very much for having taken the time to share your feedback. We truly appreciate your comments, both positive and where we need to improve. I sincerely apologize for not being able to deliver a true Four Seasons experience. We do take your comments very seriously and I have personally addressed these issues with my team members for discussion and immediate improvement.
I am distressed that we fell short of your expectations and our own standards in the areas you have highlighted. I do hope that this experience has not permanently tarnished your opinion of us and that we will have the opportunity in the future to regain your confidence in our Resort.
Until then I remain with warm regards from the island of the gods,
Four Seasons Resorts Bali
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.