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“Very good hotel but You need to realize it does not have a garden” 4 of 5 stars
Review of Kupu Kupu Jimbaran & Bamboo Spa by L'Occitane

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Kupu Kupu Jimbaran & Bamboo Spa by L'Occitane
4.0 of 5 Hotel   |   Jalan Raya Uluwatu | Banjar Pesalakan, Jimbaran, Bali, Indonesia   |  
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Ranked #16 of 43 Hotels in Jimbaran
Dusseldorf, Germany
Level Contributor
49 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Very good hotel but You need to realize it does not have a garden”
4 of 5 stars Reviewed March 21, 2014

I enjoyed my stay very much in Kupu Kupu. The staff is very friendly and Welcoming. The rooms are nice as they have two floors with the bedroom on top. The room are also very nicely decorated. You just need to realize that you are on top of a building which means there is no garden to walk around. There is a very nice long pool.

To compensate for the missing garden, there is a beach club 600m away.

One improvement maybe, I was never sure when the room would be cleaned. I would assume that room are always cleaned in the morning but I often came back in teh afternoon seing that the room was not yet cleaned and it disturbed a bit my rhythm.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KKB_Management, Manager at Kupu Kupu Jimbaran & Bamboo Spa by L'Occitane, responded to this review, April 22, 2014
Dear Xiao P,

Thank you very much for your recent post on Tripadvisor regarding your stay with us here at the Kupu Kupu Jimbaran, we were very pleased you enjoyed your time with us so much

Indeed, the beach on Jimbaran Bay is spectacular, we are very fortunate to have such a stunning location that near to the resort and for our guests to spend their time at the beach club.

And regarding the cleaning sequence, we have addressed it to our Housekeeping team and review the cleaning process and maintain the consistency. We take all our guest’s feedback on board and endeavor to improve the hotel where ever possible.

Thank you once again for your review. And looking forward to welcoming back to the hotel

With best regards,

Hera and Kupu Kupu Jimbaran team
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285 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Adelaide Australia
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed March 15, 2014

Staff very helpful, breakfast wonderful, rooms generous proportions

But shower hard to get temperature above cold, which is ok if coming in from outside but difficult in the cool airconditioning of the room. WiFi connection was very poor in room, dropping out continually and at times not allowing in. Mattress too soft in 'top level' so hard to sleep unfortunately.

Also possibly need a little greater clarity on web-page that Beach Club is a small trip away and we are not on the beach front.

Overall reasonable stay.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KKB_Management, Manager at Kupu Kupu Jimbaran & Bamboo Spa by L'Occitane, responded to this review, April 22, 2014
Dear Gilimac,

I do apologies for the delay in responding to your recent post and thank you very much for taking the time to express your impression and experience of the resort.

We understand the challenges you faced in your room with regard with the wifi connection. Notice that you were staying with us during the hot and humid period, thus we do apologize that the shower and AC were not cool enough for you. We will aim to rectify them in the near future and improve the quality it.

We believe that we have provided the best quality mattress for our guest, and really sorry that it was not at your preference.

Once again thank you for taking the time to post your opinion of the hotel and I greatly appreciate your recognition of the wonderful service the team here provide.

We are looking forward to welcoming back to the hotel

With best regards,

Hera and Kupu Kupu Jimbaran team
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Shah Alam, Malaysia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 26, 2014

Although I had read the review from tripadvisor, finding the entrance of the hotel was not that simple as it was only a small door with no clear signage. But the shopping mall was easy enough to find. Lobby was very decorative and luxury travelers would be spoilt for choice as the hotel was located on some fancy boutiques stores and restaurants. Room was spacious, and to my taste too spacious as everything was located far apart. Other than that it really is a nice hotel with just the right amount of rooms for the pool size. Rooms were tastefully decorated with wood panelings and ornaments. I did mention we were on our honeymoon and they pleasantly surprised us with small gestures of flowers on the beds and the tubs which I find extremely pleasant. Conveniently located close to Jimbaran beach and you could take the buggy or a short stroll to reach the beach where abundant seafood restaurants and the hotels own Jimbaran Beach Club available for use. Overall a very pleasant and romantic stay indeed. Another note: As of early February 2014, they still have not utilized L'Occitane products for their toiletries contrary to the name attached to it. But having read the review I did not feel cheated. Just something to be reminded of that the Spa near the hotel is by L'Occitane and not the hotel.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KKB_Management, Manager at Kupu Kupu Jimbaran & Bamboo Spa by L'Occitane, responded to this review, April 22, 2014
Dear mfaizk,

Thank you very much for your recent post on Tripadvisor regarding your stay with us here at the, we were very pleased you enjoyed your time with us so much, your experience is exactly what we strive to provide to our guests. We were also honored that you have trust us to be part of your honeymoon holiday and hope you have the most memorable one.

Your description of the resort provides readers with a lovely impression and one that we are continually working on to maintain and improve where ever possible. As for the entrance, we are on progress of improving the hotel entrance to get easily recognize.

It was a pleasure that the hotel room and decoration is to your taste and indeed we are spoiling our guests by providing them enough space room for their second home here in Bali.

And for the L’occitane product, I am glad to advise you that now we are providing the L’occitane product as our bathroom amenities for the guests in their room.

Once again, thank you very much for your review and we are hoping that we could welcome you back here at the Kupu Kupu Jimbaran for your second honeymoon getaway.

With best regards,

Hera and Kupu Kupu Jimbaran team
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Brussels, Belgium
Level Contributor
197 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed February 20, 2014

A wonderful 4-star hotel near one of the beautiful beaches in Jimbaran. Rooms were fabulous. We stayed in a 2-bedroom suite for four people, each room having a bathroom.
Immaculately clean. Wonderful service. Beautiful small pool.
There is a ridiculously expensive spa with L'occitane products. Great massages and facials - well, I pampered myself with those.
A bit pricy but definitely worth it!

  • Stayed February 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KKB_Management, Manager at Kupu Kupu Jimbaran & Bamboo Spa by L'Occitane, responded to this review, October 4, 2014
Dear Moroti,

Thank you for your comment about Kupu Kupu Jimbaran!

Regarding the prices of the spa, I advise you for your next stay to book our hotel directly on our own website Kupu Kupu Resorts. We have very interesting discounts and packages that makes a massage very affordable.

Hoping to see you again soon in Jimbaran,

Best regards,

Thibaud
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai, Tamil Nadu, India
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed January 28, 2014

It was my first trip to Bali and Indonesia great service and nice restaurants inside. There are few but they all are good enough to feed you. The restaurants are the hotels official restaurant and sushi tei ( Japanese Sushi Restaurant). The rooms are really nice. There are two floors the top one is the bedroom and there is an tv and there is an basement with bathtub, restroom and shower. There is an curtain to close the partition where the bathtub is. There is and sofa and another tv which you call it as the living room! I had a great trip and experience here!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KKB_Management, Manager at Kupu Kupu Jimbaran & Bamboo Spa by L'Occitane, responded to this review, October 4, 2014
Dear Yutamiura,

Thank you very much for your review of Kupu Kupu Jimbaran, I hope that we will have the chance to see you again in Bali soon!

Best regards,

Thibaud
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Sydney, Australia
Level Contributor
104 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 917 helpful votes
4 of 5 stars Reviewed January 14, 2014

We stayed in this hotel for one night prior to our flight out of DPS.

The two story pool site suite room was impeccable, the staff was extremely friendly and professional.

We had clubsandwishes from the room service which were great and super fresh.

The pool side location of the suite was perfect even for a late swim in the circa 20m lappool and has a nice 2nd level terrace to chill out over a cold drink.

As we arrived at 8pm and had to leave at 8am the next morning I can't comment on any other facilities or the location, other than it is a swift 15min ride to the airport.

All in all it served our purpose very well and was very good value for money ( 50 AUD per person for the suite ).

Stayed January 2014, traveled with friends
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KKB_Management, Manager at Kupu Kupu Jimbaran & Bamboo Spa by L'Occitane, responded to this review, January 22, 2014
Dear Isselerhof,

Thank you for your stay in Kupu Kupu and for your feedback... I am glad that you enjoyed everything about our hotel, and I can only wish you had stayed longer with us!

Hoping to see you again in Jimbaran,

Best regards,

Thibaud
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
110 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed January 11, 2014

Very warm welcome at the driveway - then into the lobby into the hands of very friendly and helpful reception staff - cold towels and a welcome drink. Arrived around 9pm and got our room very quickly. The only lift opens up at the rooftop and the lap pool looked lovely in the moonlight - we booked an Uluwatu Suite and it was a spacious room with a king bed and surprise! a beautiful colourful beach bag was a present on the sofa with fresh fruit plate and complimentary water (one bottle each for drinking and one to brush your teeth with).
Breakfast was included and very substantial - advise was to dine at the Tepong Restaurant for breakfast as you had choices. If you went to the Beach Club for breakfast, it is limited to only one fixed menu.
This is not a beachside hotel BUT they provide a free buggy shuttle (return trip) down to the Jimbaran Beach Club which had inviting sunbeds and little sofa cabanas facing the sea - cocktails and the sound of the crashing waves - most idyllic. Calamari rings and ice cream - yum!
In the evening, you just walk along the beach a few metres and you have a whole range of the famous Jimbaran BBQ cafes to dhoose from for a sumptuous dinner.
We did manage to meet the Manager, Mr. Thibaud and had a lovely chat about Bali today and what it was like 20 years ago - very friendly and approachable GM!
We did not get to try the spa (fully booked and we only had one afternoon) and also missed the complimentary afternoon tea was we dallied too long in the room and had to rush off to Uluwatu........next time! Also no L'Occitane products in the room which was a surprise.
Nevertheless, a peaceful hideaway with a lovely beach access........we will return!

Room Tip: For the magical view of the lap pool in the moonlight - ask for a suite with a balcony facing the po...
See more room tips
  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KKB_Management, Manager at Kupu Kupu Jimbaran & Bamboo Spa by L'Occitane, responded to this review, January 22, 2014
Dear JayTee369,

Thank you for your stay with us, and very nice meeting you also!

I believe your description of the hotel is pretty accurate and I'm sure that it will be very helpful to our future guests.

I hope that you will come again to Bali soon, don't hesitate to drop me a private message (thibaud at kupubarong dot com) so that I can give our best prices and offers.

Warmest regards from Jimbaran,

Thibaud
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Additional Information about Kupu Kupu Jimbaran & Bamboo Spa by L'Occitane

Address: Jalan Raya Uluwatu | Banjar Pesalakan, Jimbaran, Bali, Indonesia
Phone Number:
Location: Indonesia > Bali > Jimbaran
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Romantic Hotel in Jimbaran
#10 Family Hotel in Jimbaran
#11 Spa Hotel in Jimbaran
#15 Luxury Hotel in Jimbaran
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Kupu Kupu Jimbaran & Bamboo Spa by L'Occitane 4*
Number of rooms: 31
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Also Known As:
Kupu Kupu Jimbaran Hotel Jimbaran
Kupu Kupu Jimbaran & Bamboo Spa By L'Occitane Bali

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